Good Location not far from city. Lot of greenary inside. Rooms are very spacious with decent balconies. Pool experience was good but more regular maintenance is required. I liked the food most, it took little longer time to serve but taste was good.
Overall it was nice stay experience.More
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GrandMercure
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We were allotted Room#21 on the ground floor for a planned overnight stay at Mysuru. The sight of the room was disappointing, the woodwork is old, doors are falling apart in some cases, the bathrooms don't have any supplies and the furnishings are average/archaic. The TV was a box tv not a flat-screen - I felt like I had entered a hotel that had seen investments perhaps only 20 years back.
The hotel is set up in a beautiful location and has wide open spaces with nice landscaping and some ducks walking around - we also saw monkeys outside our room which are frankly a menace. I saw guests trying to shoo them away from their balconies. All this, within the first two hours and then, to top it all, we saw a giant rat inside our room, under the cupboard. The staff was apologetic - not their fault. There's been no investment in upkeep or making the rooms contemporary.
Apart from an emergency, all these factors were enough to convince us to drive back to Bangalore the same evening.
Last point, the staff was very polite but poor on communicating other than in the local language. In-room dining for the one meal we had during our 3 hours in the property was quite nice.
Not for the discerning traveler. A tragedy considering the lovely location of the proeprty.
Dear Guest,
We are truly sorry for not having met up up to your expectations. We would like to assure you of our continued sincerity toward our efforts to raise up and address the issues that you mention.
In the last few days we have taken many steps to not only address the issues stated in your and few other reviews we have received in the last some time.
We would like to assure you of the best of minds and hands at work to ensure Great Windflower Experiences.
We hope to see you again very soon
Sincerely yours.
What makes Windflower Resorts and Spa a wonderful place to stay, at Mysore, are -- Well appointed rooms overseeing a pond (with Canada Geese); overseeing the lovely Chamundi hills; multi-cuisine restaurant; the massage/spa center with trained masseuse/masseur; very friendly staff - F&B Ravi (manager), Venkatesh (chef), Madesh and Devaraj (the ones we interacted with); Front desk - Vivek, Maleates and Sathish; and of course the GM! A friendly and cheerful staff is what that made the whole experience memorable. Thank you Aiyappa and the team. - Madhu Kongovi
Thank You
Overnight stay in Mysore branch with family. Clean rooms with a neat swimming pool (9-6.30) and a spa ( separate paid). There is a massive restaurant on site where everything is overpriced if compared to similar sized restaurants outside. Breakfast buffet was good and included in the room booking price.
This could have been 3.5/4 star rated if it wasn't for the poor service provided. Restaurant staff and room service staff were indifferent.
The water bodies around the rooms and the campus including the restaurant were all messy, dirty and optimal breeding grounds for mosquitoes. Mosquito repellent is a must for anyone visiting this resort.
All in all I would rate this 3 star rather than 4 as a maximum. For the services, this would get a 2 star rating. For the surrounding areas in the resort would give a 2 star.
Will not visit again as poor value for the prices stated...
Thank you so very much for writing in with some very pertinent suggestions for us to look into and address. We would like to assure you of our efforts toward addressing the feedback.
Good location at the foothills of Chamundeshwari hills .. this property needs renovation immediately. The hospitality by the staff is great. Food at buffet was a great spread... All the Gees moving around was such a calming sight. Carry some beer and go and make some great memories..
Thank You for your review. We are happy to share that we are in the process of renovations of our rooms and would assure you of a better quality of stay the next time.
It’s a good place but can be maintained better . I visited this place with my mom and stayed for two nights . Food is amazing but service is very slow ! Washroom and the open shower was not well
Maintained so we didnot dare to use open shower ! Though it was peaceful . Took spa and Rekha was simple amazing . She took great care and ensured post spa little hacks were maintained to keep us warm .
We are grateful for your feedback. We would like to assure you of our team and management taking the task up to address your feedback and ensuring a constant follow up. We hope to see you again very soon.
