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All reviews shark bay capri restaurant sea restaurant swim with the sharks private beach beautiful hotel exceptional location the free shuttle service mae haad and sairee beach shuttle bus luxury hotel hotel offers amazing beach asked to change rooms terrible smell the ocean view room direct access
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Reviewed 17 April 2018

Don't get me wrong. We booked last minute, and we were lucky to find a room during Songkran holidays.
Pro:
location
room size
Cons:
room with extra think walls..... you would hear everything of what your neighbors do
no facial towels in the room
food quality for breakfast very mediocre... (at the Capri restaurant)
slow staff (but smiling at least - probably understaffed)
no gym (but a lot of stairs anyway)
everywhere you go, you need to move by taxi (for a minimum 400 baht charge). And the road is super bumpy
crickets so loud, that it seems they are inside your room

I would not go back. But... as I said, price is very competitive

  • Stayed: April 2018, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
2  Thank axeleniw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2018

Great hotel. had a lovely experience staying here.
Private beach (Shark bay) meant for hadtieen guests.
Room had a balcony with great views of Shark Bay.

Con - lots of mosquitoes at dusk, so the hotel could provide zappers or mosquito coils to burn.

Room Tip: Please provide hand soap.
Stayed: March 2018, travelled as a couple
Review collected in partnership with this hotel
Thank Anup B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 April 2018 via mobile

Beautiful private beach, great room, but customer service wasn’t too great especially room cleaning facilities. Swimming pool closing time is way too early. Overall a nice resort with a beautiful view when dining/breakfast.

Stayed: March 2018, travelled as a couple
Thank Monika D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2018

It’s run by the same group of people of Haad Tien Resort. You check in at the Nian reception, then the Club guests are on the left side. We were literally the last room on the highest floor of the hotel. It is 110 stairs one way... No gym in this hotel, guess don’t break my need one with all the climbing... The room is big enough for two, and has a ocean view balcony. However, with the amount they charged for a night, they should have at least offered the basic stuff in the room, such as hand and facial towels, instead of only two shower towels. And only one room key, when we wanted to have a second one, they wanted to charge us 300 baht deposit!!! WTH!!! They charged us deposit already, and isn’t it a standard that a hotel offers two room keys???!!!! No soap, no kits in the bathroom... the breakfast was poor poor poor, the tea pot was dirty and no hot water for a tea... We were so happy to leave on the forth day.

Stayed: April 2018, travelled as a couple
1  Thank ZhiyiQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2018

Technically we didn’t stay in Haad Tien Beach Resort, so my comments are not related to its rooms. On Agoda we found this amazing resort with beautiful pictures and high ratings, we immediately cancelled our booking with another hotel to change to this one. This resort indeed has a great location, facing to a fabulous beach. After checked in, the staff showed us the breakfast restaurant and guided us to the room. Everything was okay till the next morning, we found the main restaurant offers breakfast as well, but we were not told we could dining there. So my husband went and understood the main restaurant is for the resort guests, we were actually checked in Haad Tien Beach Club! And we had different color beach towels, didn’t have the access to the big nice pool that showed on Agoda booking website!!! We were confused and upset, our booking confirmation letter clearly showed this resort name, how the hell on earth we’d put in the hotel next to this one. Of course when we confronted the receiption with it, their explaination is Agoda made mistakes. They granted us the access for the breakfast as the main restaurant and the big pool and beach chair. However, thinking about it, it wasn’t like the staff did us a favor, we paid for this expensive room!!!!! The room on Beach Club site was way cheaper!!! It must be the resort staff tried to sell Club rooms with Resort facility images!!! We were simply cheated by the resort!!! Moreover, on the last night, we wanted to go to the eagle view restaurant which is above the hotel. Our friend went to asked three different staff, they told him it’s about 20mins walk, better to take a taxi. Taxi in Koh Tao is ridiculous expensive, after the negotiation it’s usually 100baht per person. We were five people, 500 baht for the ride. It was only half way, my husband realized we could have walked up to the restaurant in 5mins!!!! As there is another door access, their staff know well. In order to prove it, we walked back to the hotel in 3 mins!!! How could they suggest something like that???? We wondered if they’d get commission from the taxi drivers. What a horrible experience EVER!!! How did this resort get such high rating??!! The breakfast at the main restaurant was so poor, well, don’t say the one at Club restaurant, even worse! The tea pot was dirty and no hot water for tea!!!! Make sure you book the right hotel!

Stayed: April 2018, travelled as a couple
2  Thank ZhiyiQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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