This hotel looks very nice and has a lot of potential, but this is NOT A FAMILY hotel as they claim. Good things first: rooms are very spacious, food is very good. Bad things:
- Kids are allowed to use a swimming pool only from 10-15h. Who wants to go to the swimming pool with kids and to go out after that in the winter time.
- Kids are not allowed to use Jacuzzi
- Playroom has been rented out for some external birthday celebration from 15-19h. So we paid for the service that we couldn't use. So no swimming pool and no playroom have been available in the same time
- Cartoons on all the time in the playground. We couldn't even agree with the girl working there to switch them off even when our child was the only one there.
We will definitely not come back until they change their rules. For the same price you would get much better service with no crazy restrictions in many other hotels (e.g. Olimp Zlatibor).All the families that were in a hotel shared the same opinion.
I hope that management will take this feedback seriously, improve the service and make this hotel a real family friendly hotel.More
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