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All reviewskarol baghbreakfast servedcorn flakesnice place to stayneat and clean roomsdecent hotelthaliswathigujaratpunjabi
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Reviewed 19 June 2017

Very bad service and facility. No water in bath room and toilet. Periodically Aircondtion was not working. It's mousing so you can't slip. Receptionist staff not cooperative. Basically main manegment is not taking care of hotel .

Room Tip: Not applicable
  • Stayed: June 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Kirti K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwatiH, Guest Relations Manager at Hotel Swati Deluxe, responded to this reviewResponded 24 June 2017

Dear Guest,

We are really sorry to hear about your unfortunate experience. We really appreciate your feedback and hope you do give us the chance to make it right and would like to discuss it with you offline. Please get in touch with Mr. Anand at 9910481903 , when you have a moment.

Best regards,
Team - Hotel Swati

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2017

A clean and neat hotel. Reasonably priced for a 1-2 days stay. Centrally located in Karol Bagh. Lift is not very convenient being too small . Has a food court adjacent which is very helpful. Vegetarian food is excellent

Room Tip: Rooms in 3rd floor are good
  • Stayed: May 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank kartrip2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwatiH, Guest Relations Manager at Hotel Swati Deluxe, responded to this reviewResponded 18 May 2017

Dear Guest,

Thank you very much for reviewing us. Apologies for the lift being small, we are working on improving our architecture and very soon you will get to see decent changes. Hope to see you soon.

Best regards,
Team Swati Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2017

- decent rooms. not very clean but acceptable.
- the food is their only USP. excellent food court that serves various dishes - continental, fast food, punjabi etc.
- they also have a restaurant at a stone throw distance that serves authentic rajhasthani thali.
- the washrooms are acceptable.

  • Stayed: April 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank DineshXylo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwatiH, Guest Relations Manager at Hotel Swati Deluxe, responded to this reviewResponded 27 April 2017

Dear Guest,

Thank you very much for posting the review. This gives us the opportunity to improve our services. Sincere apologies for not making it up to your mark but we assure you that we are getting better every day and will create the moment of magic on your next visit. We hope to see you soon.

Best regards,
Team - Swati hotels management.

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Reviewed 5 February 2017 via mobile

Stayed at the hotel multiple times on work visits to the capital. Decent hotel. Good location. Proximity to Karol Bagh metro station. Food is also good. Suitable for non drinker's and vegetarian people. Good for stay with family. A decent hotel with good facilities as applicable to a 3 star hotel.

Stayed: September 2016, travelled on business
Thank shankesh s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwatiH, Manager at Hotel Swati Deluxe, responded to this reviewResponded 26 April 2017

Dear Guest,
Thank you for your very kind and thoughtful feedback.
Comments such as these always encourage us in enhancing our efforts to provide the best in hospitality and service.
It was indeed a pleasure having you at Hotel Swati Deluxe, New Delhi and we look forward to welcoming you again.

Warm regards,
Sandip Roy-GM
Swati Group of Hotels.

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Reviewed 26 December 2016

I stayed here for 4 nights with my family although rooms which were promised were not given same day i had to shift from one room to another next day. Rooms were average, there was leakage in bathroom. Although rooms were neat and clean and house keeping did good job. Good location worth price. Note: Breakfast menu should change at least once in two days. all in all not bad experience.

  • Stayed: December 2016, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Jinesh P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SwatiH, General Manager at Hotel Swati Deluxe, responded to this reviewResponded 4 January 2017

Dear Guest,

Warm greetings from Hotel Swati Deluxe !!

Thank you for taking the time to write a review on our hotel on Trip Advisor. We sincerely appreciate your valuable feedback & words of appreciation about our staff. We do hope to welcome you once again at our hotel. Thank you.
Regards,

Sandip Roy-GM
Swati Deluxe Hotel.

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