There is a saying that bigger is better however my experience with Silverine hotel defies this saying and now I believe that Bigger is not always better. First I would want to talk about the positives as the list is pretty small and then come to the negatives.
Rooms – Recently refurbished rooms and they are pretty decent.
Location – Though the property is at the fag end of the mall road and has steep roads but still is a good location. Though if you are not a walking freak pls look out for other properties on the mall which are better placed and more reasonably priced.
Food – I don’t know whom they have as a chef but the tea served has some foul smell, dinner served was pathetic and the Gulab jamun served tasted and looked couple of days stale. At this point I snapped and called the manager and made him taste items served to us and he didn’t have a word to say. Same was the case in the morning during breakfast. In the dining room we were surprised to see that we were not the only disgruntled guests. Everybody was complaining about poor quality food, no hot water in the rooms etc etc.
Misleading – Somebody in one of reviews stated that they give free porters to carry the luggage from the lift. Well friend you would have been lucky to have their kindness. Mostly what I understood that this free service is available only one side while check in. During our check out the hotel staff asked me to pay Rs 100 to the porter carrying our luggage where as he had to be paid 150.
Arrogant staff & management – The location of the hotel is great and I guess that’s where the arrogance comes from. Come what may people will come to stay here so they care a damn about their guests and their issues.
Customer service – Now this is a concept alien to the hotel staff, managers and the management. Any complain from you can be taken too very personally and you can be in for a major trouble from the management which is primarily headed by one gentleman. When we complained about a foul smelling tea or the pathetic dinner or the dirty ice served to us all that the head of the hotel could say was “I cannot undo what has been done”. My point is, sure you cannot undo what has been done but little did you bother to do to console us. I sent an sms to this gentleman stating our bad experiences since the time we checked in and to our utter dismay this gentleman found my sms so offensive that he come into the hotel at 10.30pm, called me to his office and started threatening me of evicting me from the room. This person tried to portray that he has done a favour on me by offering me the room as mine was a last minute booking and hence I shouldn’t be complaining. Well little did he realise that even if mine was a last minute booking I have paid for what they asked for which was close to 10K for 2 rooms for 1 night. What he did not mention while taking our booking was that the package would include foul smelling tea, pathetic dinner & BF and to top it up threats of being evicted incase we complain.
Last but not the least I think its appropriate to mention that while we were waiting at the reception for the porter to come to carry our luggage one lady who I believe was a family member of the owner walks into the hotel with her dog calls for some milk from one waiter and guess what? this waiter gets milk in one of the same bowls kept in the dining area in which guests are suppose to have cornflakes. This dog has its share of the BF in front of us in the same bowl highlighting the mgmt's utter disregard of the guests self respect. I have uploaded some snaps of this incident which took place in the lobby area of the hotel. Pls look closely at the white bowl.
No way I am going to this hotel again come what may and would not suggest anybody to consider this property. There are much better properties hopefully with better behaved staff & mgmt. Besides if you do want to stay here just pay for the room and have food at the mall.
- Official Description (provided by the hotel):
- Hotel Silverine is in the heart of this glorious town called Shimla which is the capital of Himachal Pradesh. We at Silverine try our level best to be proactive so as to be able to meet the needs of our guests and at the same time adding a touch of Himachal Pradesh. All the basic amenities and facilities are provided with a broad smile that’s present at all times to greet our clients.Hotel Silverine is situated on The Mall Road which is the creme de la creme of the city. The hotel is rightly located near the Shimla Club and very close to the Himachal Pradesh High Court, it is ideally placed and has scenic beauty surrounding it. The company believes in Simplicity and Simplicity at its Best. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Silverine Shimla, Himachal Pradesh