We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Not very impressive” 3 of 5 bubbles
Review of Waterstones Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Waterstones Hotel
Ranked #50 of 440 Hotels in Mumbai
Mumbai, India
Level Contributor
97 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Not very impressive”
3 of 5 bubbles Reviewed 26 June 2012

The hotel has a very strange layout of the rooms and you seem to have to walk endlessly before reaching your room. The themes for each floor are different, i happened to stay on the 'ICE' theme floor. The room had an eerie feeling to it cos the floor was covered with glass type tiles and to me it did not reflect the warmth and coziness that a bedroom must have. The food tastes good but somehow you are left feeling with a really heavy feeling even after eating less.

  • Stayed March 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank ChennaiChinai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Waterstones Hotel, responded to this review, 6 July 2012
Thank you very much for your feedback. I have recorded your personal views regarding the glacier theme room that you checked into. We do offer our guest a variety of theme rooms to choose from and I will ensure that my team suggests a room that has a warmer and cozier feel as well as one that is closer to the elevator when you next visit us.
I do hope that you will choose to stay with us in the future as I am sure that you will have an enjoyable experience in a room of your choice.

Regards
Gayle Henriques
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

507 reviews from our community

Traveller rating
    228
    195
    55
    16
    13
See reviews for
65
77
36
282
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (116)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London
Level Contributor
82 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
5 of 5 bubbles Reviewed 18 June 2012 via mobile

I stayed here for three nights when I was in Mumbai and Pune on business. its a lovely hotel, near to the International airport (but no noise), modern decor, great staff and a real sense of being a home from home. Its about 12 mins drive from the domestic terminal and 5 from the international, so its a good choice if you are arriving late or leaving early. The rooms are lovely, really nice design. I stayed on the 6th floor (the Glacier Floor) where the rooms are all white with light blue glass floors. The restaurant has a good selection of food from various countries.

Stayed June 2012, travelled on business
Helpful?
3 Thank MarkLondonMEt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Waterstones Hotel, responded to this review, 6 July 2012
Thank you so much. It was really gratifying to read your feedback and I hope that the Waterstones Hotel continues to be your preferred choice of hotel in Mumbai. It’s commendation from guest like you that has earned us the honor of being voted ‘The Trendiest Hotel’ in the country and it is truly satisfying to know that you experienced a sense of being at home at the Waterstones Hotel.

We look forward to welcoming you back to your home in Mumbai!

Regards
Gayle Henriques
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashville, Tennessee
Level Contributor
126 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 bubbles Reviewed 18 June 2012

Good breakfast buffet and Indian restaurant. Beautiful swimming pool (but my colleague tells me that they sometimes shoot birds while guests are there). Beautiful suites available, although the regular rooms are not to my liking. Somewhat smelly rooms and unreliable airport transportation, but management goes above and beyond to correct problems. Although the hotel tries to hide the surrounding area with frosted glass windows in the hallways, the extreme poverty is obvious.

Room Tip: If at all possible, upgrade to a suite.
See more room tips
  • Stayed December 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank nashville_dog_lover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Waterstones Hotel, responded to this review, 6 July 2012
Thank you for your feedback. I am glad to know that you had a good culinary and service experience at the Waterstones Hotel.
I regret any inconvenience you may have experienced and rest assured we have addressed the related concerns.
We look forward to being of service to you in the future.

Regards
Gayle Henriques
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
82 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed 10 June 2012

Awesome amenities and cool furnishings, great gym, pool, spa, breakfast! Moved upmarket each night of my stay, starting from youth hostel like IITB guest house (oh dear, stay away from that one even if IIT is paying! Moved to Powai residence hotel which was clean and functional but finally moved here the last day to be close to airport before departing. It was one of best hotels I've stayed anywhere. Left bags after checkout and collected them after a day of sightseeing. They had no problem letting me use spa locker room to shower and change before the free ride to airport. The only tip is to check your amenities on arrival (minibar was missing opener for the wine), at night when I called for cork screw it was almost 45 min before anyone came up with one. By then I was more interested in bed than a glass of vino.

  • Stayed June 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank prooproo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Waterstones Hotel, responded to this review, 6 July 2012
On behalf of my team I would like to thank you for your kind comments and appreciation. It is really fantastic to know that your enjoyment of the ambiance and facilities at the Waterstones Hotel made you feel that we are one of the best hotels you have stayed at.
Thank you for pointing out the lapse you experienced. My sincere apology for the inconvenience which I assure you will not occur in the future.
Thank you for your patronage and we look forward to having you in our midst again.

Regards
Gayle Henriques
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 31 May 2012

We stayed at the Waterstones on my recent business trip to Mumbai. This boutique hotel forms part of a Country Club with great facilities open to the hotel guests. We were met at the airport in a brand new BMW limousine (complimentary) and whisked away to the hotel, less than 10 minutes away. The rooms were spacious and well equipped, the service friendly and personal. I exercise regularly and made good use of the Club's facilities, including the huge, 50m swimming pool. If your business is on the airport side of Mumbai, this is a great hotel to stay in.

  • Stayed May 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Mumbai hotels
The Lalit Mumbai
#21 of 440 in Mumbai
4.0 of 5 bubbles 1,998 reviews
Vile Parle East
Hyatt Regency Mumbai
Hyatt Regency Mumbai
#15 of 440 in Mumbai
4.5 of 5 bubbles 1,690 reviews
Show Prices
Show Prices
Show Prices
The Orchid Mumbai
#61 of 440 in Mumbai
3.5 of 5 bubbles 1,590 reviews
T24 Residency
#52 of 440 in Mumbai
4.0 of 5 bubbles 252 reviews
Show Prices
Show Prices
Show Prices

Been to Waterstones Hotel? Share your experiences!

Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / PAYBACK
50
JPMiles / Payback Arrow
Write a Review Add Photos & Videos

Additional Information about Waterstones Hotel

Property: Waterstones Hotel
Address: | Mumbai International Airport, Mumbai 400059, India (Formerly The Gordon House Suites)
Region: India > Maharashtra > Mumbai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#31 Business Hotel in Mumbai
#34 Spa Hotel in Mumbai
#40 Luxury Hotel in Mumbai
#45 Family Hotel in Mumbai
Price range (per night): ₹ 7,788 - ₹ 11,649
Hotel Class:4.5 star — Waterstones Hotel 4.5*
Number of rooms: 99
Official Description (provided by the hotel):
Located within 5 minutes driving distance from the Mumbai International Airport, Waterstones Hotel epitomizes the authentic quintessence of Boutique Hospitality at its best-small, luxurious & very intimate. Distinctive architecture, atypical design elements, attention to luxurious comforts and other distinctive touches characterize the Waterstones Hotel; providing a richer and special guest experience. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Prestigia, Agoda, ClearTrip, Hotel.de and HRS so you can book your Waterstones Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Gordon House Mumbai
Gordon House Hotel Mumbai

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing