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All reviews chef arun nice food special thanks nice hospitality nice hotel banquet team room service is excellent service service staff nice room close to the airport nice stay duty manager house keeping front office business trip aerocity
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Reviewed 27 October 2019

Good breakfast service. Large spread and fresh food. Service was very good. Staff was very courteous. Recommend if you're near the airport and visiting. Chef rajendra negi and vikas (server), special thanks.

Date of stay: October 2019
Trip type: Travelled with family
Thank Sagar12345667889
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pride P, Associate Vice President at Pride Plaza Hotel Aerocity New Delhi, responded to this reviewResponded 28 October 2019

Dear Valued Guest,

Greetings from Pride Plaza Hotel Aerocity, New Delhi.

I am happy to note that the hotel lived up to your expectations. Many thanks for appreciating the hotel location, food and services, which all together added to your visit and made it wonderful. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation.

Next time you or your friends want to visit us, please book it through our website and we will provide you with the best possible deals and options that you will not find on any other online channel. Thank you, once again, for your kind words and recommendation.

Kind Regards,
Mohammad Shoeb
Associate Vice President

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2019

Pride is excellent hotel and service was too good and restaurants staff is very very careful like Manager Mohammed Parvej and Rohit are so nice and all the dishes ware testy. Really it was amazing..thanks

Date of stay: October 2019
Trip type: Travelled on business
Thank Kamal S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pride P, Associate Vice President at Pride Plaza Hotel Aerocity New Delhi, responded to this reviewResponded 28 October 2019

Dear Valued Guest,

Greetings from Pride Plaza Hotel Aerocity, New Delhi.

I am happy to note that the hotel lived up to your expectations. Many thanks for appreciating the hotel, food and services, which all together added to your visit and made it wonderful. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation.

Next time you or your friends want to visit us, please book it through our website and we will provide you with the best possible deals and options that you will not find on any other online channel. Thank you, once again, for your kind words.

Kind Regards,
Mohammad Shoeb
Associate Vice President

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2019 via mobile

The hotel itself is beautiful, luxurious, rooms are spacious and comfortable. However as much as this hotel tries to uphold a high level of standards, it has been a real challenge communicating with the staff. We spent two nights in total (transferring through Delhi in and out of India), and each time we had to arrange specific things :

- Early breakfast : we had a flight to catch very early in the morning and we were told the staff would open the breakfast room earlier than normal for us. Great! - we told ourselves -. But in the morning nobody was there to confirm we could have it, so we sat at a table only the get told we had to wait an hour before being able to, without even trying to understand the situation. We go to the reception, where someone just "shows" us the breakfast room (from where we came from) without trying to understand the issue again, or even talking to us.
I guess we can, then ? We never knew.

- Luggage handling : One of our luggage had a number of fragile objects (bought during the trip!), so we try to tell the staff member to be cautious with it, only to see him mishandling it. My friend tried to take it back in a polite way, afraid that one of the objects would break, but the staff member - probably wanting to do his job well afterall - insisted firmly, ignoring any requests or explanation.

- The lifts' badge system : you have to badge with your room key in the lift and select the floor you want in order for the lift to work. However it did not work for us, so one of the staff members comes in, and explains to us how it works, a grand total of 3 times before acknowledging the problem. From there he takes us to the reception, but we see another client failing the same way as us, could it be the sensor and not the badge ? We try to explain this a grand total of 3 times to the receptionists, but they just did not care and gave us a new key. As expected it did not work either and the staff member actually wanted us to edit a new key. We just went on our own and tried it on another lift : and it worked !

To be clear, I don't care the equipment is failing : it happens! But please acknowledge it!

Date of stay: October 2019
Trip type: Travelled as a couple
1  Thank altgfa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pride P, Associate Vice President at Pride Plaza Hotel Aerocity New Delhi, responded to this reviewResponded 2 November 2019

Dear Valued Guest,

Greetings from Pride Plaza Hotel, New Delhi.

At the outset, thank you for staying with us and sharing the feedback. Many thanks for appreciating the hotel and rooms.

Furthermore, we have noted your valuable feedback with regards to the inconvenience faced.

I have shared the comments with the concerned departments and assure you that we are working diligently to ensure a similar situation does not occur again.

Please accept my heartfelt apologies for the inconvenience faced by you during your stay and I am sure you will find a marked change on your next visit.

We look forward to hearing from you and earning you back your business.

Kind Regards,
Mohammad Shoeb
Associate Vice President

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Reviewed 26 October 2019

Good quality of food and spacious room. However, I requested to extend the breakfast time by 15mins, as I had to attend an International Concall. To my surprise the hotel staff strickly denied the same.

Room tip: Overall a Good Hotel to stay as it is very close to the Airport
Date of stay: October 2019
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank DongreMehul
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pride P, Associate Vice President at Pride Plaza Hotel Aerocity New Delhi, responded to this reviewResponded 2 November 2019

Dear Valued Guest,

Greetings from Pride Plaza Hotel Aerocity, New Delhi.

I am happy to note that the hotel lived up to your expectations. Many thanks for appreciating the hotel, room, food and services, which all together added to your visit and made it wonderful. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation.

With regards to the extension of breakfast buffet timing, the buffet timing is set as per the guest convenience so that they can enjoy all three meals of the day.

Next time you or your friends want to visit us, please book it through our website and we will provide you with the best possible deals and options that you will not find on any other online channel. Thank you, once again, for your kind words.

Kind Regards,
Mohammad Shoeb
Associate Vice President

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2019

I visited first time in this beautiful hotel.
This hotel is very good facilty are very good. Room is very clean and specious nice bathroom.
Restaurants are very beautiful food is really mouth watering and service staff is so attentive my special thanks to Mr. Parvej and Rohit they are very good.
I am from France and i would like to say thanks to all

Date of stay: October 2019
Trip type: Travelled with family
Thank nathe H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pride P, Associate Vice President at Pride Plaza Hotel Aerocity New Delhi, responded to this reviewResponded 28 October 2019

Dear Valued Guest,

Greetings from Pride Plaza Hotel Aerocity, New Delhi.

I am happy to note that the hotel lived up to your expectations. Many thanks for appreciating the hotel, facilities, room, food and services, which all together added to your visit and made it wonderful. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation.

Next time you or your friends want to visit us, please book it through our website and we will provide you with the best possible deals and options that you will not find on any other online channel. Thank you, once again, for your kind words.

Kind Regards,
Mohammad Shoeb
Associate Vice President

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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