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Reviewed 11 May 2022

Went to grand Mercure hotel for fist time
It was amazing la uppu restaurant
Food was so testey ms. DURGA
Was so helpful my friend so happy with the service and food restaurant was supper clean and neat

Date of stay: May 2022
Trip type: Travelled with friends
Thank Naidu123456789
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sunaina Manerker, General Manager at Grand Mercure Mysore, responded to this reviewResponded 12 May 2022

Dear Valued Guest,

We thank you for choosing to dine and sparing your precious time to share your feedback.

We are delighted to know that you liked the food and the services at La Uppu - All Day Dining, your appreciation and such kind words are very valuable for the entire team at Grand Mercure Mysore and thank you for appreciating Durga. We have shared the feedback with her which will definitely motivate them to continue providing exemplary services


Thank you for kind words of appreciation once again and we look forward to welcoming you back again soon.

Best Regards & Stay Safe,

Sunaina Sharma Manerker
General Manager
Grand Mercure Mysore

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2022 via mobile

stayed with hotel grand Mercure Mysore I was excellent
Restaurants was cleen and neet

Well mentend the restaurant and good tablet ssetup Especially ms. Durga taken care she was like a family member with us
Thank you Durga

Date of stay: May 2022
Trip type: Travelled with family
Thank Sabbasw123456
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sunaina Manerker, General Manager at Grand Mercure Mysore, responded to this reviewResponded 12 May 2022

Dear Valued Guest,

We thank you for choosing to dine and sparing your precious time to share your feedback.

We are delighted to know that you liked the food and the services at La Uppu - All Day Dining, your appreciation and such kind words are very valuable for the entire team at Grand Mercure Mysore and thank you for appreciating. We have shared the feedback with the team which will definitely motivate them to continue providing exemplary services

Thank you for kind words of appreciation once again and we look forward to welcoming you back again soon.

Best Regards & Stay Safe,

Sunaina Sharma Manerker
General Manager
Grand Mercure Mysore

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2022

This hotel is very crowded hotel. Food is the worst part of this hotel. Please don't spoil your holidays by staying here. Service is down south. Very dirty hotel. Rooms are very very small. Honestly, I did not like this hotel. Don't kill your holidays by staying here.

Room tip: Don't stay here
Date of stay: May 2022
    • Location
    • Cleanliness
    • Service
Thank rishinc1970
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sunaina Manerker, General Manager at Grand Mercure Mysore, responded to this reviewResponded 12 May 2022

Dear Valued Guest,

Thank you for your stay with us during your recent visit to Mysuru.

We are dismayed to know that we were not able to meet the expectations you had with us.
We at Grand Mercure Mysore sincerely believe in going a way forward for all our guest to make their stay a memorable one. Hence I request you to please consider it as an isolated experience and not a regular show of hospitality from the team.

I ensure you that corrective checks and measures have been taken and immediately implemented. As we are coming out of the pandemic we are seeing surge in occupancies and hence the hotel is at its busiest. However we have taken pro-active steps to address the issues highlighted by you and you will surely see a change if you give an opportunity.

We look forward to welcome you back soon

Best Regards,

Sunaina Sharma Manerker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2022

The hotel is centrally located but in a quiet neighborhood.
The rooms are well appointed, but lighting could be brighter in the rooms.
The hot water in the shower is always tepid not hot & the shower head lacks force...
The service is excellent - Swathi handled a smooth check in & check out at the Reception. Housekeeping staff responded immediately to all requests.
A special thank you to Chef Pradeep & Ashim who attended to our every request - we enjoyed every meal at the restaurant thanks to them.
Will visit again!

Date of stay: April 2022
    • Value
    • Rooms
    • Service
1  Thank shahnaz_11
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sunaina Manerker, General Manager at Grand Mercure Mysore, responded to this reviewResponded 12 May 2022

Dear Valued Guests,

It was a pleasure to know that you had a wonderful experience with us. It is our constant endeavor to provide our guests with exceptional services.

We are delighted to know that you liked the food and the services, your appreciation and such kind words are very valuable for the entire team and thank you for appreciating Swathi, Ashim and Chef Pradip, we have shared the feedback with them which will definitely motivate them to continue providing exemplary services.

At Grand Mercure Mysore we strive to turn the precious moments that each guest spends with us as a memory they will cherish for a lifetime. Your feedback gives us an assurance that we were able to create a memorable experience. We have noted your feedback about hot shower and the same has been addressed.

Thank you for kind words of appreciation once again as we look forward to welcoming you back again soon.

Best Regards,

Sunaina Sharma Manerker
General Manager
Grand Mercure Mysore

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Reviewed 4 May 2022

Very glad to say that I had a pleasant family vacation at Grand Mercure Mysore. Thanks to Mr. Kanchan and team for helping me to have platinum member experience during my stay. This property is recommended for a family stay.

Date of stay: May 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Sujith S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sunaina Manerker, General Manager at Grand Mercure Mysore, responded to this reviewResponded 4 May 2022

Dear Sujith S,

Thank you for your excellent review and recommending Grand Mercure Mysore!

It is wonderful to know that you were happy with our product and services, and I am glad that Kanchan and team were able to make the stay memorable for you.

We look forward to welcoming you back soon.

Warm regards,
Sunaina Manerker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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