We are fairly experienced travellers and will know the benchmark standard with regard to booking with in-country independent tour operators. Without hesitation we would absolutely recommend Trinetra Tours. From the outset it was evident this was a quality and trustworthy company, as their response times were both impressive and always prompt. Prior to confirming the tour Mahindra made useful suggestions and it was always expressed in a very amusing and engaging way. As it was a 41 day tour from the North, to the Middle and South of India this was a fairly extensive tour exercise but Trinetra were brilliant in getting this right and the end result was a very diverse and varied tour which met all our needs. The hotels booked by Trinetra were to a very high standard and the locations they recommended provided an insight to the life of incredible India. As this was a comprehensive programme a fair bit of travelling was involved and without fail Trinetra overall provided an outstanding service. It was efficient and seamless and we always felt looked after and we were kept well informed. Regularly throughout the tour we met various representatives at different locations and they were all professional and very helpful. This was particularly evident with the representative we met in Jaipur - Mr Sher Singh. The local guides used by Trinetra are excellent and they are informative and effectively communicated their respective areas. The cars used were always to a very high standard and meticulously clean at all times.
The drivers are a very important part of a tour as a considerable time is spent with them and when the guides are not with you it is very much the case that you are very reliant on the driver to make the long journey of interest and overall this was truly achieved but Trinetra did let themselves down in one particular area.
Prior to booking we specifically requested that we were allocated drivers we could communicate with and Trinetra confirmed that
“They would, though not be fluent in spoken English, but, would have adequate communication skills pointing out interesting sights on the way, stopping the car and walking with you through the countryside or bazaars, act as your interpreter with locals etc. They will be the biggest factor for the success of the tour”
We were disappointed that considering we had booked a 41 tour and on one of the longest driving assignments (9 days) they driver allocated to us by Trinetra could not communicate with us in English even at a basic level and this did diminish this part of the tour. However with all the other drivers six in total this request was met in full. Trinetra did apologise and accepted this point but only after the assignment had been completed as we were told there was no alternative until we returned to Delhi.
It would however be disingenuous to focus on that one point as overall we would without hesitation recommend this tour company. They are overall very efficient and it truly emerged that they genuinely care about the customer experience. Would I recommend them 100%. Would I book with Trinetra Tours again 100%..One final point our tour coordinator Jatin was awesome as he provided an outstanding customer service and regularly kept in contact with us wherever we were. A great ambassador for Trinetra and Jatin was more like a friend to us by the end of the tour.
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