I reserved a room here in September 2011, which was confirmed by email by a Mr Baweja and re-confirmed the day before my arrival in India.
When i reached the hotel, i found my reservation was no where to be found. They then sent me to the sister hotel Cottage Crown Plaza which had no free rooms either.
Without any kind of explanation, I was then sent to the most grubby hotel i stayed in during my entire stay in India, allbeit for the same price. It was past midnight and I was so tired, i took the room, but found myself another hotel the next day.
I have rated my experience as poor as opposed to terrible, as i never actually managed to stay at the guest house.
This review is a warning of overbooking, and poor customer service here.
Mr Baweja, what happened to my reservation ?
I suspect the staff here are relying on publicity generated by their listing in the lonely planet .... i shall be writing to the LP as well..
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