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“No Elevator & No Smoking allowed but still Lovely amid goofups”
Review of Clarkes Hotel

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Clarkes Hotel
Ranked #3 of 112 Hotels in Shimla
Certificate of Excellence
HAL ,Bangalore
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“No Elevator & No Smoking allowed but still Lovely amid goofups”
Reviewed 10 June 2012

It had been some time since we had been planning to go to Shimla as a couple, but some bad fortune always stood by our ways. Luckily on this 2nd anniversary of our’s , we were able to put things in place. We booked a stay,sightseeing package etc from Shimlaroyals.com for their known good rates & hospitality in Shimla & Manali tours & hotel bookings.

We arrived in the late noon after a long day of travelling from delhi. The lovely smell of jasmine filled this old hotel. The hotel building looks its age which we thought added to the charm, it felt like walking into a 1930s English house with very few alterations. . The hotel is on the mall road and the rooms had a great view of the hill side. We stayed there from the 4th to 7th.

This place didn't have any elevator but they will carry your luggage for you. The rooms were old styled with large slant beds, large and spacious. We felt living in an antique type of environment, it was a new experience, a likable one. They are very careful about cleanliness, thank god coz my hubby is a little fussy about these things. Still there was a lapse, the towel had not been changed, it was wet. But they can be given a lifeline for that, got that changed immediately on being asked. Even smoking is not permitted inside the hotel.

The staff was all excellent and friendly. The service was excellent. They left the newspapers daily, both HT and Hindu on our demand. One of the days, we had had to watch a TV show and the channel was not subscribed, they got it done which is generally a hassle as what I have seen in other hotels.

Excellent food, reasonable choice of food, good mix of veg and non veg options in the free complimentary breakfast was nice. Their sandwiches were different and yummy. Great views of shimla, great service and food at very reasonable prices, recommendable place for me.

Also an acknowledgement to Vishal from ShimlaRoyals & our waiter at Clarkes for giving us prompt services.Recommended

  • Stayed May 2012, travelled as a couple
    • Value
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Helpful?
2 Thank Aakriti R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clarkes-Shimla, General Manager at Clarkes Hotel, responded to this review, 12 June 2012
Our entire team would like to thank you for taking out your valuable time to write about your experience in the hotel.

We are very grateful for your compliments and the entire team shall be motivated as a result of your kindness.
We appreciate the feedback and are truly humbled by it.

It was an absolute pleasure serving you and we hope you will stay with us on your next Shimla visit!

Looking forward to welcome you back and providing you with outstanding services which will make your experience an extremely pleasant and memorable one.
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484 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (140)
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English first
Dibrugarh, India
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 June 2012

We stayed in the hotel for 3 nights and 2 days, it was a very pleasant and comfort stay . The location of the hotel is very convenient for us. Food was good but not up to the mark, but the service persons were very good .

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank pranjalhazarika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clarkes-Shimla, General Manager at Clarkes Hotel, responded to this review, 12 June 2012
Our entire team would like to thank you for taking out your valuable time to write about your experience in the hotel.

We appreciate the feedback and we hope you will stay with us on your next Shimla visit.

Looking forward to welcome you back and providing you with outstanding services which will make your experience a memorable one!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Haifa, Israel
Level Contributor
139 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 8 June 2012

I was obliged to stay there with a group from Israel.
location good, but as road collapsed, no way by car to hotel and you must walk down far away.
Indeed old hotel, but badly maintained, or actually just the remains from old time are nice .....
the roof rusted, the rooms are lousy, not in level of 2*

When asked for WIFI they were very glad to offer P.W. against very high fee, at least with such lousy conditions it could be supplementary.

Room Tip: no way by car to hotel, many stairs from down road. for internet WIFI they charge extra and not pr...
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  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eitan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clarkes-Shimla, General Manager at Clarkes Hotel, responded to this review, 12 June 2012
Thank you for bringing this matter to our attention and that you will have no further cause for any complaint in relation to our product or services.

