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“Mediocre.”
Review of The Hans New Delhi

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The Hans New Delhi
Ranked #109 of 715 Hotels in New Delhi
Reviewed 8 July 2012

The hotel was decidedly fine for the price; the room was clean, the a/c worked. We thought we were in a central location, but it felt like we couldn't walk anywhere from where we were. The staff was unhelpful throughout the stay, particularly in helping us figure out cars and how to get places from where we were. Also, the staff was INCREDIBLY rude upon checkout - we had paid for internet, which then didn't work, and they told us at the time they'd take it off our bill. Surprise surprise, when we went to check out at 3:30am to catch an early flight, the charges were on the bill. They then picked a fight with us about it and refused to take it off, and we had to choose between arguing with them or missing our flight. You can have our $6 or whatever it was...but maybe your staff should learn some customer service skills so that we would be willing to recommend you to future travelers.

Room Tip: You have to specify non-smoking if you want a non-smoking room.
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  • Stayed: June 2012, travelled with friends
    • Value
    • Location
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Thank Laura G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THEHANSHOTELS, Front Office Manager at The Hans New Delhi, responded to this reviewResponded 12 February 2013

Dear Guest,

Your valuable feedback regarding your stay with us is highly appreciated and the time taken to provide me with these details is of utmost importance to us. We are so sorry for any inconveniences you experienced while staying with us.

Please accept my sincere apologies for all the inconvenience this may have caused.

We hope to see you back at the hotel soon.
Warm regards
The Hans Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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358 - 362 of 629 reviews

Reviewed 4 July 2012

This hotel is located close to the heart of the city, but is very far off from the airport. Also its an old property and not so well maintained. The floor was creaky and the room smelt funny. If you need pickup and drop facility, you will need to book it in advance as they have only a few cars it seems.

  • Stayed: April 2012, travelled on business
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    • Location
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Thank Joy_tuscano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THEHANSHOTELS, Front Office Manager at The Hans New Delhi, responded to this reviewResponded 12 February 2013

Dear Guest,

Your valuable feedback regarding your stay with us is highly appreciated and the time taken to provide me with these details is of utmost importance to us. We are so sorry for any inconveniences you experienced while staying with us.

Please accept my sincere apologies for all the inconvenience this may have caused.

We hope to see you back at the hotel soon.
Warm regards
The Hans Management
Report response as inappropriate

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2012

Lovely hotel. Good location, close to many bazars. Very spacious, clean rooms. Good quolity cosmetics in the hotel (ayurvedic shampoo, conditioner and face cream by BIOTIQUE). Tasty breakfast. Friendly stuff. Good value.

  • Stayed: June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank Magda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THEHANSHOTELS, Front Office Manager at The Hans New Delhi, responded to this reviewResponded 30 January 2013

Dear Guest Thank you for the inspiring feedback and we are also delighted to know that you had an excellent experience with us. It has always been our focus to provide our valued guests with personalized service. Your words of appreciation for our staff encourages them to continue to strive for excellence. Thank you for recommending us and we look forward to welcoming you back for many more enriching moments. Warm Regards, Management The Hans New Delhi

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Reviewed 26 June 2012

- Rooms are nice, clean. Could be better in terms of the arrangement of the toilet door and the bed.
- The best is its locaiton.
- The food is expensive but the Breakfast is lavish with very good inter-continental cuisines. Could do better on the fruit platter.

Room Tip: all the rooms are nice. i was on the 18th floor and the view below of teh city landscape was really...
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  • Stayed: June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DineshXylo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THEHANSHOTELS, Front Office Manager at The Hans New Delhi, responded to this reviewResponded 30 January 2013

Dear Guest Thank you for the inspiring feedback and we are also delighted to know that you had an excellent experience with us. It has always been our focus to provide our valued guests with personalized service. Your words of appreciation for our staff encourages them to continue to strive for excellence. Thank you for recommending us and we look forward to welcoming you back for many more enriching moments. Warm Regards, Management The Hans New Delhi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2012

Enter into a lobby very strongly smelling of pesticides, the interiors are very old and reminds me of old government offices. Very bad maintenance, very poor lifts and even worst rooms. The furniture would be unpolished and stuff would be verge of breaking up. I had a beautiful view of terrace full of dust and water seepages and old junk stored, I was shoked to discovered that the terrace was part of building structure. Even one night was too much to bear. poor TV and cable connections and food was the worst I have ever had. One sincere suggestion at any cost avoid The HANS i am surely never coming back. Only good thing is its proximity to business destrict but nowadays that's not a major advantage for business traveller.

  • Stayed: June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank RajeevThakkar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
THEHANSHOTELS, Front Office Manager at The Hans New Delhi, responded to this reviewResponded 8 February 2013

Thank you for your recent stay and for sharing your review on Tripadvisor.

We do regret that your experience at our hotel was not that great, I assure you that we always
endeavour to offer our best care and attention to all our guests. We may have certainly disappointed you as we have failed to offer our usual service delivery, that is inspiring and enriching, that is what we are recognised for.

We value your opinion as it helps us to improve and enhance our guest experiences, we assure you that we view your feedback very positively and will ensure that we work on this closely so that our guests enjoy our service and distinct style at all times.

We hope that you will not let this one time experience deter your favourable opinion about our hotels; do allow us to serve you better next time.

Warm regards
The Hans Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Hans New Delhi

Address: 15 Barakhamba Road, New Delhi 110001, India
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#53 Luxury Hotel in New Delhi
Price Range: ₹ 6,472 - ₹ 11,067 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Hans New Delhi 4*
Number of rooms: 77
Official Description (provided by the hotel):
Serving royally to people around the world and creating the most cherished memories, this hotel offers one of the best accommodations in central DelhiA grand welcome to all guests where they are sure to be treated in the most special way through the celebrated expanse of unflinching services and courteous hospitality of this 4-star hotel. The Hans New Delhi offers 77 luxuriously attended rooms, Being among the star hotels in Central Delhi, The Hans makes sure that the rooms are well equipped and are served as and when required. The rooms are treated with exotic marble flooring/ Carpets and luxurious bed which impart a feeling of warmth and grandness. One of the walls is lined with plush sofas and a big writing table. There are various amenities like LCD TV, mini-bar and tea & coffee maker which make your stay in the best hotel in Central DelhiBeing a 4-star hotel, The Hans makes sure that its celebrated guests are well connected; there are direct dial phones and high speed Wi-Fi internet connectivity for all your business related matters. An electronic safe in each room to keep your valuables ensure an advanced level of safety.The majestic en-suite bathrooms are loaded with stylish fittings and posh boutique toiletries along with the round-the-clock hot & cold water; everything planned to make your every moment as worthy as it could get!These rooms are accompanied with cordial room facilities which comprise of 24-hour in-room dining service, complimentary mineral water, daily newspaper, and evening turn down service, thus making you feel relaxed from dawn to dusk.So, The Hans New Delhi defines the true definition of the most celebrated luxury hotel in the heart of the City ... more   less 
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Also Known As:
The Hans New Delhi Hotel New Delhi
Hans Plaza Delhi
Hotel Hans Plaza Delhi
Hans Plaza Hotel Delhi

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