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Reviewed 26 June 2018

I have stayed in Zepter Hotel for seven days and it was such a pleasure. Hotel is located in the very centre of Vrnjacka banja, at the Promenade. The room was on the opposite side of Promenada, with sight to the hill and a lot of trees and it was so quiet, relaxing and good for sleeping. Food in hotel is very good and tasty, there is a buffet with a variety of different meals. Staff is nice and polite. In the price are included swimming pool, massage, gym and sauna. Unfortunately, jacuzi did not work.

Room tip: Room on the opposite side of Promenada are quieter.
Date of stay: June 2018
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Slavica743
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 19 June 2018

This is an old hotel in the phase of renovation, but still have that "old fashion style". Good service, good food and plenty of space for great business meetings or congresses. Excellent location will enable you to discover more of Vrnjacka banja. Excellent and extremely clean swimming pool. Plenty of things are under renovation, but hotel is becoming more and more popular and worth of staying.

Room tip: Choose the rooms in the new (renovated) part, looking to the park
Date of stay: June 2018
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank Abbaris
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Branimir M, Direktor prodaje at Zepter Hotel, responded to this reviewResponded 20 June 2018

Dear Abbaris,

We would like to thank you for taking the time to leave your comment regarding your staying at Zepter Hotel Vrnjačka Banja.
We are glad to read that you had nice and pleasent staying at our hotel, that you are staisfied with our service, excellent food and magnificient location. Also, conference capacities are one of the best in Serbia with Zepter Congress hall setted up for 1200 guests in thetre style. Summer terrace on the Promenade is excellent place for havingmorning coffee and enjoying your staying at Vrnjačka Banja.
Looking forward to welcome you again in the near future.
Best regards.
Zepter Hotel Vrnjačka Banja

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2018

This massive old regime style hotel, has pros and cons. Situated in the very centre, adjacent to a park, it has a fine location. Staff is friendly and very helpful, but only a couple of them speaks English. The rooms are not really well maintained. Taking a shower in a standard room takes some precaution as the whole place can readily be flooded as the shower curtains are too short. We had to change a room as the aircon was out of order. Room telephone did not work. Breakfast buffet, in a giant, spooky hall, starting at 6.30 hs, time and again only had a full meal after 7.10 hs, black tea not available, hot tea water coming at last. So a bit sloppy. Management should have an eye on it, I suggest. Dinner buffet abundant but of so so quality. No safe, no fridge in the room. But the free wifi is excellent as is the TV. Swimming pool available. So, not bad, but surely not excellent. But the staff we met was OK and very helpful time and again, I would like to stress.

Room tip: inspect your room first before taking it
Date of stay: May 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank n_wiedenhof
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Branimir M, Direktor prodaje at Zepter Hotel, responded to this reviewResponded 20 June 2018

Dear n_wiedenhof,

We would like to thank you for taking the time to leave your comment regarding your staying at Zepter Hotel Vrnjačka Banja.
Every comment is very important for us in order to make improvement in our service, in our doing management of Zepter Hotel. Company has invested a lot of money in refurbishing hotel, a lot of things have been done, some things will be finished in the next period. Also, hotel service are increasing and day by day we are doing our best in order to exceed our guest expectations and to make guests stay pleasent.
For any further information we are at your disposal.

Best regards.
Zepter Hotel Vrnjačka Banja

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2018 via mobile

“Renovated” hotel still had old guests sitting around. You’ve heard right - cockroaches.
I could easily write an average review even though my room wasn’t ready when expected (I waited one hour so they can clean up room), but the thung that brought me to this are uncalled guests. I found one on the nightstand, casually roaming around while I was trying to sleep, another one on the mirror and third one in the bathroom.
Enough is enough

Date of stay: May 2018
Trip type: Travelled on business
Thank Miona321
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Branimir M, Direktor prodaje at Zepter Hotel, responded to this reviewResponded 20 June 2018

Dear Miona321,

We would like to thank you for taking the time to leave your comment regarding your staying at Zepter Hotel Vrnjačka Banja.
Every comment is very important for us in order to make improvement in our service, in our doing management of Zepter Hotel. Company has invested a lot of money in refurbishing hotel, a lot of things have been done, some things will be finished in the next period. Also, hotel services are increasing and day by day we are doing our best in order to exceed our guest expectations and to make guests stay pleasent.
For any further information we are at your disposal.

Best regards.
Zepter Hotel Vrnjačka Banja

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2018 via mobile

I can freely say this is worse visit at one hotel i ever been. Room we got was not fully equipped. We did not had bath suits or even slippers basic things at hotels even with less category. Stuff was verry unprofessional. With explanation that still did not get rate. Weather it is old famous hotel in Vrnjacka Banja i was expectrd they to keep at least level before privatisation if not better and improved version. Anyway i am not recomending it to future guests. For sure me and my family will not be visitors for next time

Date of stay: April 2018
Trip type: Travelled with family
1  Thank Korana S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Branimir M, Direktor prodaje at Zepter Hotel, responded to this reviewResponded 20 June 2018

Dear Korana S,

We would like to thank you for taking the time to leave your comment regarding your staying at Zepter Hotel Vrnjačka Banja.
Every comment is very important for us in order to make improvement in our service, in our doing management of Zepter Hotel. Company has invested a lot of money in refurbishing hotel, a lot of things have been done, some things will be finished in the next period. Also, hotel service are increasing and day by day we are doing our best in order to exceed our guest expectations and to make guests stay pleasent.
For any further information we are at your disposal.

Best regards.
Zepter Hotel Vrnjačka Banja

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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