We regret the inconvenience you have experienced, and we assure you that we are anxious to retain you as a satisfied customer. I apologise once again for the annoyance that this may have caused to you. Looking forward to welcome you again and making this visit a memorable one !
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 7 June 2012

The hotel proved far from expectations. It couldnt provide for parking as claimed in its website. The in-room service was not very popular for the hotel. The quality of breakfast or dinner at the hotel couldnt have been worse...etc etc

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kaush-Chatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clarkes-Shimla, General Manager at Clarkes Hotel, responded to this review, 12 June 2012
Thank you for bringing this matter to our attention and that you will have no further cause for any complaint in relation to our product or services.We regret any inconvenience you have experienced, and we assure you that we are anxious to retain you as a satisfied customer. I apologise once again for the annoyance that this may have caused to you. Looking forward to personally welcome you again and making this visit a memorable one !
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 1 June 2012

When we first arrived at this hotel, we were excited. It is perched on a mountainside right along the mall in Shimla. We were hoping for a room with a few. To our astonishment, we, along with the other people in our tour group, were put in interior rooms with no windows and no ventilation! Not only had my tour company failed to tell us about this, but the staff at the Oberoi were not too sympathetic. They told me that there were no other rooms available and that was what the standard room was--a cave! After only a few minutes in the tiny room, I summoned the gumption to go downstairs. I told the manager that "I was very disappointed" in this hotel. Within minutes, he produced keys to two rooms that were suites. Not only that, they both had views of the city! I coaxed the other people in our party to relocate to the new rooms, and from that point, we enjoyed our stay there. The restaurant had very good food and top-notch servers. The chef came by and asked how we were doing, and that was a good experience.

On the other hand, the hotel is dated in many ways. This is India, after all, so don't expect the Beverly Hills Hotel. The bathrooms could use some touching up and the carpets and the furniture are worn a bit. The beds were not very comfortable and you MUST be able to climb stairs.

The fact that management worked with us and rectified a bad situation is why I rate this hotel average. It would have been slightly better had we not been insulted by the nonchalant placement in interior rooms.

Room Tip: Be sure to ask for a room with a view, and at the very least, ask for rooms with windows, unless you...
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Silver_Lake23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clarkes-Shimla, General Manager at Clarkes Hotel, responded to this review, 12 June 2012
Thank you for bringing this matter to our attention and that you will have no further cause for any complaint in relation to our product or services.We regret any inconvenience you have experienced, and we assure you that we are anxious to retain you as a satisfied customer. I apologise once again for the annoyance that this may have caused to you. Looking forward to welcome you again and making this visit a memorable one !
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Clarkes Hotel

Property: Clarkes Hotel
Address: The Mall, Shimla 171001, India
Phone Number:
Region: India > Himachal Pradesh > Shimla District > Shimla
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Shimla
#2 Business Hotel in Shimla
#8 Romantic Hotel in Shimla
#10 Best Value Hotel in Shimla
Price range (per night): ₹ 6,976 - ₹ 35,654
Hotel Class:5 star — Clarkes Hotel 5*
Number of rooms: 32
Official Description (provided by the hotel):
Located on the Shimla Mall Road, Clarkes Hotel is an oasis of calm on the bustling promenade. This Heritage hotel has recently been upgraded to Grand Heritage category and is one of the oldest hotels in Shimla. Clarkes is known for its architecture dating from the colonial era. The hotel is within walking distance of Shimla attractions - Gaiety Theatre, Groton Castle, Museum, Rothney Castle, Viceregal Lodge, Churches and other Colonial era buildings. Clarkes Hotel embodies the elegance and charm of yesteryear, with modern conveniences of today. The hotel maintains the highest levels of service and has all the amenities, facilities and levels of comfort you would expect from a hotel of this class. Clarkes Hotel is just 10 minutes from Shimla Station. ... more   less 
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Also Known As:
Shimla Clarkes Hotel
Clarkes Hotel Shimla, Himachal Pradesh

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