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“Can't say enough about this hotel!” 5 of 5 bubbles
Review of The Oberoi Cecil, Shimla

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The Oberoi Cecil, Shimla
Ranked #1 of 111 Hotels in Shimla
Certificate of Excellence
Shanghai, China
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Can't say enough about this hotel!”
5 of 5 bubbles Reviewed 6 February 2012

My family and I stayed here over the Christmas holiday. The property is absolutely beautiful, my 3 and 5 year-old girls loved the play area, the heated pool was clean and inviting, and the staff went out of their way to make us feel completely at home. If you are thinking about staying in the lap of luxury in Shimla - look no further, this is your hotel. Thanks to everyone at the Oberoi Cecil who made our holiday so wonderful!

  • Stayed December 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Nicole1009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oberoi_Cecil, General Manager at The Oberoi Cecil, Shimla, responded to this review, 16 February 2012
Dear Guest,

Thank you for your generous appreciation of our staff and facilities. I am pleased that we could contribute towards your family's christmas celebrations.

It was a delight having you in residense and we look forward to welcoming you back.

Thanks and regards,

Srikant Peri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,479 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (493)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Ajmer, India
Level Contributor
36 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 2 February 2012

The hotel was very nice, nice wooden architecture, the atrium lobby is the most impressive. The rooms were also nice and spacious. However some of the public areas were very cold for us. Seems like its not entirely heated and we were met by heavy snow in January so needed the hotel to be hot everywhere. The heated pool was great and we used the steam room also quite a lot. The restaurant was ordinary and the food too wasnt special. We were celebrating my wife's birthday and had to remind then 3-4 times for the cake. Overall an average experience.

Room Tip: Opt for Valley Facing rooms
See more room tips
  • Stayed January 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MrWanderlust00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oberoi_Cecil, General Manager at The Oberoi Cecil, Shimla, responded to this review, 16 February 2012
Dear Guest,

Thank you for sparing time to provide your feedback on Trip Advisor.

At the offset, I apologize for failing to deliver a consistent Oberoi experience.

I have noted your comments regarding inadequacy of room temperature and the lack of coordination in delivering your wife's birthday cake. I have addressed this with my team and ensure you that corrective action will be taken.

I regret that we were unablle to create memorable experiences on your wife's birthday and trust that you will treat this as an aberration and continue your support for the Oberoi Group.

Thanks and regards,

Srikant Peri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 30 January 2012

The Oberoi is a beautiful hotel and the rooms, service and food are excellent. However, I do have a couple of gripes. Firstly they charge guests for use of the WiFi, which these days is completely unacceptable. In this instance it was particularly annoying since it is an expensive hotel and they wanted to charge on a time basis rather than a one off fee. I expressed my views and to their credit they then sent someone to enable my smart phone with free access for the complete duration of our stay. Once settled in our room we began to hear an intermittent sound, similar to road works, emanating from the ceiling outside the bathroom. Apparently the motor for the heating was on it's way out. Once again, it was dealt with swiftly and we were moved to an alternative room. From then on everything was great and if anything they were slightly too attentive. However, at the end, like many of the places we stayed they spoilt it. We asked how much it would be for a taxi back to the airport. They stated 1700, yet we had made the trip to the hotel for 700. With this in mind we called the original driver who gave us his number - he deserved the money much more than the Oberoi. You should have seen the disgust on the faces of their driver and doorman as we loaded our luggage into the slightly battered, but completely adequate car. It was very amusing! I really wish hotels would stop trying to rip their customers off in this way. I think many assume that just because we are from London we literally have money to burn.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank superfried
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oberoi_Cecil, General Manager at The Oberoi Cecil, Shimla, responded to this review, 1 February 2012
Dear Guest,

Thank you for sparing time to provide review of our hotel on Trip Advisor.

I have noted your comment on the Wi-Fi services at our hotel. It is true that in today’s date Wi-Fi is an important medium of communication. Based on the feedback received from you and other guests we have now rationalized the band width and the prices and have included complimentary access of 10 minutes to all our guests.

I am pleased that my team was able to address and resolve the issue relating to noise emanating from outside your room to your satisfaction and apologise once again for the inconvenience caused.

The taxis provided at our hotel are through Avis Car Rentals. The choice of the vendor is based on their reputation and the consistent standard that they provide with respect to safety, comfort and quality of their chauffeurs. As you have pointed out there are cheaper options available, but do not match the safety and comfort that we wish to recommend to our guests. I apologise if my team communicated this to you with any intent of earning extra revenue as our sole intent is assure your safety and comfort in all services we recommend. I hope that I meet with your understanding on this.

It would be a delight to welcome you back to our hotel if your travels bring you back to Shimla. Please do let me know if I can be of any assistance.

Thanks and regards,

Srikant Peri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, UK
Level Contributor
54 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed 29 January 2012

Loved this hotel! Gorgeous colonial style hotel with impeccable servive, which really separated it from other 5* hotels. The restaurant food was outstanding and so good we ate our dinner there 3 nights in a row. Good size swimming pool and i had a great massage. I cannot reccommend this hotel enough!

  • Stayed January 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank britney2630
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oberoi_Cecil, General Manager at The Oberoi Cecil, Shimla, responded to this review, 1 February 2012
Dear Guest,

Thank you for sparing your time to post generous appreciation and recommendation of our hotel on Trip Advisor.

I am pleased to note that you were pleased with the services and facilities on offer and look forward to welcoming you back.

Warm regards

Srikant Peri
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 28 January 2012

The view from the rooms is beautiful. Have a sumptuous breakfast with a lovely view of the mountains. Walk down from mall road in the night. The feeling is heavenly. Staff are quite courteous and easy going. Rooms give a feeling of history that is associated with the property.

Room Tip: Ask for the room on the backside as they have a beautiful view.
See more room tips
  • Stayed December 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Misrim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oberoi_Cecil, General Manager at The Oberoi Cecil, Shimla, responded to this review, 1 February 2012
Dear Guest,

Thank you for sparing your time to post generous appreciation and recommendation of our hotel on Trip Advisor.

I am pleased to note that you were pleased with the services and facilities on offer and look forward to welcoming you back.

Thanks and regards

Srikant Peri
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Oberoi Cecil, Shimla

Property: The Oberoi Cecil, Shimla
Address: Advanced Study Road, Shimla 171004, India
Phone Number:
Region: India > Himachal Pradesh > Shimla
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Shimla
#1 Luxury Hotel in Shimla
#1 Business Hotel in Shimla
#1 Family Hotel in Shimla
#1 Spa Hotel in Shimla
Price range (per night): ₹ 14,081 - ₹ 22,816
Hotel Class:5 star — The Oberoi Cecil, Shimla 5*
Number of rooms: 79
Official Description (provided by the hotel):
The hotel is located in Shimla, the gateway to the majestic Himalayas. Downtown Hotel with Colonial styling, 1 km from Shimla Station & 22 km from Jubalhatti-Shimla Airport. The Hotel is situated at the quite end of the famous Mall and is an ideal base from which to discover the unique beauty of the spectacular Himalayan ranges, Cedar forests and ancient monasteries. ... more   less 
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Also Known As:
Oberoi Cecil - Shimla Hotel Shimla
Oberoi Shimla
Shimla Oberoi
The Oberoi Cecil, Shimla Himachal Pradesh

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