we were four couples looking for a weekend gateway and finally landed in shilon resorts after some search on the net. it was the worst experience i have ever had. we were provided with the rooms at the end of the property. there were no chairs in the room, no drinking water, the sheets and the towels were not clean. our package included a welcome drink , cookies and a fruit basket in the room, which were not there. the last room , i.e. room no 146 balcony had a damged catilever which can be quite dangerous. there was nothing in the name of room service , it took them around one and half hour to bring two bowls of soup. we finally made a complaint of poor service the next day and also about the dirty linenes and towels. we left our hotel rooms in the morning and came back around 6 in the evening, only to find out that the rooms have not be mopped, linenes were not changed , dirty tea cups were not cleared. they only left us a basket of fruit and cookies but did not bother to clean up things. on making the complain to some manager, instead of apologizing, he said it was not his duty to clen up.
our package included 30% disocunt at the bar during happy hours, but the bar was closed during the happy hours.
there are no recreational facility of spa or a gym or table tennis or lawn tennis or skating as they claim on their website.
they charge you for ice bucket.
the staff including the GM were ill mannered. they were not ready to give contact number of the owner or the CEO of the company. the made us talk to theircompany secretary in delhi who was even more rude than the GM.
they dont deserve to be in service industry. i think their licecnce need to be cancelled. overall a very sad experience in a beautiful state of himachal pradesh.
- Official Description (provided by the hotel):
- Located between Shimla & Chail Shilon Resort is a Slice Of Heaven for a true traveller.An all cottage resort built of a Mixture Of Traditional Himachal and Colonial architecture ,it offers luxurious experience to the guests. ... more less
- Also Known As:
- Shilon Hotel Shimla
- Shilon Resort Shimla, Himachal Pradesh