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“Great Hotel”
Review of Hotel La Suite

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Hotel La Suite
Ranked #217 of 728 Hotels in New Delhi
Reviewed 25 March 2012

Overall, this is a great hotel - from the inside! The outside is not something that would capture your eye, and the single vehicle driveway entrance kept me wondering if I was entering via the service door.

Staff are friendly as they can be, although some appeared reluctantly obliging to meagre requests (such as maps and directions). Also, the gym is located across the street and is not available at your convenience.

The initial bitter pills aside, the room itself is enormous! Yes, noisy given the proximity to the main road, having that much of space for the price I paid made the room stay very comfortable. Breakfast is not the greatest by way of variety but the clean, comfortable bed was a welcome sight at the end of my daily city trips and tours.

One downside was a daily request to turn on the geyser for hot water (apparently the Hotel is quite eager to trim its electricity bill - I do understand this - but as in most parts of India you need to look beyond some of the minor annoyances to enjoy your stay. Room service was prompt and food was quite tastey. Also, one of the upsides of staying at this hotel is that you are 100m away from the nearest Dehli Metro station. Get a tourist 3-day pass for a pittance and avoid the scourge (or as the locals woudl say "chor") taxi/tuk-tuk drivers. The metro gets you to where you want to be in no time (including the airport!).

Room Tip: Not sure, I was only able to judge from my room.
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  • Stayed: October 2011, travelled solo
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2  Thank Moey9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jasmeet_bajaj, General Manager at Hotel La Suite, responded to this reviewResponded 26 June 2013

Dear Sir ,

Thank you for sharing your experience at our hotel with other travellers. I am glad to read that your stay with us was perfect and I’m looking forward to your next stay with us.

Kind Regards,

Jasmeet Bajaj
GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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224 - 228 of 298 reviews

Reviewed 20 March 2012

This hotel is located next to a very busy roundabout. We ask them to book a taxi for us, they quoted Rs1200 all day for sightseeing. When we went settle the bill they charged us
Rs1800,for extra 2KM and for 1 extra hour which was not mention at the time of booking !!!
We didn't pay the extra because it was not mentioned at the time if booking. BEWARE!!!!
The room was clean & tidy , as was the bathroom. Breakfast was very disappointing, looked like left over food from the night before. We ordered room service for the evening, asked for less chiili in the curry, the takda dhal arrived full of chilli we could not even eat it, it was so hot!!

Room Tip: Do not book this hotel!!!!!!!!!!!!!!
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  • Stayed: February 2012, travelled as a couple
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7  Thank Narinder R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 March 2012

Went to Delhi after 5 years for wedding shopping. Decided to stay at a hotel rather than with family for privacy issues. The cost was $100 per day. Reviews seemed excellent so I decided to book.

Day 1: The rooms we got weren't up to standard of $100 a night. We could tell sheets hadn't been changed as there were obvious creases of someone staying. Towels were in horrible condition -- black and really old. We asked them to reclean our room and bathroom.
Phone did not work, so we had to walk downstairs for everything. WIFI would not reach our room, only in the lobby. FALSE advertisements.

Day 2: we complained about the room. Said we need a new phone. We came back with few of our family members after a long day of tiring shopping, to find the rooms as we had left them. NOTHING was cleaned. Beds unmade, towels on the floor (as we left them so they would pick it up), coffee cups still on the table, the whole 9 yards. It was SO embarrassing to walk in with our family into a dirty room. ALL GUESTS EXPECT THE ROOMS TO BE MADE EVERYDAY. We told them were going out for half hr, please clean our room. The guy at the desk is scared or what I dont know, all he did was shake his head and that was that. We came back STILL the same. of course we did not have a phone either so we had to walk downstairs again at midnight to tell them COME CLEAN OUR ROOM. The guy at the reception desk just stood there mute.. we were just like CMON take some action .. I don't know what is wrong with the staff.

Day 3: Still no new phone. Mind you we were there for only 7 days. They were ready to replace our phone on day 6. I laughed and said don't worry we are checking out tomorrow.

Fast forward to last day: We had made agreements for a special rate. No one communicates with each other. We were getting hit with a rate we did not agree too. LUCKILY, my uncle had written down the rate with the managers hand writing on the note which was the only way we were able to prove it. They have no communication with each other, no computerized systems nothing. BE CAREFUL about that. Then instead of compensating for NO internet, NO phone, NO cleanliness, NO clean towels, we were charged with other fees. All we got was a hand written apology from the main manager for the mistakes. WHAT DO I DO WITH THAT? FRAME IT?

We have stayed at many hotels. Here in the US, one little thing goes wrong, we get a nicer room right away, once we came back to a gift basket. Reasons liek that is what makes you feel comfortable RETURNING to the hotel in the future. After the stupidity I saw at this hotel, the staff powerless to take any actions, or make a move or understand the urgency of making sure the customer gets what they want.. I would never stay here again.

False advertising, rates are not worth the hotel at all. The rooms are ok, but the service and cleanliness of sheets/towels is DISGUSTING.

  • Stayed: February 2012, travelled with family
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5  Thank PayalG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2012

I Stayed 1 night at Hotel La Suite on my way to Agra and surprised with the attention and helpful staffs, free internet, clean room with decent amenities, tasty room service.special thank you to Jasmeet.

  • Stayed: February 2012, travelled solo
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1  Thank karim_sie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 January 2012

Had hopes for this hotel but it didnt quite hit the mark. Standard rooms are disappointing so upgrade to club if possible. Higher up so quieter but expect street noise in any room. Hotel has been decorated and furnished nicely bit negligble maintenance in the interveing years. Food not good. Reception staff good but breakfast staff quite surly. Best thing about this hotel is nearness to the skytrain which was excellent. Great hotel, Jaypeeths, on the other side of the street if you need decent food near the hotel. Expensive stay for what it is.

Room Tip: Upgrade to club rooms, floor 2
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  • Stayed: December 2011, travelled as a couple
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1  Thank LincolnBest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel La Suite

Address: 2 / 14 East Patel Nagar, New Delhi 110008, India
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
#68 Family Hotel in New Delhi
#76 Business Hotel in New Delhi
Price Range: ₹ 3,379 - ₹ 6,239 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel La Suite 3.5*
Number of rooms: 20
Official Description (provided by the hotel):
La Suite - A Boutique offer a wide range of luxury accommodation & premium rooms for corporate, business or vacation visitors. Situated a stone's throw away from heart of the city Connaught Place. ... more   less 
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Also Known As:
Hotel La New Delhi

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