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“Nice location, amazing value, good service”

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Grand Sarovar Premiere Mumbai
Ranked #40 of 454 Hotels in Mumbai
Certificate of Excellence
Mumbai, India
Level Contributor
152 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“Nice location, amazing value, good service”
Reviewed 25 March 2012

I had a short 2 day stay at the hotel, since my house was under renovation and I was in the middle of a hectic travel schedule.

For Mumbai, Grand Sarovar Premiere offers amazing value for the price. It is conveniently located in the western suburbs close to the emerging business districts and convention centre, though its far from the regular touristy places in Mumbai. It is also not too far away from the domestic and international airports in Mumbai.

The hotel's upkeep is very nice and the rooms are quite comfortable. The bathroom is spacious though there is only a shower and no bath.
Free internet and enough complimentary bottled water are added sweeteners. I found the breakfast buffet to be excellent both in the width of offerings and also in the quality. There is something to please every palate. The in room dining was also very nice and there was absolutely nothing to complain about.

However a few small improvements which could help in making this even better.
The air conditioning in the room was set to warm in the middle of an Indian summer, so the room was very uncomfortable on arrival till the technician came in, though he promptly corrected the problem.
The room somehow seems a little cluttered with a lot of small things all over the place.
During breakfast, the staff talks loudly near the dining area, which can be avoided.
But these are just niggles. Overall, I would highly recommend this hotel for a stay.

  • Stayed March 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SunilRShetty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ABgroup, General Manager at Grand Sarovar Premiere Mumbai, responded to this review, 31 March 2012
Dear Trip Advisor Member,

Thank you for posting your review about your experience at Grand Sarovar Premiere, Mumbai.
Your kind words of appreciation shall be conveyed to my team for whom it will be a tremendous source of inspiration.
The team at the hotel and I look forward to welcoming you back soon.

Warm Regards,

Ajoy Balkrishna
General Manager, Grand Sarovar Premiere, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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566 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (138)
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English first
Hong Kong, China
Level Contributor
90 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 21 March 2012

This is interesting - I'm actually writing this review while I'm still staying at the hotel (and I promise you its not just out of boredom for waiting for the last 1 hour for the room service to arrive against a time commitment of 15-20 mins by the lady that took the order for my burger).
The check-in was alright this evening, albiet no help offered by any staff to ferry the luggage to my room on the 6th floor (this was first for me in any hotel in India, 5 star, 0 star or any star).
Anyways, the real fun started when I landed up at their so called famous buffet restaurant for dinner - I was promtly seated at a table for 1 by Zeba, however, the restaurant was a total mess (and mess is euphemism), servers, waiters and presumably captains in black jackets running around like headless chickens absolutely clueless. They were clearly understaffed and not trained well enough to handle no more than 75% covers. I could see guests waiting at the buffet counters for food to arrive longingly.
All this while I waited for 20 mins to be served or even offered a glass of drinking water. Interestingly, the servers/captains would glance my way, look strangely at me sitting by myself with nothing on the table but a napkin but not bother to check if I've been served (and seriously this happened at least half a dozen times!).
The rest is predictable, I waited an addtional 10 mins (for a total of 30 mins) purely out of hope that someone might serve me out of sympathy for a man wanting to eat on his own. Alas that dint happen.
I took a long walk outside to see if I could catch some dinner somewhere else in the neighbourhood - nothing looked enticing enough, hence I returned an hour later to my room hungrier than a wild hog and ordered that fateful burger (twin burger premiere they call it).
In summary, dont stay here! Nobody will serve you anything here and nothing good around within walking distance.
Still waiting for that burger btw!

Room Tip: Just dont choose a room here and you'll be fine
See more room tips
  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Devsarkar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 9 March 2012

The hotel lobby was very nicely decorated. You are welcomed with a wonderful fragrance that is not too overpowering. And the front desk staff was extremely helpful. In fact, Audrey went out of her way to help me and my mom out. If it weren't for her, we would not have reached the airport on time.

The rooms were spotless and had all the modern amenities. Bathroom and shower were immaculate.

The only suggestion I would make to them is to have weighing scales in each guest room; it would make packing luggage a lot easier. BTW, they are very accommodating with luggage weighing; a bellboy actually comes to the room, takes the luggage down to the luggage room, weighs it, notes the weights and brings them to you. But it would just be more convenient if the scales were in the rooms themselves.

The dinner buffet in their restaurant was one of the best I've ever had (if not THE BEST). The choices were endless! The food was delicious.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank shekaphale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ABgroup, General Manager at Grand Sarovar Premiere Mumbai, responded to this review, 31 March 2012
Dear Trip Advisor Member,

Thank you for posting your review about your experience at Grand Sarovar Premiere, Mumbai.
Your kind words of appreciation shall be conveyed to my team for whom it will be a tremendous source of inspiration.
The team at the hotel and I look forward to welcoming you back soon.

Warm Regards,

Ajoy Balkrishna
General Manager, Grand Sarovar Premiere, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai, India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 March 2012

Affordable rates. Extremely comfortable rooms with all amenities, very clean. All Staff are extrememly professional & very helpful especially front office staff. Restaurant has a wonderful spread, great place to stay at.

Awesome Hotel!!!

Would love to visit again.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank lyn_hodges
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ABgroup, General Manager at Grand Sarovar Premiere Mumbai, responded to this review, 31 March 2012
Dear Trip Advisor Member,

Thank you for posting your review about your experience at Grand Sarovar Premiere, Mumbai.
Your kind words of appreciation shall be conveyed to my team for whom it will be a tremendous source of inspiration.
The team at the hotel and I look forward to welcoming you back soon.

Warm Regards,

Ajoy Balkrishna
General Manager, Grand Sarovar Premiere, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Longyearbyen, Norway
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 February 2012

Staff was nice and friendly. Prices were fair and the rooms were clean. The exercise room was great and had nice machines. Breakfast was awesome.

  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Amber N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ABgroup, General Manager at Grand Sarovar Premiere Mumbai, responded to this review, 1 March 2012
Dear Trip Advisor Member,

Thank you for posting your review about your experience at Grand Sarovar Premiere, Mumbai.
Your kind words of appreciation shall be conveyed to my team for whom it will be a tremendous source of inspiration.
The team at the hotel and I look forward to welcoming you back soon.

Warm Regards,

Ajoy Balkrishna
General Manager, Grand Sarovar Premiere, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Sarovar Premiere Mumbai

Property: Grand Sarovar Premiere Mumbai
Address: Swami Vivekanand Road, Mumbai 400062, India
Region: India > Maharashtra > Mumbai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#30 Family Hotel in Mumbai
#33 Business Hotel in Mumbai
#34 Romantic Hotel in Mumbai
#34 Luxury Hotel in Mumbai
Price range (per night): ₹ 5,297 - ₹ 14,793
Hotel Class:4.5 star — Grand Sarovar Premiere Mumbai 4.5*
Number of rooms: 98
Official Description (provided by the hotel):
Hotel Grand Sarovar Premiere Mumbai is one of the best 5 star hotels in Mumbai near airport with excellent location & suited well for business & leisure travellers both. One of the leading luxury hotels near Bombay Exhibition Centre, NSE Grounds, Grand Sarovar Premiere Goregaon (West) is located very close to domestic & international airports in Mumbai and other major tourist attractions. ... more   less 
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Also Known As:
Grand Sarovar Premiere Mumbai Hotel Mumbai (Bombay)

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