We needed a couples break someplace close to Singapore for a few days and Tioman was an easy choice.
Our hotels were narrowed down to Japamala, Baggus and Berjaya. Japamala was a bit too expensive, Baggus was booked so Berjaya it was.
We flew down from Changi - pleasant flight. Reached the hotel (the pickup was fast) and checked in. Our package was the 'Sweet Honeymoon' one so that included a few things like breakfast, one dinner and some activities.
Our room was (initially) a Superior. One thing that was strange was they gave us a twin bed instead of a double. This is odd considering it is a 'honeymoon package'. The girl at reception said they were full for the first night but we could 'try' and change the room tomorrow or get a double bed in. We tried joining the beds but they would not align as they had mattresses of different thicknesses. Nevertheless, after reading the horror stories of bad rooms, all in all the superior room was not bad. Simple but clean. The bathroom was a bit grotty (old) but clean.
The next day they arranged a viewing of a Delux chalet which was right near the beach and we decided to upgrade immediately. Its 100Rmb more per night. But the room was a major difference from the superior one. Bigger, cleaner, more modern and the bed was very comfortable. You also get a tub here (never used it though) instead of a shower.
The only gripe we had was when moving rooms. We packed our bags and left them in the room -walked to the main lobby (its a bit of a walk) and waited as we were told a buggy/drop will be arranged to move our things from the old room to the new. We waited and waited - buggies came and filled up and left but we could not get on. Finally when we went and asked the guy at the drop counter if it would ever be our turn he was a bit brisk and said to "wait longer". When reminded that we had been waitig for over 30 minutes - he said "but you only just told me". That he got so defensive was unnecessary. We gave them both our keys and asked them to move the bags themselves. We would not wait any longer. Fortunately they agreed.
The restaurant (Sri Nelayan) had some amazing food, however one lunch was not a great experience as the staff forgot about our order or misunderstood it - we were not served food for over an hour! we almost walked out. This was at 3.30 and we were back from a morning of snorkelling and starving. There were only four other tables being served and yet when we asked why the food was late - we were told its "a busy time". Not acceptable. But apart from that the restaurant staff though seeming a wee bit inexperienced were friendly and hospitable.
The beach is fantastic! The snorkeling amazing. We never used the pool - didn't have to with such an amazing ocean right outside. Besides it was usually full of happy noisy kids so we chose to stay away.
The restaurants right outside the gate are nice but try and go there early for dinner - once we went to Delima at around 8.30pm and got our food served at 10.30! they have a huge crowd after 8.
The spa experience (included in our package) was nice.
The resort should also reserve a separate section of the beach for smokers. Not only is it disgusting to have smoke blowing in your face when you lounge on the beach (how many times can you change your seat to avoid that? ) but it's the one pollutant you keep finding on an otherwise pristine beach....cigarette stubs all over the sand.
And the staff really should pay attention to the package details when they offer it. We were told we'll have a fruit basket in our room on arrival - never came, in either room. We didn't bother to ask because we thought it was trivial but since it was part of our package as stated by them - they should've honoured it.
Also we were given a dinner voucher for a steamboat/Seafood BBQ dinner to be used during our stay. The reception girl marked out dates on each meal voucher - marking this one as our last night. When we turned up for dinner, they said there is no BBQ dinner and it was scheduled for the next night. Of course we were leaving the next morning so we would not be able to use that. Again, it should've been mentioned if BBQ dinners do not happen daily - thats fine - we could've gone a day earlier or whenever - but to neglect telling us that it will not be available after you yourself mark the dates is simply poor management.
Overall - the stay was pleasant. we will probably go back. Just hope someone from management reads this and makes the few necessary changes in what was a very nice experience.
- Official Description (provided by the hotel):
- Tioman is an island befitting the stars. Whether you seek relaxation or adrenaline, we’ve got you covered. With miles of secluded palm-fringed beaches, clear turquoise waters, abundant marine life, misty mountains and lush greenery, savour each moment as you indulge in one of the world’s most beautiful islands where ‘Bali Hai’ was filmed in the Hollywood classic ‘South Pacific’, in addition to the recent Hong Kong TV Series ‘The Ultimate Goal’. ... more less
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- Also Known As:
- Berjaya Tioman Resort - Malaysia Hotel Pulau Tioman
- Berjaya Tioman Beach Resort
- Berjaya Tioman Beach Hotel
- Tioman Hotel