I visited Delhi in mid May, 2012. I have booked the suite room online through their website. I was excited to get good deal on their website. The online booking process was smooth and they did not charge my credit card while booking. That was really great.
When I called them to confirm my booking 2 days before I was scheduled to reach there, first they could not find my booking in their hotel. After some searching, they found that my booking was made into old hotel swati instead of hotel Swati deluxe. It was corrected. When I confirmed about the charges the manage told me that there are 20% taxes on the booking amount shown on the website. I was feeling like cheated. But when manager said that the taxes would be on the rack rate (6,500/- per night) instead of the offered discounted rate (2600/-), I was feeling really bad about it.
I was not allowed to cancel the booking as if I cancel the booking they will deduce one night charges from my credit card (Details were taken while online booking).
Finally I decided to stay there for one night without my willingness.
When I reached there, it took them 1.30 hours to allot a suit room because by mistake they allotted my room to someone else just ahead of me.
The suit room was OK. Nothing to be called as a suit room.
The food at the attached restaurant is excellent.
Overall my advice is to directly go there, negotiate and book your room. There are plenty of hotels in Karol baug area which can offer better room at reasonable price.
- Official Description (provided by the hotel):
- Swati Deluxe is 3 star Hotel located in City Centre of Delhi. What makes Hotel Swati Deluxe apart is the way we thrive the needs and expectations of our esteemed guests. Serving travelers is not a profession but it is a passion for us. ... more less
- Reservation Options:
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- Also Known As:
- Swati Deluxe Hotel
- Swati Deluxe New Delhi