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“Good staff but poor service”
Review of Pai Vista

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Pai Vista
Ranked #13 of 101 Hotels in Mysuru (Mysore)
Melbourne, Australia
Level 5 Contributor
50 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Good staff but poor service”
Reviewed 23 February 2012

Pros:

1) Just opposite main bus stand, so very easy to find
2) Very courteous staff
3) Good food (but expensive)
4) free wireless internet

Cons:

1) Poor housekeeping -- when you order stuff from room service, it's prompt. But when it's something free (like wireless internet), you have to call multiple times
2) Expensive food for the place
3) Expected much better for the price tag (3600 per night)
4) View was bad -- right opposite a lodge, so do not expect privacy with windows open
5) Pub was loud and smoky -- they really should enforce a non-smoking rule inside
6) Very thin walls. I was tired and so slept well, but my wife complained that she could hear all sorts of noise throughout the night

I would also advise to do proper research on lowest price available. I booked a room that was 4000 for 3600 (10% discount) and thought I was getting a great deal, but turns out same room is available for 3000 in another online booking site

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zooter r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ajaypai, Owner at Pai Vista, responded to this review, 29 February 2012
We apologize for the inconvenience during your visit.
Your feedback is taken seriously, and will help us improve further.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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591 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (132)
Date | Rating
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  • English first
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  • Any
English first
Mumbai, Maharashtra, India
1 review
Reviewed 19 February 2012

Stayed for one day was nice; rooms well maintained, nice and clean; liked jungle theme restaurant; staff was good; travel desk helpful, drivers well-behaved for family; best thing is located at nice place front of bus station; small glitch is tv reception was poor, few news channels; rooms were upgraded with new facilities but tv is still CRT looks little ood in rooms.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aarooon9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ajaypai, Owner at Pai Vista, responded to this review, 29 February 2012
Thanks a lot - we appreciate your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 4 Contributor
38 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 9 February 2012

2 adults and teen daughter sharing a room, booked over the internet so dearer as a consequence. Friendly staff, nice location near the palace, though Mysore is easy to get around.Nice rooms but all had seen better days, restaurants all over-rated foodwise but the 'jungle' one is nice to be in,pool good with with nice views though why you have to go through the restaurant to get to it escapes me.Julian

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jgsdcws
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ajaypai, Owner at Pai Vista, responded to this review, 29 February 2012
Thanks a lot. We appreciate your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 February 2012

Decent hotel close to bus stop.

But, small glitches need attention. TV Reception poor. They should try satellite tv for the price they charge for rooms.

Food is expensive but good.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vikram B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ajaypai, Owner at Pai Vista, responded to this review, 29 February 2012
Thanks for sharing your feedback, and helping us improve our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Elgin, United Kingdom
Level 5 Contributor
50 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 3 February 2012

Centrally placed hotel. Rooms at back of hotel quiet, comfortable and clean. Staff pleasant and helpful.
Roof-top swimming pool excellent for a cool swim after a day’s sightseeing.
The restaurant comes as a shock- jungle decor, entire ceiling covered in dusty artificial trees, branches and leaves down to head height – even a large plastic python wrapped around a branch. Life sized statues of deer,peacocks ,spiders and other insects are some of the fauna on display. 90% dark and almost impossible to read a menu. Waiters dressed as para-military personnel with pith helmets and guns – supposed to be Game Wardens.
Food [huge menu] good and service very good. Buffet breakfast.
A word or warning – be careful of booking via the travel desk in the hotel lobby. Car booked to collect us after long walk at temple had changed and arrived with a different unknown driver and tout. An air conditioned car ordered for 200 kms drive had no A/C and the fan was defunct- all in a temperature of 30C. Plus all quoted prices had extras added at the last moment.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AngelaCB935
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ajaypai, Owner at Pai Vista, responded to this review, 8 February 2012
Thanks for sharing your feedback.
I can understand the hard situation you faced, and apologize for the inconvenience due to faulty a/c in car. We have added this to our pre-check list when we use third party services. I thank you again for this feedback to help improve our service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pai Vista

Property: Pai Vista
Address: Bangalore Nilgiri Road, Mysuru (Mysore) 570001, India
Region: India > Karnataka > Mysore District > Mysuru (Mysore)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Mysuru (Mysore)
#12 Business Hotel in Mysuru (Mysore)
Price range (per night): ₹ 3,412 - ₹ 5,278
Hotel Class:3.5 star — Pai Vista 3.5*
Number of rooms: 66
Official Description (provided by the hotel):
It is not without a sense of Pride that we introduce Pai Vista to this Historical city of Mysore. As an integral part of Bangalore's Pai Group of Hotels, comprising Pai Viceroy- Jayanagar , Pai Comforts - JP Nagar and The President Hotel Jayanagar, Pai Vista, as one can perhaps imagine is in keeping with good company. And certainly a heritage of hospitality. ... more   less 
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Also Known As:
Pai Vista Mysore
Pai Vista Hotel Mysore
Pai Vista Mysuru (Mysore), Karnataka

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