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Teebanj
Virginia

The BEST Internationally Standard Hotel in Lagos!

5.0 of 5 bubblesReviewed 25 Jul 2021via mobile
I was visiting the country and booked 4 nights to stay at the Marriott Ikeja Hotel and one of the days within the stay was my birthday. Overall positive experience.

I'll start with the only concern i had which was at check-in. There was a slight confusion about final payment method which wasn't made so clear on the Marriott App at the time of booking however, we were able to have that sorted. The front office team approached the issue with solutions.

Great stuff-

Ambience: Beautiful, beautiful!!! As someone who is well travelled and has stayed in top of the line hotels, the Marriott Ikeja hotel can easily stand side-by-side or even better than Marriotts in the United States and UAE. Architecture had a modern/contemporary feel and everywhere around the hotel area(in and out) is clean and well taken care of.

Service and hospitality: Special shout-out to the front office team. I call the the A-team. From David to Elizabeth to Udeme, to Ridwan, to Tunde and the rest of the team i say a big THANK YOU for being mindful and ensuring your guests truly enjoy the Marriott hospitality which is, Excellence!
Thank you so much for the birthday wine and cake.

Housekeeping was great and everyone went above and beyond what was assigned. Towels were always replaced and fridge stocked with bottle water always.

Food: My booking included breakfast and 3 of the 4 nights i made it down to the Koriko & Co restaurant for the breakfast buffet. Delicious i must say. The breakfast menu is a fine variety of local and continental dishes. Covid protocols are duly observed for the buffett serving. The buffett staff are courteous and attend to guests so kindly. I particularly remember one of the wait staffs at the restaurant named "Olabisi". I watched Olabisi provide professional and courteous service so passionately.
I also got to enjoy the outdoor grill close to the pool side.

The hotel worked well for my stay. The hotel also provides ground transportation at a decent cost which was helpful when i needed to go to the local bank.

I had an amazing time in Lagos, Nigeria mostly because of the high level of hospitality i enjoyed from Marriott Ikeja staff.

I hope the hotel's leadership and management continues to invest and grow their current staff in order to keep up their moral and excellent service level of hospitality i experienced.

I highly recommend a stay or visit at the Marriott Ikeja hotel if you are visiting the country or just need a staycation as a local resident.

I'll definitely plan a stay when next i am in the country.
Date of stay: July 2021
Trip type: Travelled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rudi Janse van Rensburg, General Manager at Lagos Marriott Hotel Ikeja, responded to this review
Responded 25 Jul 2021
Dear Teebanj

On behalf of the entire hotel team, we want to thank you for sharing your experiences with us during your recent stay at the Lagos Marriott Hotel Ikeja.

We understand that your time is valuable and therefore it is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.

Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences.

Sincerely,

Rudi
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (76)
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Reviewed 23 July 2021 via mobile

I decided to try out the restaurant buffet for breakfast lunch and dinner and this is what I noticed . The staff in the restaurant need to be trained about Cutlery, Every time I've eaten at the restaurant I've had to ask them to put appropriate Cutlery in place to scoop food or pick dessert. On one occasion the lady there said I should use the same spoon for one dessert in another. I had to educate her.
If you cannot get Cutlery right ,I shiver to think of what might happen if I stay . As a bonvoy member I hope they handle thier hiccups because they are in my city .The spread was ok not wow worthy but good enough, The decor shows enough flash but that's not enough for someone like me and my demands are simple enough. Fix it please.

Room tip: It's a good place on the mainland for guests avoid if you are particular though.
Date of stay: July 2021
Trip type: Travelled solo
Thank babyrock246
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rudi Janse van Rensburg, General Manager at Lagos Marriott Hotel Ikeja, responded to this reviewResponded 25 July 2021

Dear babyrock246,

We recognize your time is valuable and appreciate the feedback you have provided.

Maintaining a clean atmosphere within our restaurants and common areas and ensuring that our team behaves in a professional manner is always a key priority, especially during these unprecedented times.

On behalf of the entire team at the Lagos Marriott Hotel Ikeja, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations.

Sincerely,

Rudi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2021 via mobile

Stayed her for 5 days and really enjoyed my stay. It’s a new hotel so everything was clean and worked as expected. Glad to get standard Marriott hotel experience in Lagos.

Checkin was smooth and fast. The room was clean and spacious, bathroom was nice, bed and pillows were very comfortable, I slept particularly well, Modern decor all around the hotel.

The wifi was really strong which worked perfect for working from the hotel.

The food was just ok, they sometimes ran out of stock of some items, but I’m sure it will get better as they figure it out. Also lots of beautiful restaurants within walking distance.

The staff was nice, some seemed new but that’s ok. I was allowed both early check in and a late check out with no hassle. Joy and Bola were particularly nice to me.

It’s a new hotel and they are still figuring out some things, which is understandable. But the core part of a hotel stay was excellent, particularly if you compare to any other major hotel in Lagos. This is perhaps best hotel in Lagos.

Date of stay: June 2021
Trip type: Travelled solo
2  Thank DamYoung
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rudi Janse van Rensburg, General Manager at Lagos Marriott Hotel Ikeja, responded to this reviewResponded 28 June 2021

Dear DamYoung

On behalf of the entire hotel team, we want to thank you for sharing your experiences with us during your recent stay at the Lagos Marriott Hotel Ikeja.

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.

Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences.

Sincerely,

Rudi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2021

Koriko and co restaurant
The milkshake was really nice and I will like to come back for more. It was made to perfection by Tony
Pls visit . Very lovely and serene ambience. Food was great too but pls more milkshakes

Date of stay: June 2021
Trip type: Travelled as a couple
Thank favouro242
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rudi Janse van Rensburg, General Manager at Lagos Marriott Hotel Ikeja, responded to this reviewResponded 13 June 2021

Dear favouro242

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Lagos Marriott Hotel Ikeja.

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.

Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.

Sincerely,

Rudi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2021

The hotel just opened recently. Very busy though. There is many hardware and software issues still to fix. The hotel was definitely not ready to open. Obviously the pre-opening period was not used properly for many reasons. The Happy Hour at the executive lounge is a joke...the timing for the breakfast, Happy Hour , opening hours for the restaurants are bad. The service is below standard. Standard room is tiny. No real incentives for titanium members. The pool area is nice though. The lobby is a bestock. The location is ok, but not perfect. The gym is small, but good equipment. By far too expensive for this service. New hotel, but a long way to go for proper international Marriott standard.

Date of stay: May 2021
    • Value
    • Location
    • Service
2  Thank bernhardb15
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rudi Janse van Rensburg, General Manager at Lagos Marriott Hotel Ikeja, responded to this reviewResponded 10 June 2021

Dear bernhardb15,

Thank you for choosing to stay at the Lagos Marriott Hotel Ikeja and providing your honest feedback on the Guest Satisfaction Survey.

Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent similar issues from occurring in the future.

Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times.

Sincerely,

Rudi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2024 via mobile
Google Translation

Date of stay: August 2024
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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