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“Xcellent Service & people”

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ITC Maurya, New Delhi
Ranked #14 of 736 Hotels in New Delhi
Reviewed 5 July 2012

The ITC Maurya service is xcellent beyond comparison.Therefore I continue to stay on business for more than 20+ years.Good people & management excel in all aspect of service.Very heplful bell boys, front office.Do know the job of service & food.Bukhara is xcellent food.

Room Tip: Stay in Club ITC
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  • Stayed: June 2012, travelled on business
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1  Thank hari_ramaswami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnandRaoGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this reviewResponded 6 August 2012

Dear Valued Reviewer,

May we, at the outset, thank you for having chosen to stay at the ITC Maurya, a "PLATINUM LEED" rated hotel. We are delighted to learn that your overall experience at our hotel was excellent. Appreciation such as yours will undoubtedly motivate us further and enable ITC Maurya to become a truly World Class hotel.

We look forward to the pleasure of welcoming you back soon.
Yours sincerely,
Anand Rao
General Manager – ITC Maurya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,116 - 2,120 of 2,730 reviews

Reviewed 5 July 2012

Come on. This is a good hotel, but it is not the best I have stayed in. Some of the reviews here only tell one side of the story.

If you stay in the Base Level Rooms, which they call "Executive Club" you get none of the benefits expect by this term. The hotel management really should not use what is a misleading term.

If you are lucky enough to be in the higher quality rooms, then you do get a very good experience, but that comes at a high price. Other hotel such as the Imperial, ot the Taj in the centre of Delhi are better overall value.

The god thing about the hotel is that it is close to the airport, and on a good day you can get to Terminal 3 inside 20 minutes. But then you are much further from the centre then the Taj or Imperial. There is nothing for tourists in the vicinity as the hotel is located in the Diplomatic Compound and next to the military town.

The food is good but you pay as much or even more than London prices.

The gym is reasonable for most users.

Yes a good and comfortable hotel, but not the best in Delhi. I would stay there again if I am only in Delhi for a business meeting, due to its closeness to the airport. But if you are sightseeing this is not the best hotel

Room Tip: The best rooms are those overlooking the pool.
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  • Stayed: July 2012, travelled on business
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Thank Nemo149
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 14 July 2012

Dear Guest,
Thank you for your valuable feedback. The Executive Club Room is a concept designed with care to meet the needs of the discerning business traveler with an elegant combination of comfort and executive workspace. At ITC Maurya, New Delhi, we value our Guests and ensure that not only do they have a warm, comfortable stay at the hotel, but that they also take back great memories.
We do hope you stay with us again and assure you the best of our services at all times.
Yours sincerely,
Anand Rao
General Manager - ITC Maurya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2012

centrally located in new delhi....the itc one rooms are probably the best to stay in this hotel as they are newly done up and the massage chair can keep u relaxed for hours.....
comfortable bedding, clean bathrooms and overall a good experience....
the spa is nice to but the inside hot tub is in a run down condition...very dated.....
i stayed when the ipl was on and the hotel was buzzing with celebrities and cricketers....
bukhara is an excellent dining option...but it is quite hyped by itc, as the restaurant is more or less like peshawari brand...the lunch buffet at the all day dining serves good variety of food....
one place i love about this hotel is the lobby and the artwork in the lobby celling
overall a good experience....from the outside the hotel looks dated but internally the itc one wing is well done up...close to other five star hotels in the area

  • Stayed: May 2012, travelled with friends
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Thank SFarhan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnandRaoGMITCMaurya, General Manager at ITC Maurya, New Delhi, responded to this reviewResponded 6 August 2012

Dear Guest,

Thank you for your discerning feedback. We truly appreciate your valuable observations, comments such as this certainly helps us understand the customer perspective and take corrective measures.

We look forward to the pleasure of welcoming you back soon.
Yours sincerely,
Anand Rao
General Manager - ITC Maurya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2012

I stayed in ITC for the first time for holiday and was really mindblowing experince. The rooms are too spacy well equiped with all rich amenities. Food is very good and delicious. Enjoyed at Dampukt, The best food ever i had. The breakfast was so rich to start a day. The staff was so courteous and helping n coopertaive. The hotel is so clean n service is so goood.... Would love to stay again.

  • Stayed: August 2011, travelled with family
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Thank varunbansal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 14 July 2012

Dear Valued Reviewer,

May we, at the outset, thank you for having chosen to stay at the ITC Maurya, a "PLATINUM LEED" rated hotel. We are delighted to learn that your overall experience at our hotel was excellent. Appreciation such as yours will undoubtedly motivate us further and enable ITC Maurya to become a truly World Class hotel.

We look forward to the pleasure of welcoming you back soon.
Yours sincerely,
Anand Rao
General Manager – ITC Maurya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2012

I felt like entering a big palace when I saw from outside. Staff are well trained and capable of handling any requirement. On time delivery of laundry is great. Good place for business meetings. Had some useful and successful meetings because of its ambience

Room Tip: If you want high end luxury choose this Hotel
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  • Stayed: June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SELVAR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 13 July 2012

Dear Valued Reviewer,

May we, at the outset, thank you for having chosen to stay at the ITC Maurya, a "PLATINUM LEED" rated hotel. We are delighted to learn that your overall experience at our hotel was excellent. Appreciation such as yours will undoubtedly motivate us further and enable ITC Maurya to become a truly World Class Hotel.
We look forward to the pleasure of welcoming you back soon.

Yours sincerely,
Anand Rao
General Manager – ITC Maurya

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ITC Maurya, New Delhi

Address: Sardar Patel Marg, New Delhi 110021, India
Phone Number:
Region: India > National Capital Territory of Delhi > New Delhi > Chanakyapuri/Lutyens' Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in New Delhi
#8 Romantic Hotel in New Delhi
#10 Spa Hotel in New Delhi
#10 Business Hotel in New Delhi
#12 Luxury Hotel in New Delhi
Price Range: ₹ 14,012 - ₹ 26,160 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — ITC Maurya, New Delhi 5*
Number of rooms: 438
Official Description (provided by the hotel):
Nestled in greenery in the heart of Delhi, ITC Maurya - a premier luxury hotel, is acknowledged as the preferred 'Residence for World Leaders and Global Icons' for over 30 years. The 438 room property epitomizes the luxury hotel experience with exemplary service and warm hospitality soaked in Indian traditions. The hotel has established industry benchmarks in safety and security, wide choice of premium rooms and suites, world renowned restaurants, banqueting facilities, spa, wellness and more. ... more   less 
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Also Known As:
Itc Maurya New Delhi Hotel New Delhi
Itc Maurya Hotel New Delhi
New Delhi Itc Maurya
Itc Maurya Delhi
Itc Mourya Delhi

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