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“Great Hotel - Rooms need updating” 4 of 5 bubbles
Review of Taj Mahal Hotel

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Taj Mahal Hotel
Ranked #7 of 706 Hotels in New Delhi
Certificate of Excellence
Basingstoke, United Kingdom
Level Contributor
53 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Great Hotel - Rooms need updating”
4 of 5 bubbles Reviewed 6 March 2012

Why Indian hotels are so expensive i just don't know. Even with a discount it was still more expensive than places like Tokyo. The Taj is a great hotel and the brand name is famous. food was excellent and the service was wonderful. The rooms are a massive let down though. Very old and in need of updating. Charging for wifi was also a huge let down. £200 plus a night and you have to pay for wifi is a real turn off, and i will vote with my feet on my next visit and try something a bit more modern.
Pool area was quite nice, but again in need of updating and 5 Jack & cokes at £80.00 was enough to make you go out and drink.

Plan well and you should be able to find less expensive hotels with more modern facilities in the rooms.

Room Tip: All good views
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  • Stayed February 2012, travelled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Phil499485
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,904 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (375)
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English first
Mansfield, Massachusetts
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 6 March 2012

Stayed in the Taj Mahal Hotel for 3 days. The service was excellent from the moment I was met by the driver and car at the airport. I can’t say enough about the concierges at the hotel. Pulkit arranged a rickshaw tour of old Delhi for me through Old Delhi tours. He also arranged for the taxi to pick me up at the end of the tour and communicated directly with my guide. I was literally passed from person to person. As a woman travelling alone for her first time in Delhi, this was very comforting. I was considering a food tour but due to being too jet lagged decided not to go. However, Snigdha Khanna the assistant manager who was at the concierge desk, knew of my interest and the next evening she called my room and said she had prepared some information for me about the different types of food in the different parts of India. Word was out that I wanted to try different Indian foods and at breakfast, the waiter in the hotel offered to have the chef make me a south Indian dosa. He explained to me where it was from and how it was made. I was going to stay in another hotel closer to the airport for one night when I pass through Delhi next week on my way home to the States, however, I can’t imagine staying anywhere else and will be back here again. It feels like home.

  • Stayed March 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bcm2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 4 March 2012

I stayed at this great property right after staying at its sister hotel in Mumbai, the iconic Taj Mahal Palace. While Taj New Delhi is not as grand or elegant it actually managed to outdo its more famous "cousin" through the extraordinary service level and standard of care of its staff. When I arrived, a small army greeted my car and I was escorted directly to my room where I checked in and enjoyed a complementary welcome drink. Each morning they printed off pages of a major Canadian newspaper's website--since they knew I was from Canada--and left them in a little bag for me, along with fresh slippers. On my second night, I ordered in room service and the porter could tell I was not feeling well. He came back to check on me and brought me ginger tea. A great many hotels spew rhetoric about treating each guest as a VIP--the Taj New Delhi is the first hotel I have ever stayed in where the service matches the promise. This is a remarkably well-managed hotel that understands that the true margin of excellence lies with its staff.

  • Stayed June 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank sgkca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 29 February 2012

The Taj Mahal Hotel was our first stop on our first trip to India, and we had a wonderful time there. The building is not particularly distinguished looking from the outside, but the inside lobby, restaurants, grounds and rooms are top-notch. But what really made the Taj Mahal stand out is the excellent staff. Across the board, we were greeted by professional, attentive, very friendly staff who remembered us and saw to our every need. We were celebrating a special event, and the in-room service staff, led by Mr. Pradeep Dubey, put together a celebratory treat that we will never forget (thank you Mr. Dubey and your fellow team-mates Himanshu, Anuranjan, Ujjawal, Anil, Devender, Aneesh & Peter). There were so many other kind and professional staffers there, but one of particular note is the gorgeous Shilpa in the reception staff, who greeted us on arrival and saw to our every need to getting situated at the the hotel. Also, two restaurants we tried - their 24-hours lobby restaurant (named Machan, I believe) for breakfast buffet and Varq for a high-end Indian gourmet dinner, were excellent.

Room Tip: get to know and appreciate the staff - they will get to know you. And like all hotels at India, your...
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank vancouver-paradise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
156 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
5 of 5 bubbles Reviewed 28 February 2012

There is no doubt that the Taj Brand reached a height of excellence with this property. The public halls are magnificent, the rooms spacious and inviting and the staff on their toes. This hotel ranks head and shoulders above others in Deli and should be on the top list of discerning travelers. As for food, the breakfast is beyond belief in its comprehensive possibilities and the restaurants personal. Do not be surprised if the chef comes to your table to receive specific comments and suggestions about his product.

Room Tip: Do not be afraid to request upgrade and be sure to joins Leading Hotels
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  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Estrumagu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Taj Mahal Hotel

Property: Taj Mahal Hotel
Address: Number One Mansingh Road, New Delhi 110011, India
Phone Number:
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in New Delhi
#5 Luxury Hotel in New Delhi
#6 Family Hotel in New Delhi
#6 Romantic Hotel in New Delhi
#7 Business Hotel in New Delhi
Price range (per night): ₹ 12,827 - ₹ 26,440
Hotel Class:5 star — Taj Mahal Hotel 5*
Number of rooms: 292
Official Description (provided by the hotel):
The Taj Mahal Hotel is one of the most distinguished addresses in Lutyens’ Delhi, and reflects the heritage of Mughal Delhi. Graceful architecture blends aesthetically with modern facilities. The hotel is a city landmark, centrally located, in close proximity to some key areas of the capital. The 294 rooms and suites are luxuriously appointed with the latest in in-room comforts, and all are “rooms with a view” which adds to the guest experience. ... more   less 
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Also Known As:
Taj Mahal New Delhi
Taj Palace Delhi
Hotel Taj Mahal
The Taj Mahal Hotel
Taj Mahal Hotel India
Taj Palace Hotel Delhi
Taj Palace Hotel New Delhi
Taj Hotels New Delhi
Taj Mahal Hotels

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