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All reviews the river sri lanka presidential suite beautiful hotel large pool mini bar breakfast buffet is great pool rooms are spacious colonial style visiting kandy stayed here for two nights tuk tuk poolside bats driver temple
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Reviewed 27 June 2016

I recently booked rooms at the Mahaweli Reach through tripadvisor. When I tried to cancel the actual reservation, however I was told that it is handled by a third party vendor that they do not have any contact with. Which I find ridiculous, because they are doing business with them. The third party vendor; called Senit technologies is unreachable, left many voicemails, emails, wrote on their facebook page. Still waiting for a response. I was planning to stay here but not anymore.

Stayed: June 2016, travelled with family
Thank gayatri y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney A, Manager at Mahaweli Reach Hotel, responded to this reviewResponded 26 July 2016



Dear Madam,
We regret any inconvenience experienced by you when you attempted to cancel the reservation made through bookings.lk. at our hotel.
However as informed to you, since the reservation was made online through bookings.lk the hotel is unable to cancel the reservation as any cancellation has to also be made online through the same website. As you had indicated a difficulty in doing so the hotel provided the contact details to assist you. There is a link available on the booking voucher which allows for direct cancellation and cancellations should be notified to bookings.lk  via email on help@bookings.lk.
We have informed bookings.lk of the complaint made by you and hope that you will be able to resolve this issue directly with them.
Should you wish to make a reservation directly with the hotel, we would be happy to assist you.

Thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2016

Excellent place close to the river with very gentle people serving you. Very large and beautiful rooms with all facilities. Food was delicious and all staff ready to assist. A very nice destination for relaxing and exploring all around.

  • Stayed: June 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Petros A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney A, Manager at Mahaweli Reach Hotel, responded to this reviewResponded 28 June 2016

Ayubowan !
Warm Greetings from Mahaweli Reach!

We thank you sincerely for taking the time to provide your feedback.

We are glad that you enjoyed the location, service & food. We greatly appreciate your kind commendation.

We will be delighted to have you as our guest at the Mahaweli Reach once again!

Thank you

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2016

I have not been to many hotels in Kandy. Probably the second overnight stay in Kandy. We chose this place this time since we had a wedding at the same place and thought of staying overnight.

Actually it is a nice hotel. It will give you all the luxuries required. I was impressed mainly with the room facilities and the service (especially in the restaurant). It is overlooking the Mahaweli river and has a good view. However most of the rooms are not having this view and it is a bit of a disappointment. The pool was quite huge and there is a kids pool as well.

The food was good and the restaurant staff were very helpful. Overall we had a comfortable stay.

Room Tip: Pls ask for a river view if possible
  • Stayed: June 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Crishantha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney A, Manager at Mahaweli Reach Hotel, responded to this reviewResponded 23 June 2016

Ayubowan !

Warm greetings from Mahaweli Reach!

We thank you sincerely for taking the time to provide your feedback.

We greatly appreciate your recommendation of the amenities and service provided at our hotel and are glad that you enjoyed your stay.

We will be delighted to welcome you once again at the Mahaweli Reach!

Thank you

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2016

Superb hotel which I have ever visited surrounded by a beautiful location in ancient kandy city... This should be the best place in second capital of Sri Lanka among the all other hotels without any doubt.. Fabulous service, food & room facilities the place where I need to highly recommend...

  • Stayed: May 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank NishanthaA4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney A, Manager at Mahaweli Reach Hotel, responded to this reviewResponded 21 June 2016

Ayubowan !

We sincerely appreciate the time taken to share your comments.

We thank you for your kind endorsement of our product and services and are glad that you had a memorable stay at Mahaweli Reach.

We will be delighted to have you as our guest once again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2016

A beautiful resort with cottages on the Mahaveli riverfront. The rooms are spacious, well appointed with a minibar, tea/coffee maker. Most rooms overlook the river, and its a calming experience to see the boats. The restaurant is huge and well serviced. the menu offers local delicacies like Appam, Puttu, Hoppers. The breakfast menu is extensive and lunch and dinner menus have set Sri Lankan Food samplers. The pool is huge and well lit. There are chaise-loungers around the pool with jackfruit trees bearing fruit for company. The staff will be happy to explain local cultures and advise you on places to see and shop

Room Tip: Riverfront rooms are beautiful
  • Stayed: October 2015, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Rakhi I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rodney A, Manager at Mahaweli Reach Hotel, responded to this reviewResponded 14 June 2016

Warm Greetings from Mahaweli Reach !

Thank you for you for taking time to share your wonderful comments, which mean a lot to us.

We are glad that you enjoyed the relaxing scenic beauty & the food. It is a pleasure to note that our product & services met your expectations. It was a truly a pleasure to serve you.

We will be delighted to have you with us for a longer stay & look forward to welcoming you to Mahaweli Reach again!

Thank you

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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