We were supposed to stay at sunils for a couple of days but as we got there we were told our room wasn't ready, although we had a reservation. We were given a dirty room for staff and we had to wait for nine hours for our room to be available. Managers were sending junior staff to talk to us every time we tried to complain. When we finally got our room it was no different to what was offered at the beginning, same road view, no balcony or terrace and of course dirty bathroom. Other guests stayed at better room, but the staff explained he hotel was totally fool. We still cannot understand how it could be full once the reservation was made early in advance. All furniture and decorations remained same since the 80s and so did the service. We got no refund and had to stay at a different hotel for our own money.
- Official Description (provided by the hotel):
- Situated in the delightful, sun kissed, palm fringed golden beaches of Hikkaduwa. Located on the Beach, Sunil's Beach Hotel offers you miles and miles of uninterrupted beach frontage probably the best Beach in the South West Coast. We offer you 60 delicately appointed spacious double rooms, overlooking the sea. Air-Conditioned and Non-Air-conditioned Rooms. En-suite bathrooms equipped with shower and toilet. Running Hot & Cold water. Courteous 12-Hour Room Service. Laundry Service. And much more!! ... more less