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“Wonderful city, Wonderful place”

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East Bourne Resort & Spa
Ranked #31 of 117 Hotels in Shimla
Reviewed 2 May 2012

Very difficult to find. But once you reach there, the resort is wonderful. Built over a hillock landscape, you will take a while to get your bearings in place. Food is great. Weather is always great. Shimla.

Room Tip: All rooms are great. If you wish privacy, upper floor, closer into the forest is good.
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  • Stayed: June 2011, travelled on business
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4  Thank Reddyrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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249 - 253 of 326 reviews

Reviewed 18 April 2012

Below is a copy of a mail i had sent to the hotel reservations manager as feedback -

"THE RESORT - Even though your resort is advertised as a luxury resort, it is not one. It is just misrepresented as one.
There is no 24 hr hot water and all luxury resorts have that amenity.
The bathroom door locks were not functioning properly and door would not stay closed unless the latch was used.
One of the lights in the bathroom of ROOM 503 was broken and there was a hole in the wall where the light should have been.
During the day, there was no peace due to the noise of ongoing construction. The night was even worse due to the DJ of some wedding party being held at your property.
On the second night, our dinner was shifted to the conference room in the basement and the buffet counters were placed in the corridor by the stairs and lift because you had booked out your restaurant to the wedding party.


SWIMMING POOL - Even though the pool was heated, the locker room showers did not have provision for hot water which made the pool unusable.


GYMNASIUM - Your website lists that you have a gymnasium on site. The only resemblance to a GYM was a broken down treadmill which was kept in the spa. The treadmill was not even connected to a power outlet.


FOOD & SERVICE - The food was horrible and the service was even worse. It took your staff 15-20 minutes to get trivial things like butter, pickle, ice cream etc.


FRONT OFFICE STAFF - The front office staff was very helpful and considerate except for one experience.
Many hotels and resorts stock sweets & treats at the reception for kids. Since i could not see any, i asked the girl sitting there if there were any sweets or mints.
I got a very rude and arrogant reply from the man standing close by who i think was the manager.
His reply was "SIR, WOH SAB TOH PAAN KI DUKAAN PAR MILTA HAI. YEH EK HOTEL HAI, PANWARI KI DUKAAN NAHI HAI. KAHI BAHAR JAA KAR KISI PANWAARI SE LE LO. (Sir, all that is sold at tobacco shops. This is a hotel, not a tobacco shop. Go outside and buy it from a tobacco shop.)"
I have stayed at more than 100 hotels in more than 10 countries in the world but i have never encountered such a bad behavior by any staff member of any hotel, be it a luxury chain or a simple family owned property. Such behavior was downright demeaning.


These are just some of the major problems faced during my 2 night stay. I can assure you that i will never consider your property again and nor will i recommend it to anyone. This was one of the worst experiences i have ever had at any hotel."

MY OPINION - STAY AWAY FROM THIS PROPERTY.

  • Stayed: April 2012, travelled with family
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4  Thank Puneet B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2012

Hi ppl, I had been to East Bourne, Shimla , in the month of March 2012. My stay with the hotel was not so great. I would rate it rather average. The rooms were not upto the mark, all right its a 4 star property but its not so great. Food in the hotel is good, but expensive. Rooms are quiet dirty. No hospitality. Staff is not at all good , THEY DO NOT MAKE YOU FEEL SPECIAL at all.
only good thing was heated swiming pool.
Rooms are bad, worth 2 star. Sleeping bed is pathetic, its a spring bed, its absolutely pathetic.
Guys please do not book this hotel if you going to Shimla, there are far better ones, do not go on the pictures its quite old hotel and not worth the cost.
Just an advice if u wish to make your holiday a memorable one, this is not the place to be.

Room Tip: I did not find any good rooms
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  • Stayed: March 2012, travelled as a couple
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3  Thank Amish P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2012

ok....from where should i start...this place is awesome!!!!!!! they have there own nightclub!!!wot else do you want. i went there on 24 Feb place was well build and the environment is pretty good. on of the best thing about this hotel is that, you don't have to go anywhere to get any kind of food. everything is available there. rooms were cleans bed sheets and cushion were also clean. one of my best experience in shimla.

  • Stayed: February 2012, travelled with friends
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3  Thank Shaninder S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 March 2012

the hotel is best in all the fields.North indian food is so good that one can byte his fingers.well managed rooms and staff out of the world

Room Tip: the honeymoon suite is the best
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  • Stayed: March 2012, travelled as a couple
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1  Thank Rajan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about East Bourne Resort & Spa

Address: Near Bishop Cotton School | Khallini, Shimla 171002, India
Region: India > Himachal Pradesh > Shimla District > Shimla
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
#4 Luxury Hotel in Shimla
#4 Spa Hotel in Shimla
#10 Best Value Hotel in Shimla
Price Range: ₹ 4,402 - ₹ 10,292 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — East Bourne Resort & Spa 4*
Number of rooms: 61
Official Description (provided by the hotel):
East Bourne, a Luxury Resort in the queen of the hills "SHIMLA" the erstwhile Capital of the British Raj to your esteemed organisation. An Eco-Tourism resort situated at an altitude of 6500 Ft. in the Himalayas EAST BOURNE promises an easy paced vacation full of surprise and unforgettable memories. Provided with every modern amenity, East Bourne is more than a resort, it’s an experience………………… A brief profile of our resort is as follows We specialise in arrangement for theme parties, marriages, conferences, fashion shows and product launching. The facilities in the resort are: 61 centrally heated luxury rooms with attached baths (cubical with shower panel with hot & cold running water), hair and body dryers, LCD, Wooden flooring, Mini bar, Tea/Coffee maker, Laundry service, Room service, EPABX & STD/ISD facility, Standby generator "Vertigo" The Multi Cuisine Restaurant & 02 Open Air Terrace Garden Restaurants. "Zanzee" The Well Stocked Bar. "Reef” Conference Hall - I for 400 delegates (Theatre style), 100 delegates (U-shape), equipped with all modern facilities. Banquet Hall & Open Air sitting (700-1000 pax)."Dunes" Conference Hall - II for 120 delegates (Theatre style), 45 delegates (U-shape). "Waves" Conference Hall - III for 50 delegates (Theatre style), 25 delegates (U-shape). "Maples" A Modern health spa with cold and hot sauna, steam, massage tub, massage chairs, body massages and men & women beauty Saloon, Gymnasium. "Aqua" The Night Club (60 pax) "Maples" The Indoor heated Swimming Pool with sunken bar. A huge Reception, Lounge, Coffee Shop, Bakery and Library overlooking a Rose Garden, Creche, Video Games, Table Tennis, Pool Table, Indoor Games, Bar-be-Que, Bonfire, Doctor on call, All Secretarial Services, Internet, Travel Desk, One Free pick up and drop from resort to town and vice versa daily (10 am to 8 pm), Free car parking (underground) and coaches, Gift shop, Children's Activity Centre Available on request Trekking, river rafting, ice-skating, roller skating & golf, All major credit cards accepted, Accommodation for drivers (Bunker style). ... more   less 
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Also Known As:
East Bourne Resort And Spa
East Bourne Hotel Shimla
East Bourne Resort & Spa Shimla, Himachal Pradesh

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