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“Nothing except Rooms is good.”

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The Muse Sarovar Portico, Nehru Place
Ranked #95 of 713 Hotels in New Delhi
Mumbai
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Nothing except Rooms is good.”
Reviewed 8 November 2011

I stayed at the Sarovar Muse - New Delhi for a couple of nights in December, 2010. My experience was terrible. Rooms are undoubtedly good, comforting but the reception isn't all that great, looks very ordinary, especially after day sets. When I was about to check out at 5 am, encountered a fault in the bill and asked these guys to rectify. Instead of apologizing, they held my luggage and didn't budge from their decision. I was running late to catch a flight, hence didn't have the time to fight over the discrepancy but these guys at the reception weren't courteous at all. I had a tough time that early morning. Won't recommend anyone (especially single women traveler) going for this property. I also remember, it was quite cold when I had checked into the room and the AC temperature was not optimum, despite several calls to the reception, they still didn't make it apt to sleep. It was freezing.

  • Stayed December 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Anjali K K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
musegm, General Manager at The Muse Sarovar Portico, Nehru Place, responded to this review, 23 November 2011
Dear Mam,

We thank you for taking out your valuable time for the feedback. I on behalf of my team apologize for the inconvenience caused to you during your stay and specially during the check out.

We acknowledge the same and have improved our service specially at the reception. The front office team has been on a rigorous training ever since.

The Muse Sarovar Portico team look forward to welcome you back on your next visit to Delhi. I would be available on my handset at all times for any assistance that you may require.

Warm Regards

Ranjan Kumar Das
General Manager
Phone: +919910047683
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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279 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (60)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Toronto, Canada
Level Contributor
72 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 19 October 2011

Business Trip
Background: Client booked this place for us. Stayed for 5 nights.

Stayed at the Sarovar Group of Hotels for the first time and was very pleased with the experience. It was a positive experience.

Plus: Conveniently located on the main road at Chirag Delhi. Rooms are spacious with good quality toiletries. Food is generally of good quality especially the a la carte menu. The breakfast spread is not large but covers all the basic elements. Wi-fi is available on a chargeable basis with convenient buckets such as 1 hour usage, 4 hour usage and 8 hour usage. We could however access the lobby wi-fi for free. However, am not sure whether it is intentionally free or otherwise. Surprise is the chocolates as part of the turn-down service in the rooms.

Minus: Laundry service is very good and therefore also expensive. Also, the access from the car park is not very conducive for people who want to wheel in their luggage or who are confined to wheel-chairs. There is a ramp but is hidden away that most people do not notice it upfront.

The minus are very limited and can ignored considering the overall positive aspects.

The Muse was a surprise find for me. I shall look out for other Sarovar properties in other places as well.

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bazked
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Siliguri, India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 March 2011

I went To this hotel with my fiancée last year, and my experience was horrible. This hotel is not at all for family purpose, kinda business-purpose hotel. The hotel is situated out of the main town. The staffs were a bit extra helpful(thats a bit weired). The service boy was constantly looking at my fiancée, and the desk boy even sent a friend request to her in orkut.
Breakfast was not upto the mark. Food is expensive and they always forced us to take their hotel taxi which was really expensive.
I will never go to that hotel ever again....i also will not recommended anyone one to go that weired hotel( keep away especially women)

  • Stayed July 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Shayaan_Feer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
musegm, General Manager at The Muse Sarovar Portico, Nehru Place, responded to this review, 21 June 2011
Dear Sir,

I sincerely apologize to have not being able to meet up to your expectations.

We have taken your feedback very strongly and i am sure you will find a marked change in your next visit to the hotel.

However i would request you to treat this as an isolated event and not the usual practice of the hotel.

We look forward to having you again with us.

Warm Regards

Ranjan Kumar Das
General Manager
The Muse Sarovar Portico
New Delhi
+919910047683
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Romania
Level Contributor
59 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 5 February 2011

The appearance of the hotel is quite nice, but the staff in the Reception is not always helpful.
I had a very bad experience with another hotel in New Delhi before moving here. I've specifically asked for a warm room, but when I arrived to the hotel, they gave me a fridge room. I was with an Indian colleague that can confirm my saying as she was also shocked to discover that they didn't prepare the room before my coming. Btw, I was in New Delhi during the coldest 2 nights in the last 42 years... I've asked for changing the room, even to a smaller one, but to be warm inside. The reception guys refused us twice, until I've also discovered that the toilet was falling on me... This hotel has big ambitions, but if the owner doesn't change some of the Receptionists, he will suffer soon. The cleaning service was also not the best, at least for 2 days, but in the last day they made me a nice surprise and it seems that my problems were finally reported to the manager. However, I'm not going to recommend this hotel, as again I suffered for not being enough warm in the room (although they also brought a heater) and I didn't like the services in restaurant for breakfast. the fact that my towel was not changed although I left it on the floor, etc. Just a simple thought...maybe they should hire women for housekeeping...I've only seen men in this role...

  • Stayed January 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CrisabRomania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
musegm, General Manager at The Muse Sarovar Portico, Nehru Place, responded to this review, 21 June 2011
Dear Mam,

I sincerely apologize to have not being able to meet up to your expectations.

We have taken your feedback very strongly and i am sure you will find a marked change in your next visit to the hotel.

However i would request you to treat this as an isolated event and not the usual practice of the hotel.

Thanking you and assuring you of our best services at all times.

Warm Regards

Ranjan Kumar Das
General Manager
The Muse Sarovar Portico
New Delhi
+919910047683
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
hisar
Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 5 January 2011

very convenient location . a comfortable hotel built on a small plot . staff was friendly . breakfast (the only service we availed) was enjoyable . intrnet service needs to improve and that holds good for most of the hotels as they tend to over- over charge for this (basic) service .

  • Stayed December 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank koolsanjay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Muse Sarovar Portico, Nehru Place

Property: The Muse Sarovar Portico, Nehru Place
Address: A-1, Chirag Enclave,Nehru Place | Near Nehru place Metro Station, New Delhi 110048, India
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#65 Family Hotel in New Delhi
Price range (per night): ₹ 5,514 - ₹ 10,186
Hotel Class:3.5 star — The Muse Sarovar Portico, Nehru Place 3.5*
Number of rooms: 42
Official Description (provided by the hotel):
The Muse Sarovar Portico is strategically located in South Delhi. The hotel offers a boutique experience to the busy traveller in bustling Nehru Place, renowned as Asia's largest IT market hub. The hotel combines style and elegance with comfort within its contemporary interiors. Conveniences for both the business and leisure traveller have been taken care of in the hotel.The hotel is located approx 12 kms from the Airport and Railway Station and also enjoys close proximity to the commercial and industrial areas like Okhla and Jasola and upmarket shopping centers like Greater Kailash,South Extension and Lajpat Nagar. AIIMS,Escorts and Apollo Hospitals are around 20 min from the hotel,Nehru Place & Kalka JI Metro Station is 1 km from the hotel. ... more   less 
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Also Known As:
Muse Hotel New Delhi

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