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johnnyemman
Dammam, Saudi Arabia

Best Customer Service in Nigeria

5.0 of 5 bubblesReviewed 24 Jul 2021
Will return back anytime am in lagos
The customer service and friendliness of the staff made me enjoyed my shoe th stay. The rooms were very clean. The whole hotel environment was luxury. I have value for my money.
Date of stay: July 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Curio – A Collection by Hilton
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Legend Hotel Lagos Airport, Marketing at Legend Hotel Lagos Airport, Curio Collection by Hilton, responded to this review
Responded 9 Aug 2021
Dear johnnyemman,

Thank you for taking the time to leave us a generous and detailed 5 star review.
We are very delighted you had an enjoyable stay with us and found our customer service to be satisfactory.
Your feedback is well appreciated and very important to us.
We look forward to having you back with us soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (181)
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All reviews private jet international airport various countries close to the airport slept soundly hotel with excellent service early flight hotel makes top notch in room dining i highly recommend this hotel excellent stay a breath of fresh air mouth watering next morning bed was very comfortable rooms are big
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Reviewed 14 July 2021 via mobile

A sea of calm in an otherwise hectic ocean. Very modern and contemporary hotel. I haven't stayed but came for a meeting. Staff are very professional and efficient. Naomi in 'de Bull' was really good. Informed and friendly. Prices very good and food so far looks great. If you're waiting for a flight and want to relax there are very few options near the airport. I recommend this place

Date of stay: July 2021
Trip type: Travelled solo
Thank Surreyfamily1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Legend Hotel Lagos Airport, Marketing at Legend Hotel Lagos Airport, Curio Collection by Hilton, responded to this reviewResponded 16 July 2021

Dear Surreyfamily1,

Thank you for taking the time to leave us a generous and thoughtful 5 star review.
We are very pleased you had an enjoyable stay with us and we'd be sure to pass along your kind words to Naomi.
Your feedback is well appreciated and very important to us.
We look forward to having you back at the hotel soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2021 via mobile

LOCATION
The hotel is five minutes from the airport
A taxi costs 10,000 naira (£20) even though it’s a five minute drive, you could even walk to check in if you are travelling light.

It’s convenient for check-in, arrivals/departures especially considering Lagos traffic which can take up to five hours on a bad day.

It has a private immigration check in for private jet flights.

The hotel is a couple of years old so everything is in top shape.
The decor is as expected of a Hilton and tasteful.

On arrival your baggage is screened and standard precautions are taken as expected during this Covid period.
Expect to be scanned before entry (as in airport style) but quick and efficient service!

CHECK IN
Check in was uneventful there was no queue the staff were lovely pleasant and engaged me in the normal banter.
I was welcomed back as a diamond member and given
a very generous welcome pack -it had two bottles of water, some snacks and kilishi which is a northern delicacy.
I felt very pampered.

THE ROOM
The room was an upgrade.
I found the room in peccable condition, well ordered tasteful and spotlessly clean. There was an array of tea and the bed was comfortable.
The bathroom was modern, although I felt the shower could have been bigger.
The cream on the icing was the molten Brown products in the bathroom which I found to be delightful! (A first for me)

FOOD AND SERVICE
I ordered two club sandwiches and Suya as a snack.
The Club Sandwich was the best I have tasted since I can remember,I just couldn’t fault it and the Suya was great as well.
So full marks for room service.
ie both the service and the food!

Lobby and surroundings
The Lobby was lovely.
Spacious, airy and welcoming
Due to covid the hotel guests were few.

Sleep quality
As in all my Hilton trips - excluding Istanbul airport hotel, I slept like a baby.

BREAKFAST
Great breakfast don’t miss it!
Nice welcome to breakfast cocktail which I enjoyed.
I must complain about the service not the food.

The food was great with a mix of local dishes and European, however it is not self-serve so you have to queue!!!
There was only one person serving and each customer took about five minutes so if you are number six you are standing in line for 30 minutes!!!
I left the line and settled for things I could take myself.
I realise it’s COVID season but perhaps a service where orders are taken at the table might be better or two people serving during peak hours.
This is why I have not given five stars

After a late check out I was sad to bid the hotel goodbye it was a nice short pleasant overnighter, one I intend to repeat on every trip there in future.

Date of stay: April 2021
Trip type: Travelled with family
2  Thank TheFussyDentist
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Legend Hotel Lagos Airport, Marketing at Legend Hotel Lagos Airport, Curio Collection by Hilton, responded to this reviewResponded 28 April 2021

Dear TheFussyDentist,

Thank you so much for this generous review.
Your feedback is very important to us, we intend to improve on the speed of our service , so that we can get that 5 star on your next visit!
We look forward to welcoming you back to hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2021 via mobile

Excellent experience, Charles at front-desk was amazingly professional and friendly, great rooms, excellent internet, very safe, need more variety on in-room-dining, best option if looking for a hotel near the airport

Date of stay: March 2021
Trip type: Travelled on business
Thank Folio222
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Legend Hotel Lagos Airport, Marketing at Legend Hotel Lagos Airport, Curio Collection by Hilton, responded to this reviewResponded 28 April 2021

Dear Folio222,
Thank you for taking time to leave us a nice rating, your feedback is very important to us. We are happy to hear you had a pleasant stay with us. We will be sure to pass along this thoughtful message to Charles.
We look forward to welcoming you back to hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2021 via mobile

Although having stayed such a short time, hotel is nicely furnished, and clean. Seems brand new, one advantage is to be closed to the airport. You don t need to be in the middle of Lagos. Breakfast is also nice. Staff is helpful and in comparison to other people working in other hotel, has a smiling face. Wi-fi is average.

Date of stay: February 2021
Trip type: Travelled on business
Thank Edenknight
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jerry Musei, Guest Services / Front Office at Legend Hotel Lagos Airport, Curio Collection by Hilton, responded to this reviewResponded 4 March 2021

Dear Edenknight

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, glad to hear that you were happy with our breakfast team. We look forward to welcoming you back to our hotel in the not too distant future.
Yours Sincerely,

Jerry M.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2021

I've stayed at this hotel about 3 times now. The quality of the rooms and service are CONSISTENTLY EXCELLENT! The staff's their best asset. Its proximity to the airport is fantastic if you're traveling. You can literally walk to the airport terminal from the hotel. The food from the restaurant is consistently excellent - whether you're in the mood for a local delicacy or you just want a burger! I cannot recommend this hotel highly enough. If like me you've experienced this hotel and are concerned you might not be able to book a room in the future because it'll be fully booked (because it actually will), lay your fears to rest. The hotel is expanding and adding more rooms! As Curio collection Hilton hotel, this hotel does not disappoint. Need a hotel? Go to Legend!

Date of stay: January 2021
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank dejosh1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jerry Musei, Guest Services / Front Office at Legend Hotel Lagos Airport, Curio Collection by Hilton, responded to this reviewResponded 24 January 2021

Dear Dejosh1,

Thank you for taking the time to share your experience with us, your feedback is very important to us.

We are delighted to here that you were fully satisfied with our friendly services, and also find our location very

convenient for you.

We look forward to welcoming you back to our hotel in the near future.

Best regards,

Jerry Musei,

Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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