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Reviewed 31 October 2018

Kilaguni Serena Lodge was the first place we stayed during our two week safari. We all agreed that if we came back, we would return here. The Lodge is lovely, quaint, kind of storybook feel to it. The rooms are very nice, but the ceiling fan could be bigger -- ours wasn't too effective. Overlooking the water hole is amazing -- we watched elephants come up below our balcony, as well as some antelope who all slept by the water hole one night. Watching the wildlife is simply incredible! The restaurant is very nice, the staff are all lovely. The pool was nice too, it could use a bit of updating but that's a minor thing. All in all, highly recommend Kilaguni!

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Pamela H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
SerenaHotels, Assistant Lodge Manager at Kilaguni Serena Safari Lodge, responded to this reviewResponded 1 November 2018

Dear Pamela. Receive warm greetings from Kilaguni Serena Safari Lodge.

Thank you very much for taking the time to review and share your wonderful experience about your last stay with us, we are very pleased to hear that it was a pleasant one.

I am also very delighted to hear your compliment of our lovely lodge with very nice rooms, restaurant, swimming pool and a wonderful view of our watering hole regularly visited by all kinds of animals. I have also noted that our staffs made you feel at home and I am certain that they enjoyed catering to your needs as much as you enjoyed your stay. I will be sure to let them all know how much of an impact they made on your experience.
Thank you once again for promising to return and we look forward to welcoming you back soon.

Best regards,

Simon Muhoro.

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Reviewed 29 October 2018

The lodge was one of the highlights of our 11 day safari when it came to the lodges and its location. It has the most amazing lounge/dining area. Well designed, spaciously laid out and and eye for detail. The space overlooks the adjacent watering hole that is softly lit in the hours of darkness. A wide array of animals can be viewed and in considerable numbers too: elephants, giraffes, zebras and water buffalo.The evening viewings were amazing and the baby elephants the star turn as the frollicked in the water. At night the sounds from outside the room remind your where you are and seeing a herd of elephants just yards from our balcony

The rooms were spacious and with views of the watering hole and Mount Kilimanjaro. The food was nicely presented and delicious. The staff were friendly and helpful. Nothing seemed too much trouble. The pool area could do with a little TLC but provided a cooling dip before the afternoon game drive. Incredible place this.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank thepostie2010
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
SerenaHotels, Assistant Lodge Manager at Kilaguni Serena Safari Lodge, responded to this reviewResponded 30 October 2018

Dear Guest.
Thank you very much for choosing the Kilaguni Serena Safari Lodge as your preferred place of residence during your recent visit to Kenya and for taking the time to write such a thorough rave review of our property and service.
We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. I appreciate your compliment of our spacious rooms with a great view of watering hole regularly visited by all animals, our nicely presented and delicious food and friendly staff. Management will be sure to share your encouraging feedback with the entire team.
Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service.
Regards

Simon Muhoro.

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Reviewed 21 October 2018 via mobile

My family and I stayed here as part of a safari vacation through Classic Escapes. Oh, this was actually August 2017 that we travelled. This hotel has a watering hole on the property. It is incredible to watch the different animals that visit. Different animals come during different parts of the day. You could easily spend the day and night just sitting on their veranda watching them. Guinea fowls, impala, hartebeest, zebra, giraffe, warthogs, water buffalo, elephants — all visit the watering hole. Magnificent! And you are right there. No binoculars needed, except if you want particular details — helpful with viewing the birds better. The staff are very friendly and helpful. One in our group had a birthday and they sang the Kenyan birthday song ! And when one in our group got sick, they had a nurse practitioner on site available. I highly recommend this and the other Serena hotels.

Date of stay: August 2018
Trip type: Travelled with family
Thank AdventurersRCSN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
SerenaHotels, Assistant Lodge Manager. at Kilaguni Serena Safari Lodge, responded to this reviewResponded 22 October 2018

Dear Guest. Receive warm greetings from Kilaguni Serena Safari Lodge and thank you for taking time to give us your feedback. We also appreciate your choice to stay with us August last year.
Thank you for your compliment of our unique watering hole visited by all animals. We are also happy to see your comment about our very friendly and helpful staff. We have cultivated this as our value to always ensure we meet our guests needs. It was a privilege to share your birthday celebration. We wish you very well as the Swahili song was implying.
We will be glad to welcome you back to Serena Kilaguni in the near future.Thank you for been our ambassador out there.

Best regards,

Simon Muhoro.

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Reviewed 14 October 2018 via mobile

Visited this for the second time and it didn't disappoint. Comfortable room overlooking the water hole. Elephants zebras ostrich and many more animals and birds all around us. Our safari guide Stephen, and driver was very good, could brush up on his bird knowledge. The big white birds in the aerodrome were egrets, not ibis, but he was very helpful and friendly with very good English.

Date of stay: September 2018
Trip type: Travelled as a couple
Thank 667jackyw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
SerenaHotels, Assistant Lodge Manager at Kilaguni Serena Safari Lodge, responded to this reviewResponded 14 October 2018

Dear Jacky. Warm greetings from Kilaguni Serena Safari Lodge. Thank you so much for giving us your feedback about your recent stay.
It was great to host you again to Serena Kilaguni, and I am happy to hear that we met your expectations. I have noted that you enjoyed our comfortable rooms overlooking the waterhole. We are proud that Stephen and other staff you encountered made your stay a memorable one. I will pass your wonderful recommendation to him.
We are looking forward to welcoming you back again in the near future.

Best wishes

Simon Muhoro.

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Reviewed 12 October 2018

From the moment Geoffrey collected us from Mtito Andei train station in our safari vehicle we had the best time. The lodge is great, very well designed. The bar/restaurant overlooks the watering hole which is lit up at night and the numbers of elephants, giraffes, zebras and other animals we viewed there was amazing before even going our on our 3 safari drives. Our interconnecting rooms were spacious and luxurious with views of the watering hole (and Mount Kilimanjaro when clear). The night when I heard noises outside our room about 11.00 pm and saw a group of elephants just metres from our terrace was really special. The food was delicious and the staff were lovely and so kind with our 18 month old granddaughter. The pool was an added bonus for cooling down in the afternoon. Thank you Kilaguni and Geoffrey.

Date of stay: October 2018
Trip type: Travelled with family
Thank Tessa132
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
SerenaHotels, Assistant Lodge Manager at Kilaguni Serena Safari Lodge, responded to this reviewResponded 13 October 2018

Dear our esteemed Guest. Receive warm greetings from Kilaguni Serena Safari Lodge and thank you for your recent stay with us.
We are happy to see your feedback complimenting our Lodge as great and well designed. I have also noted that our waterhole which is richly visited by all animals and the view of Mt. Kilimanjaro were a great comfort for you. We are happy to note that Geoffrey and other staff you encountered made your holiday a memorable one.
We will be excited to host you again in the near future and get another privilege to serve you.

Best regards,

Simon Muhoro.

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