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All reviews the river sri lanka presidential suite beautiful hotel beautiful pool mini bar rooms are large breakfast buffet is colonial style visiting kandy stayed here for two nights tuk tuk poolside bats driver temple
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Reviewed 19 July 2017 via mobile

We stayed there for one night only but our stay was worth. The place is beautifully made. The food was great, the service of great. Wi-fi speed was good. There was live music even on a week day. Had a cultural programme for the guests which was also great. They have a big pool.

Stayed: July 2017, travelled with family
1  Thank Happiness369843
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney A, Manager at Mahaweli Reach Hotel, responded to this reviewResponded 20 July 2017

Dear Guest,

Ayubowan!

Greetings from Mahaweli Reach!

We are indeed very happy to note that you enjoyed your stay with us. We truly appreciate the kind sentiments regarding our product and services.

We will continue to strive and improve our product and services in order to ensure an even better experience in the future.

We look forward to welcoming you once again at the Mahaweli Reach!

Thank you,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2017

This hotel is located well and the rooms are spacious. But they are old fashioned in decor. The baggage staff caused long delays while bringing the luggage up to my room and while checking out too. Breakfast buffet was wide in selection but taste was about average.

Stayed: July 2017, travelled with family
Review collected in partnership with this hotel
1  Thank travelingtoddlers321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney A, Manager at Mahaweli Reach Hotel, responded to this reviewResponded 22 July 2017

Dear Guest,

Ayubowan!

Greetings from Mahaweli Reach!

We sincerely appreciate you taking time to provide your feedback on your stay at our hotel. While we are glad that you were happy with the ambience of the hotel, we regret that some of our associates have not provided you with the high standards of service expected of them and which we strive to maintain across our property. Your comments regarding the response times, certain aspects of the buffet, and other issues referred by you are noted. We will certainly be taking steps to address these issues mentioned by you, and as we are planning a few new developments , we hope your next visit will be a pleasant one.
Thank you,

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Reviewed 16 July 2017 via mobile

Stayed at Mahaweli for a night during our visit to Kandy and it was a pleasant stay. The rooms are spacious and comfortable. The hotel offers some great views and services.
The food is great however the room service is slow.

Stayed: July 2017, travelled with family
1  Thank Urooj K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney A, Manager at Mahaweli Reach Hotel, responded to this reviewResponded 22 July 2017

Dear Guest,

Ayubowan!

Greetings from Mahaweli Reach!

We are truly glad that you enjoyed the idyllic setting of our hotel and also to note that the facilities, and culinary offerings made your experience at our hotel more enjoyable.
We will continue to strive and improve our product and services in order to ensure an even better experience in the future.
We look forward to welcoming you at the Mahaweli Reach once again,

Thank you,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2017

This is my second time at Mahaweli Reach, but the first time for my family. We arrived here at 9 o'clock to a warm welcome, and were swiftly checked in. The room was the most wonderful one, spacious, Clean and comfortable, the beds huge and done exactly the way we had asked for it, though we had booked it far in advance, we did not expect the details to be complied with to the T. We were introduced to the dinner immediately by one of the staff members, with an even more beautiful smile and a never tiring service. Also we had a problem with the ac of one of the rooms which was immediately rectified. The breakfast was the best ever had in Kandy. This hotel has a wonderful ambiance and an even better staff that forms the core to being successful today. A big shout out to Demanti who made our stay memorable and unimaginably comfortable. Thank you Mahaveli Reach for such marvelous hospitality and we are sure to return to this place once again !

Room Tip: River facing rooms are the best
  • Stayed: July 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank veronica f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney A, Manager at Mahaweli Reach Hotel, responded to this reviewResponded 22 July 2017

Dear Guest,

Ayubowan!

Greetings from Mahaweli Reach!

It was indeed a pleasure to have had you with us again and your family too. We take this opportunity to express our sincere appreciation of your loyal patronage.

We are truly happy that you enjoyed the overall ambience of the Hotel, its amenities, facilities, culinary offerings and services as we are constantly striving to provide our guests with a memorable experience. We are indeed very pleased that we have been able to live up to your expectations and that everyone of our team assisted you in taking away great memories of your visit.

Thank you

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Reviewed 13 July 2017 via mobile

Bedroom was damp including bedding, my 4 yr old ended up with a fever on day 2. Demanded a room change but was the same. Would have been a 1 if it not had been for the good good and professional restaurant staff.

Stayed: July 2017, travelled with family
1  Thank Ryzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney A, Manager at Mahaweli Reach Hotel, responded to this reviewResponded 14 July 2017

Dear Guest,

Ayubowan!

Greetings from Mahaweli Reach!

We sincerely appreciate you taking time to provide your feedback on your stay at our property. Whilst we are truly glad that our Restaurant staff has made your stay at our hotel very pleasant, we regret that certain aspects of your stay did not meet your expectations.

The observations mentioned by you are noted and corrective action will be taken as we constantly strive to maintain the highest standards and give each of our customers a courteous and efficient service.

We once again apologize for the inconvenience caused to you,

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