The service provided by Trinetra was superb on every level, ensuring that our holiday was everything we hoped for, and more. We found Trinetra via Trip Advisor and they were quick to respond to our initial enquiry, including providing us with contacts for previous customers so we could get a 'reference'; they were exceptionally courteous and helpful from the word go and easily understood (and anticipated) what kind of holiday we were looking for. Having given them some idea of the places we'd like to visit in a 2 week tour (in India and Nepal), Mahendra, Praveen and Rohit put together a comprehensive itinerary, including hotel and activity suggestions.Having negotiated one or two adjustments (they were more than happy to take on board changes we wanted to make, such as going to a Home Stay instead of a hotel in Agra), they arranged our accommodation, transport (including internal flights and train journey) and guides for each step of the journey. They kept us informed at all times, and made it completely stress free. There were absolutely no hitches and we were well looked after without being suffocated. The drivers Trinetra provided were excellent (we've experienced terrible driving on a previous tour with another operator). All the local reps who greeted us on arrival and made sure all arrangements were in order (e.g. making sure we got on the right train - we'd have been pretty nervous about that if left to our own devices) were highly professional. The guides Trinetra arranged for us were excellent. All the Trinetra employees we came into contact with were helpful, professional, trustworthy and absolutely lovely people. We will definitely use Trinetra again when we come back to India in the future.
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