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Berjaya Tioman Resort - Malaysia
Ranked #6 of 20 Hotels in Pulau Tioman
Reviewed 6 November 2017 via mobile

checkin around 11am 3rd nov. . request extra bed during checkin.. but housekeeping send around 7pm (after 3 times call reception)... room phone also problem.. i call general line so many time but nobody answer.. like a 'ghost resort'... phone prob report on 8am orning 4nd nov. . when i finish my corral trip at 3.30pm, my room phone still not fixed by maintenance..and i call again use restaurant phone..recp said will send asap..but waiting until 7pm nobody come to check..I was very disappointed with the management of this resort

Stayed: November 2017, travelled with family
Thank Mohd K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSonny, General Manager at Berjaya Tioman Resort - Malaysia, responded to this reviewResponded 10 November 2017

Dear Mohd K,
Thank you for sharing your experience following your recent stay. My sincerest apologies for the lack of services you received, I will certainly share these with the departments for further reviews and actions. Once again, thank you for the review and sorry for the inconveniences caused.
Thank you.
Sincerely,
Sonny G
General Manager
Berjaya Tioman Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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12 - 16 of 1,620 reviews

Reviewed 27 October 2017

We had an amazing time there , this property is quite big , our stay was just infront of sea , lovely crustal clear blue water , they offer wide range of activity , snorkeling , diving ,etc, we couldn't have asked more , beautiful pace, lovely people , amazing staff , awesome pool , great breakfast . Oh I wish I could go back in time !!

Room Tip: Just go for it , with family or solo you will love it
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  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Shraddh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSonny, General Manager at Berjaya Tioman Resort - Malaysia, responded to this reviewResponded 28 October 2017

Dear Shraddh,
Thank you for sharing your experience following your recent stay. I really appreciate the comments about the activities, staff, pool and breakfast, I will certainly share these with the team for further encouragement and improvement of services. Overall, I am glad that you had enjoyed your stay here, thank you for the great review and we hope to welcome you back in a not too distant future.
Thank you.
Sincerely,
Sonny G
General Manager
Berjaya Tioman Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2017

NO PLAN TO DO SAME MISTAKE AGAIN. BE CAREFULL IF YOU BOOK ROOM IN BERJAYA.
It is ridiculous after spending so much of money has got so many bed bugs. My family planned to stay at Berjaya at Tioman for 2 days between 21-23 Oct.
After reaching home in Singapore on 23 Oct, realize my son and I have got lots of bed bugs bites.
I am very much disappointed, not expecting Berjaya to ignore cleanliness.
AirCon in the rooms were not cooling at all, when we called reception the person who came to assist said, aircon needs to be changed, he just topped up the gas and went away.
In Langkawi, we had wonderful experience at Berjaya therefore we opted for Berjaya in Tioman.

Stayed: October 2017, travelled with family
3  Thank Sharad M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSonny, General Manager at Berjaya Tioman Resort - Malaysia, responded to this reviewResponded 14 November 2017

Dear Sharad M,
Thank you for sharing your experience following your recent stay. Would appreciate if you may contact us directly to furnish us the details of your booking, as we are very concerned about your claim of bed bugs and would like to get our pest control contractors to investigate this matter. Our housekeeping team work hard to ensure the cleanliness of our rooms are maintained, moreover, as our beds are made of coconut fiber, we are confident that the chances of having bed bugs are very slim, which this lead us to suspect the bites might be caused by sand flies from the public beach. My sincerest apologies for the room defect and the lack of service delivered by the maintenance staff, I will certainly share these with the departments for further reviews and actions. Once again, thank you for the review and sorry for any inconveniences caused.
Thank you.
Sincerely,
Sonny G
General Manager
Berjaya Tioman Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2017 via mobile

One of the better resort in tioman. Food is good. People are friendly. Gorgeous view. Waters is very clean & blue. When snorkelling & was rewarded with beautiful scenery of corals & fish. Seen a shark at renggis destination.

Very very poor signal of wifi. Extremely slow connection. Nothing much the resort or island can offer except snorkel or diving. Bathroom could be cleaner.

A short weekend getaway should be sufficient if not place can get a lil boring after that.

Stayed: October 2017, travelled with friends
Thank Pei Wen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSonny, General Manager at Berjaya Tioman Resort - Malaysia, responded to this reviewResponded 28 October 2017

Dear Pei Wen L,
Thank you for sharing your experience following your recent stay. I really appreciate the comments about the food, staff friendliness and snorkeling, I will certainly share these with the team for further encouragement and improvement of services. My sincerest apologies for the wifi and washroom cleanliness, I will certainly share these with the departments for further reviews and actions, and wifi is indeed a challenge on the island subject to the weather change. By the way, we do offer other varieties of activities ranging from jungle trekking, discover golf for beginner to kayak. Overall, I am glad that you had enjoyed your stay here, thank you for the great review and we hope to welcome you back in a not too distant future.
Thank you.
Sincerely,
Sonny G
General Manager
Berjaya Tioman Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2017 via mobile

The island is beautiful, nobody could or should argue that. For the price paid the resort was spot on. I agree with many others on the tired rooms but it wasn't too big a thing for us. We enjoyed a spectacular half day snorkelling trip at a very reasonable price, loved the lunch food and the buffet style dinner. The resort is staffed by hundreds but still just feels a bit unloved around the edges. I would go again and would recommend to friends as well. It isn't a top hotels of the world kind of place but certainly is a top place to go to relax and have fun. I suppose it depends on budget and time as to what you go for. Tioman is worth a visit definitely, for the price here you can't go too far wrong.

Stayed: October 2017, travelled with family
Thank richardandkids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMSonny, General Manager at Berjaya Tioman Resort - Malaysia, responded to this reviewResponded 28 October 2017

Dear richardandkids,
Thank you for sharing your experience following your recent stay. I really appreciate the comments about the lunch and dinner, I will certainly share these with the team for further encouragement and improvement of services. We have just recently completed few stages of refurbishment project and shall continue the next stage this November, but such project consumes time and more stages to cover the entire resort. Overall, I am glad that you had a relaxing and fun stay here, thank you for the great review and we hope to welcome you back in a not too distant future.
Thank you.
Sincerely,
Sonny G
General Manager
Berjaya Tioman Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Berjaya Tioman Resort - Malaysia

Address: Pulau Tioman 86807, Malaysia
Region: Malaysia > Pahang > Rompin District > Pulau Tioman
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#3 Top resorts Hotel in Pulau Tioman
#5 On the Beach Hotel in Pulau Tioman
Price Range: ₹ 4,499 - ₹ 7,198 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Berjaya Tioman Resort - Malaysia 4*
Number of rooms: 268
Official Description (provided by the hotel):
Tioman is an island befitting the stars. Whether you seek relaxation or adrenaline, we’ve got you covered. With miles of secluded palm-fringed beaches, clear turquoise waters, abundant marine life, misty mountains and lush greenery, savour each moment as you indulge in one of the world’s most beautiful islands where ‘Bali Hai’ was filmed in the Hollywood classic ‘South Pacific’, in addition to the recent Hong Kong TV Series ‘The Ultimate Goal’. ... more   less 
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Also Known As:
Berjaya Tioman Resort - Malaysia Hotel Pulau Tioman
Berjaya Tioman Beach Resort
Berjaya Tioman Beach Hotel
Tioman Hotel

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