We were booked here by our trip organizer and found it quite bad.
First up, the hotel is located in Karol Bagh. It's very near the Karol Bagh market, so you can just walk over there in less than 5 mins. There is a bewildering variety of shops big and small, so you can take your time and stroll around shopping and dining.
When we reached there, tired and with luggage from the airport, we were asked to "wait 5 mins". That instead turned into almost 45 mins. They told us we can wait in their restaurant instead, so we did. But why wait 45 mins for a pre-arranged booking check-in ?
When we were finally allotted our rooms, we saw that the room itself was in a bad condition. There was a smell of dust which would not go. Some of the wall paneling had begun to come out. The room was also smaller than we expected.
We had clearly mentioned that we would be needing an extra bed at night. After returning from Karol Bagh in the evening, we requested it and they said they will "send in 5 mins". I called again after 20-25 mins, and they repeated the same thing. Finally, I had to pick my toddler and go downstairs and tell them in person before they sent it. This was very frustrating.
The corridors had an overwhelming smell of thick dust. We soon found out why. There is a partition in the corridor wall, which was filled with dust, hair and all sorts of rubbish. I suppose the cleaners use this to dump the vaccuum cleaner wastes. It was only next morning that this was cleared away.
We were not happy with their complimentary breakfast either.
On the plus side, their location is very good as its in Karol Bagh and not far from the airport.