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All reviews the penthouse lakkar bazaar room service small hotel budget hotel green tea super deluxe room hot water welcome drink valley facing the hotel staff visit shimla awesome stay neat and clean rooms basic amenities comfortable stay nice view
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Reviewed 27 September 2018

We were biking in Northern India when I developed Elevation sickness - we decide to return to Shimla and lower elevation. We spent 6 nights at the Kapil Hotel . We found it to superior staff, clean and reasonable price. The staff were friendly helpful and really wanted our stay to be great.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank roztonner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kunalkapila, Owner at Kapil Hotel, responded to this reviewResponded 9 October 2018

Dear Guest,

Thank you for sparing time and posting your detailed review of our hotel on Trip Advisor. We hope you have reached your destination safely!

I am delighted to note that you have had an enjoyable stay with us and several aspects of the hotel services were to your expectations. We really appreciate that you took the time to send valuable comments about your stay, food served, very central location and the overall facilities.

It was a pleasure to have you stay with us and we hope to welcome you back in the not too distant future.

Many Regards
Kunal Kapila

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2018 via mobile

Stayed there for two days. Good room, delicious food and excellent staff.Good
location.Special regards to front office manager Sunil kumar and Room Service boy Satpal.Over all very professional set up

Date of stay: September 2018
Trip type: Travelled as a couple
1  Thank Visshnu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kunalkapila, Owner at Kapil Hotel, responded to this reviewResponded 9 October 2018

Dear Mr. Visshnu,

We are glad to receive your feedback following your recent stay at our Hotel. We really appreciate you taking the time to highlight every aspect of hotel stay.

We are delighted to read your positive comments you made about the team and service. I have shared your review with the team as well; they are happy to note that their efforts were well noticed and appreciated.

I am glad that you have highly recommended our Hotel to other travelers.

We look forward to the opportunity of welcoming you back on your next visit to Shimla.

Sincere Regards
Kunal Kapila

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2018 via mobile

In our 2 days trip to shimla our hotel was the hero...
Staff was friendly n cooperative.
Property was clean n tidy.
Room service food was amazing.
24 hrs running hot water.
Overall great place to stay.

Date of stay: September 2018
Trip type: Travelled as a couple
Thank nafisahunaid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kunalkapila, Owner at Kapil Hotel, responded to this reviewResponded 9 October 2018

Dear Guest,

We are pleased that you have had wonderful experiences and that you were impressed by the service, the location and the facilities. Thank you for your positive feedback and for so highly recommending our Hotel.

The team and I, hope that you have many more opportunities to visit us again and return in the not too distant future.

Warm Regards
Kunal Kapila

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2018

Hotel is located very near to convenient location of mall road. And superb valley views can be seen from hotel window (Super deluxe rooms).
Rooms are spacious, clean and with comfortable bed.
Service and co-operation from staff of hotel was very much disappointing.
Looking to shimla like location where much more options are available to choose from for stay - It is suggested to look for some other good options.

Room tip: Super deluxe rooms for valley view
Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank Manoj_Makwana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kunalkapila, Owner at Kapil Hotel, responded to this reviewResponded 20 August 2018

Dear Guest,

Thank you for taking the time to share your comments with us and for choosing our hotel as your accommodation choice during your recent visit to Shimla.

We are extremely concerned to learn of your disappointing experience during your recent stay and would like to apologize for the inconveniences you have experienced. We do take all guest feedback seriously and investigate the areas of concern highlighted, to take the opportune measures with the aim of avoiding such inconveniences in the future.

I have investigated with my staff and the issue was a delay in Breakfast on the day of your check out.

As a standard operating procedure of the room service we intimate all guests that orders take a minimum of 25 minutes to reach the room, as we prepare fresh food as per the order.

In case of a early morning departure we take the breakfast order in the evening prior to the checkout so as to facilitate a smooth and hassle free departure of all our guests. All of the above steps were also followed during your stay but, the breakfast order was placed at the room service at the last minute and despite a time crunch was served in the room.

I sincerely hope you accept my apologies on behalf of the staff incase you were inconvenienced during your stay at the hotel.

Looking forward to welcoming you again.

Warm Regards
Kunal Kapila

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Reviewed 6 August 2018 via mobile

The hotel staffs including receptionists, waiters, housekeeping staffs and drivers are very professional and humble in nature..Very much helpful they are...Hotel also has a nice ambience and located in a 10 mnts walking distance from mall road..only thing is food rates in the hotel are in the costlier side..some item costs are extremely high...this can be looked at...

Date of stay: August 2018
Trip type: Travelled as a couple
Thank soumyadeepk1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kunalkapila, Owner at Kapil Hotel, responded to this reviewResponded 8 August 2018

Dear Guest

We are glad to receive your feedback following your recent stay at our Hotel. We are delighted to read your positive comments you made about the team and service. I have shared your review with the team as well; they are happy to note that their efforts were well noticed and appreciated.

I have made a note of the points you have mentioned for improvement.

I am glad that you have highly recommended our Hotel to other travelers.

We look forward to the opportunity of welcoming you back on your next visit to Shimla.

Sincere Regards
Kunal Kapila

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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