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Reddy1960
Jubilee Hills/Banjara Hills, India

Best resort in Ninh Binh

5.0 of 5 bubblesReviewed 31 May 2019via mobile
We stayed for one night in this resort
It is a beautiful resort with all the sight seeing places like Van long Nature Reserve,Tamcoc boat ride and Bai Dinh Pagoda at a stone’s throw.
The rooms are very spacious with well done interiors.Each room has a back yard with beautiful garden.
The breakfast spread was very good
Food ordered at the restaurant is very tasty
I regret for not staying for more days
I advise people to stay in this resort which is just 90 km away from Hanoi and visit all the important places
Date of stay: October 2018
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EmeraldaNB, Room Division Manager at Emeralda Resort Ninh Binh, responded to this review
Responded 4 Jun 2019
Dear Valued Guest,

Thank you for your recent stay with us at Emeralda Resort - Ninh Binh. It was truly a pleasure to serve you and we consider our guests as family.

I hope we achieved our goal in making your stay memorable by providing outstanding services.

We love to hear your feedback and use it to review and improve our services everyday.

We sincerely hope you enjoyed your stay and warm welcome you back to Emeralda as regular guest. We are waiting to serve you again with everything what you need and want as like your second home.

Looking forward to welcome you again.

Respectfully,
The Management
Emeralda Resort - Ninh Binh
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,340)
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Reviewed 28 May 2019 via mobile

This hotel is truly a must-go-to!!
We are so happy that we decided to book this resort for two nights.
Front desk manager very friendly and hospitable during check in, we truly felt at home!

Really spacious room and amazing shower and big bad tub.
Breakfast buffet very very very extensive, from pancakes, French toast, poached eggs, pho’s, dim sum, salad bar, fresh cheese to a pastry table.. amazing!
We had lunch and dinner at the restaurant and it was really good.
The only strange thing was that we had dinner in the restaurant two nights in a row ( the hotel is half an hour drive outside the center) and that the second night we received different service, as in the first night we did not receive refreshing towels prior to the meal and no bread and butter.
Second night we received refreshing towels, bread baskets with butter to start with.
Also the first and second night my friend had a tuna steak (since it was so good!) and day one she ordered 1 portion of French fries as a side order. She received around 10 fries on the same plate as her tuna, second night we ordered 2 portions of fries and suddenly received two super large bowls... you could very clearly see that someone else was in the kitchen the second night.
Pomelo salad during lunch was amazing as well!

Pool really nice! Just around 3pm we left since there came, what looked like a bus for of teenage school children who kept running and screaming around the pool area. Not very relaxing.

We had a tour to Tam Coc which we booked via the hotel, which was reaaally amazing!
Big big compliments, would recommend to everyone.

Date of stay: May 2019
2  Thank robinbL9309SB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EmeraldaNB, Room Division Manager at Emeralda Resort Ninh Binh, responded to this reviewResponded 31 May 2019

Dear Valued Guest,

Thank you for your recent stay with us at Emeralda Resort, we consider our guests as family.

We loved to hear your feedback and thank you so much from our deepest hearts.

We know that you have many other options when choosing where to stay in Ninh Binh. But you had chosen our resort to enjoy your stay in Ninh Binh. Thank you so much indeed for choosing our resort.

We sincerely hope you enjoyed your stay and warm welcome you back to Emeralda in your next visit to Ninh Binh.

So sorry for the inconvenience concern with pool using during the period of crowded day. We apologize you for this inconvenience issue. Please kindly accept our apologies.

Once again, warm welcome you back to Emeralda and looking forward to serve you again in near future.

Thanks & Best Regards,
The Management
Emeralda Ninh Binh.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2019

We were a little apprehensive prior to our arrival as booking the hotel had been a bit of a rocky journey. The pictures looked amazing but our experience with service had not been at par with international standards. At a later stage however things improved as a senior member of staff got involved and inspired confidence.

From the moment we arrived we were blown away by the excellent service and personal attention provided to us. The room was lovely as was the property but the thing that will ensure our return to this property and to Vietnam was the amazing hospitality and service provided by the staff. If we had one person to thank for this truly wonderful and memorable stay, it would be Einda who ensured that every aspect of our stay was beautifully curated and all our needs and whims were catered to with upmost care. She is clearly one of the most passionate hoteliers we have have met and her passion shines through in every aspect of guest relations we encountered. She is a little superstar wow-ing guests with what this amazing country has to offer as well as inspiring and guiding junior staff to ensure service is at world-class standards.

