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₹5,427
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Traveller rating
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All reviews hotel restaurant the hotel staff stayed here for one night buffet dinner lovely hotel comfortable stay kandy city monkeys balcony sri hillside
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Reviewed 11 April 2018 via mobile

Perched up on the hill above Kandy town this hotel has some pretty views but that’s about it. Arrival drink was nice. This place is dated and seemed to be frequented by locals. Because of the odd positioning of the lift which doesn’t go to every floor, we had to tackle steep stairs whilst lugging our luggage. Room was big, beds comfortable, bathroom small and smelt like urine. The WiFi was awful (with 2 teenagers this was a catastrophe!) Tv was good had a movie channel. Warnings about monkeys pinching things were on the balcony doors but we didn’t see any. Buffet breakfast was okay, recommend trying the curd and trickle, silky soft like creme brûlée. We had to check out at 4am they suggested a wake up call....needless to say thank goodness we set our alarms, as it didn’t happen. They did make us breakfast boxes for the train journey we were going on & they were great. If you don’t want to take tuk tuks up & down the hill for everything, stay in town.

Date of stay: April 2018
Trip type: Travelled with family
Thank 448MichelleC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manager_OakRayHotels, Front Office Manager at Oak Ray Serene Garden Hotel, responded to this reviewResponded 12 April 2018

Dear Guest,

Ayubowan…!

Greetings from Oak Ray Hotels…!

We are truly happy that every one of our team assisted you in taking away great memories of your visit and thank you for taking the time to express your comments, which is appreciated very much.
We will continue to strive and improve our product and services in order to ensure an even better experience in the future.

We look forward to welcoming you once again at Oak Ray Serene Garden on your next visit.

Thank you,
Manager – Front Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2018

TV not functioning, electrical problem and ROACHES in the room : sign of dirtiness ! The best way to avoid having these bugs is most probably to keep your rooms clean mister manager. You are a lier ! You said TV is repaired, and when I returned to the room, it wasn't ! You said : i understand you have encountered an electrical frizzling problem from the appliance, sorry for the inconvenience and a gentle tap on my shoulder : you are not sincere, mocking me and not taking the problem seriously for obvious security reasons ! The problem was still existing when I entered the room (burnt smell and plug crackling). You said : I am sorry if you have had a jumped roach in your face, that must be an individual one : this is a lie as there was a colony under the furnitures ! BE CAREFUL mister manager, bad comments on your hotel travel much faster than positive ones (if there are any !). The only positive comment is the food on your buffet (Ladies fingers were promised by the executive chef and they were present : at least one person in this hotel is not lying !)

Date of stay: March 2018
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
2  Thank webhotelier
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manager_OakRayHotels, Manager at Oak Ray Serene Garden Hotel, responded to this reviewResponded 2 April 2018

Dear Guest,

Ayubowan!

Greetings from Oak Ray Hotels!
We sincerely appreciate you taking time to provide your feedback on your stay at our property & we regret that certain aspects of your stay did not meet your expectations.

The observations mentioned by you are noted and corrective action will be taken as we constantly strive to maintain the highest standards and give each of our customers a courteous and efficient service.

We once again apologize for the inconvenience caused to you,

Manager - Oak Ray Serene Garden Hotel

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Reviewed 31 March 2018 via mobile

A Great location with good views..Clean rooms with friendly and helpful staff.Close to the City centre ( 400 rupees by Tuk Tuk). A buffet breakfast is included catering for western and Sri Lankan tastes.

Date of stay: March 2018
Trip type: Travelled solo
1  Thank Cassy D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manager_OakRayHotels, Front Office Manager at Oak Ray Serene Garden Hotel, responded to this reviewResponded 2 April 2018

Dear Guest,

Ayubowan!

Greetings from Oak Ray Hotels…!
We wish to express our deepest gratitude to you for the kind sentiments expressed by you. We are truly happy that you enjoyed the overall ambience of the hotel, its culinary offerings, other facilities and service proffered.

It gives us great pleasure to note that you had a relaxing break with us.

We look forward to welcoming you once again at Oak Ray Serene Garden Hotel…!

Thank you
Front office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2018

This is a nice hotel...very clean, excellent service, good restaurant and very friendly staff. The food provided at the restaurant was very good both for vegetarians as well as non. This is an ideal stay for a night before continuing onward on tour.

Date of stay: February 2018
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Halbchen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manager_OakRayHotels, Front Office Manager at Oak Ray Serene Garden Hotel, responded to this reviewResponded 9 March 2018

Ayubowan!

Greetings from Oak Ray Hotels…!
We wish to express our deepest gratitude to you for the kind sentiments expressed by you. We are truly happy that you enjoyed the overall ambience of the hotel, its culinary offerings, other facilities and service proffered.

It gives us great pleasure to note that you had a relaxing break with us.

We look forward to welcoming you once again at Oak Ray Serene Garden Hotel…!

Thank you
Front office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2018

Kandy is a nice place and this hotel is situated in a nice location. However, when we were checking in, they gave a scare that they didnt have the booking. However, it was quickly sorted out. It is a nice hotel with good breakfast and comfortable rooms. We were instructed by the hotel staff to not open the door to the balcony cos of monkey menace. We didnt experience the menace though. The room was opening up to a scenic view.

Staff is nice and responsive.

Date of stay: January 2018
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
Thank ujayant
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manager_OakRayHotels, Front Office Manager at Oak Ray Serene Garden Hotel, responded to this reviewResponded 24 January 2018

Dear Guest,

Ayubowan!

Greetings from Oak Ray Hotels!

It was indeed a pleasure to have had you with us.

We take this opportunity to express our sincere appreciation of your loyal patronage, and look forward to welcoming you at Oak Ray serene Garden Hotel at during your next visit too.

Thank you
Manager_OakRay Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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