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All reviews the river a la carte restaurant sri lanka lovely hotel main restaurant superior room swimming pool buffet style fruit bats half board our honeymoon dinner buffet lovely pool public areas hotel is situated stayed longer two nights
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Reviewed 7 October 2018

This is slightly oldish, but the sitting area overlooking the pool and river is a beautiful area, so are the bean bags overlooking the river. We walked in the lawns next to the river also, on the morning of check out and loved it. The breakfast and dinner buffet is fairly elaborate and you can try out some dishes on a wine base through separate tables by shelling out few more currencies.We got rooms which were sort of in the basement and had a musty feel to it. But otherwise, it was a nice experience.

  • Stayed: June 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank _shivaditya_banerjee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charith G, Assistant Manager - Operations at Cinnamon Citadel Kandy, responded to this reviewResponded 8 October 2018

Dear Guest,

Thank you for taking the time to share your comments on TripAdvisor following your recent stay with us.

We are happy to note that you were happy with the overall experience. We have taken note of your concern and would be looked into.
Once again we thank you for staying with us and we look forward to your next visit.

Wish you a pleasant day.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2018 via mobile

We only spent a night here but the room was high quality, the restaurant fantastic and the staff very attentive. The hotel has great views over the valley and river.

We would definitely recommend staying here.

Stayed: October 2018, travelled as a couple
Thank Dread13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charith G, Assistant Manager - Operations at Cinnamon Citadel Kandy, responded to this reviewResponded 7 October 2018

Dear Guest,

We do appreciate you for taking time & sharing your experiences here on Trip advisor based on your recent visit.

We are extremely happy to have read your review of the hotel. We are delighted to know that you have completely enjoyed your stay. Whilst thanking you for sharing your positive feedback we eagerly look forward to having you with us again.

Wish you a pleasant day.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2018 via mobile

The hotel is located a little bit outside of Kandy, in a quiet area. From the spacious and comfortable room we had a nice view on the river. Swimming in the big pool in the evening and ordering cake pops or french fries with chocolate topping was one of the highlights for the children. The staff was very friendly and helpful. We all enjoyed the excellent food served in the restaurant.

Stayed: October 2018, travelled with family
Thank pedu2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charith G, Assistant Manager - Operations at Cinnamon Citadel Kandy, responded to this reviewResponded 7 October 2018

Dear Guest,

We would like to thank you for writing an encouraging review regarding your recent stay at Cinnamon Citadel, Kandy. We are glad that you had an enjoyable experience at Cinnamon Citadel and indulged in the facilities on offer in totality. We appreciate the sentiments expressed and we do hope that you will continue to patronize us. It would be a pleasure to welcome you again soon.

Wish you a pleasant day.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2018 via mobile

Kandy was the first stop on our tour of the cultural triangle. We stayed at the Citadel for two nights. Check in was brisk we were given cold drinks and towels to freshen up in arrival. We were escorted to our room.

Room was spacious, dark wood furniture. Tv with limited English speaking channels. we were given a complimentary plate of fruits in our room together with two bottles of water daily. We had superior room with balcony. Usual toiletries range of provided. WiFi was free and not bad signal strength for up to 3 devices only. Laptop friendly safe in wardrobe together with iron, ironing board, bathrobe and slippers. Kettle, Tea and coffee facilities are provided in room. Note that creamer supplied for tea not fresh milk. There is also a Well stocked mini bar at extra cost. Air-con whilst a little noisy perfect for us menopausal sisters. Bottle opener on wall in bathroom was a tad strange! For visitors from you can use the same three pin plugs for electrical items. There was also European plug socket. Suggest bringing adapter as there was only one of each socket free.

Breakfast was included in our package. The hotel served typical hot and cold breakfast fare ranging from sausage,eggs, bacon, pastries, juices, fresh fruit, cereals, including the not so usual ie selection of Sri Lankan curries and local dishes. we did try room service, which was good. NO complaints. Overall food was good standard. I would recommend the hotel for stop over.

Stayed: September 2018, travelled as a couple
Thank DellG231
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charith G, Assistant Manager - Operations at Cinnamon Citadel Kandy, responded to this reviewResponded 7 October 2018

Dear Guest,

Thank you very much for staying with us and for taking the time to share your experience on TripAdvisor.

I truly appreciate you taking your time to write us this review. We are happy to know that you were satisfied with your overall stay with us

On behalf of the entire team, we thank you for your kind patronage and we look forward to have the opportunity of welcoming you back in the near future.

Wish you a pleasant day

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Reviewed 27 September 2018

Very Nice riverside modern property with spacious and clean rooms. hotel location awesome, staff is very very friendly and cooperative, all 4 star facilities available. value for money.One of the best place in sri lanka for relaxed stay.

Room Tip: rooms with pool view on upper floors are the best.
  • Stayed: July 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank ARUNDOGRA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charith G, Assistant Manager - Operations at Cinnamon Citadel Kandy, responded to this reviewResponded 28 September 2018

Dear Guest,

Thank you for taking the time to highlight your experience at our hotel and moreover for choosing to stay with us.

It's nice to read that you were pleased with your over-all experience and happy with service provided by our caring staff and the facilities. We strive to make sure that every guest leaves the Hotel with good memories to take home and I am delighted to learn that our team was able to leave a positive impression on you.

We look forward to the pleasure of welcoming you back to the resort sometime in the near future.

Wish you a pleasant day

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