She went over and above what was expected and had us wishing we had booked a longer stay. 3 days rolled by so quickly and we do sincerely wish that we could have stayed for another couple of days.

The F&B team was also amazing. They catered for our vegan dietary needs and ensured that the quality and variety of vegan options were both delicious and plentiful.

The property is lovely and we recommend a stay of at least three days.

Date of stay: April 2019
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank mash470
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EmeraldaNB, Room Division Manager at Emeralda Resort Ninh Binh, responded to this reviewResponded 12 May 2019

Dear Valued Guest,

Thank you indeed for review on TripAdvisor and thanks heartily for your recent stay at Emeralda Ninh Binh. It was truly a pleasure to serve you.

We are happy that you enjoyed your stay with us and I had shared your all comments to the management and staff members. We thank you to you from our deepest heart and send you our very best wishes.

We would love to see you as our regular guest and warm welcome you back to Emeralda Ninh Binh. We are sure we will serve you with everything what you needs and want as like your second home.

Please kindly let us know for any assistance for your next visit to Ninh Binh.

Again, thank you so much indeed for choosing our resort for your stay in Ninh Binh and wishing you all the best and success.

Thanks & Best Regards,

The Management,
Emeralda Resort - Ninh Binh
Vietnam.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2019 via mobile

This is a big, but good resort hotel with the room in bungalows. Nice pool, good massage. Good tours with guide from hotel. Don’t miss Tam Coc boat trip. You can also rent bikes and do a nice easy trio to the nature reserve.

Date of stay: May 2019
Trip type: Travelled with family
2  Thank rbaldwin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EmeraldaNB, Room Division Manager at Emeralda Resort Ninh Binh, responded to this reviewResponded 12 May 2019

Dear Valued Guest,

On behalf of the management, let me take an opportunity to drop a thank you note for choosing our resort for your stay in beautiful Ninh Binh.

We are happy that you enjoyed your stay with us and it was matched with your expectation as well.

Guest's reviews are very important for us to improve service standard and we are always trying to serve all our valued guests to feel as home away home.

Once again, thanks indeed for your stay with us and hope to see you again in not far future.

Wishing you success in everything and good luck.

Thanks & Warm Wishes,
The Management
Emeralda Resort - Ninh Binh
Vietnam.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2019

We as family from India stayed at Emerlda resort for 2 nights and 3 days.
All the three days were absolutely bliss.
We enjoyed exploring the resort walking as well as cycling. The swimming pool and spa services were brilliant.
The staff were very friendly and helpful.
I would definitely visit again and recommend the resort for our family and friends.

Date of stay: April 2019
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank sowmyamaiya73
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EmeraldaNB, Room Division Manager at Emeralda Resort Ninh Binh, responded to this reviewResponded 12 May 2019

Dear Valued Guest,

Thank you for taking a time to write a review on TripAdvisor page and thanks for your stay at Emeralda Ninh Binh.

We are glad to hear that you had enjoyed your stay with us.

Thank you very much for sharing your experiences about your vacation at Emeralda and it helps for our future guests to know more about Emeralda. Really thank you to you from our deepest hearts with appreciates.

Please feel free to let us know for any assistance for your next visit to Ninh Binh.

Again, thank you heartily for your stay with us and hope to see you again.

Wishing you all the best and success.

Thanks & Warm Regards,
The Management
Emeralda Resort - Ninh Binh
Vietnam

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2019 via mobile

This resort is lovely and the cost of the accommodation is very reasonable. The down side is once u get there you feel pretty isolated and everything including water is expensive. The food is very good and compared to the cost of food in Aus it’s not actually that bad but to give you an example - a Banh Mi at the resort was $10.20 aus and here in Hanoi I paid $1.50 aus today at cafe. The room we had was very spacious and the bed was very comfy. I would recommend staying here, just be prepared for the extra cost.

Date of stay: April 2019
Trip type: Travelled as a couple
2  Thank LoweClanA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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