This is the hotel to stay in Delhi !!
Excellent service and food, very clean , friendly staff.

Service needs to be improved overall. The coffee shop was excellent. Stayed there thrice in one month. The staff desk seemed to be confused every time we checked in with the check in process. The room serve we had to wait for long time which in result I had to walk down to restaurants. The place is good but service lacks big time. However if you are looking for good rate 5 star hotel and dont expect too much in service then do stay here :-)

When a reputable hotel establishment gets it right first time its just great. However the care and attention needed in order to rectify indiscretions (putting it mildly) are even greater. Thanks to new GM Vishal Kapoor and his team my return trip to the Grand was a pleasant experience.

Right from the outset...at the airport itself first class service was displayed with the charismatic Club Floor manager Mandeep (former UK resident of 8yrs). Sleeping next door to former Miss Universe turned model actress with merely an interconnecting door in between was apt given my background as a filmmaker. In this instance lack of sound proofing as a result didn't bother me ;-)

The only downside I recall is the last minute (literally) substitution of a prior booking of the boardroom with a suite on the same floor. This was counter-productive since appeared dated and had an odour to reflect this. The CEO of the organisation (represented in 400 cities) who came to discuss future business with me made the comment "stay at the Sheraton next time, you'll find its much better". This was most unfortunate given the reason presented to me by staff at the last moment: "Sorry Sir, but the owner of the hotel has decided to use the boardroom therefore you cannot...10 mins before my guest's scheduled arrival!

Happy hour for 6th floor Clubroom members was an unexpected treat. Admittedly the service appeared to over-compensate however that is not a complaint. All staff were friendly and polite. Yes, there is always room for improvement and being mindful of comparable service levels globally can get in the way of enjoyment at the best of times. As I was only here for one night I did not get the chance to experience the Spa. Maybe next time...

Preferences differ, therefore my recommendation is based on anticipated improvement in standards post appointment of the Grand Hotel's newly appointed general manager.