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“Great location but horrible staff”

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Big Fish Dive Resort
Ranked #109 of 148 Speciality Lodging in Koh Tao
Reviewed 31 October 2013

The hotel is nice located in Chalok beach, walking distance to some bars, restaurants & diving schools. The price of the room is ok (in low season we paid 1000b). However the room has never been cleaned. I agree what other people are writing about the owner. The lady is really tricky with the prices of any additional services (loundry- we paid 60 bahts/kg, while every else it was 40bahts, the trip to Krabi was about 300bahts more expensive than in other agencies). The restaurant is expensive and not good (we had there breakfast only once) The funniest thing happened to us on the last da. We had to check out on 10am, but our bout was leaving at 9pm, so we asked the reception to leave there our bags (it was for free :-) ) & we asked for possibility to shower. The price was ok, 50 bahts/ person...but later it turned ou that the price didn't include towels....not a big money, but leaves some bad impression...

Room Tip: Generally it is ok to stay in Big Fish for sake of good location, however try to avoid any additiona...
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  • Stayed: October 2013, travelled as a couple
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1  Thank 700Jezabel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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42 - 46 of 175 reviews

Reviewed 1 October 2013

Big Fish has the nicest location in Chalok beach. It has a very nice garden/beach area. Nice looking, sea-viewing rooms are also very charming. It offers s relatively good price especially on low season.
But! the stuff is terrible. Very rude and annoying. Once you pay the money for the room, you completely face with someone else, rude and bad attitude!
Before we rent the room we specifically asked about the wifi, because we needed it very much to arrange the rest of our trip. And we were told that wi-fi is available every where (inc. the rooms) in the resort. Right after we rent the room, we requested the wi-fi password and the lady who is in charge, told us that wi-fi is very slow and even sometimes don't work!! We thought maybe it was a temporary problem. But it was not! We stayed there 5 days and we never had wi-fi. We were very upset about being lied and went to the reception to talked about the problem couple of times but every time, we faced that rude lady who was almost about to yell us and who kept telling that she can not do anything about the connection problem.
we can ofcourse live without wifi, especially when there are many cafes around who provide it for free but we don't think we should be dealing with stupid lies and such a rude attitude of the stuff!

  • Stayed: September 2013, travelled as a couple
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1  Thank ozgunzuzu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2013

The owner is pretty crazy, maybe look for a place near by, we like the room, was very comfortable, the price was fair and it was a clean place to stay. The restaurant was a bit expensive, never clean the room, at the end we noticed that you can leave the key in the office and then they will clean it but we were never told that. The place outside looks very nice since it's well cared. It's only the staff that makes it go low average!

Stayed: July 2013, travelled with friends
2  Thank Isabel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2013

We had a very pleasant stay at Big Fish. I was reluctant to stay here based on the horrible TripAdvisor reviews. No, it is not a five star resort and you should not go there with high expectations. However, many of the reviews said they had trouble with safety and that the staff was rude. This was not our experience. Staff was fine and we didn't have anything stolen. They don't clean the rooms unless you ask for it. I was ok with this because at first I was concerned about the bad safety reviews and was happy to just take out the garbage ourselves. After staying a few days and feeling more comfortable, we asked them to clean our room and they were happy to. The mattress was very hard but we were fine with that. Again, low expectations really help. Rooms were clean, basic, nice.

We did not book ahead and just showed up to our dive shop and figured it out from there. This place was right next door so we decided to have a look at the rooms. I highly recommend asking to see the room choices first. I think we got the best room because of this. If you go, STAY IN ROOM 11!!!! We were deciding if we wanted to pay extra for the AC or just get a fan room. I'm glad we went with the AC room. Not totally necessary but mostly it was the view that made this room well worth it! Upstairs balcony, right on the beach, with a beautiful view of Chalok Ban Kao bay! We had an amazing stay. We were supposed to stay for 4 days and ended up staying almost 2 weeks. In my opinion, we had the best, and likely cheapest view in the entire bay! We pretty much spent our whole trip in a bathing suit. Our days consisted of morning scuba dives, reading and enjoying the view on our private balcony, going to 7-11 to get beers and drinking them in the bay right outside our bungalow at sunset. If this sounds like your kind of vacation, then I recommend this place!

Room Tip: ROOM 11. Best view in the whole bay!
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  • Stayed: June 2013, travelled as a couple
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2  Thank Lisa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2013

The location is great, chalok is a good place to stay in ko tao, and it's on the beach. The owners and the personnel are untrustworthly. Liers, tricks with the change... Take care! They will make u think you gave them an smaller note and they give you the chage according to the wrong note.. They stole you on your face! Don't belive the madam on the reception... She always tries to give you upper prices ... For the shop, for the taxi, for the room, ... Don't hear her advices. The restaurant was awful, bad kitchen even for scrambled eggs... Only the location is worthy, but try to find another place before this one. Cleaning room? We never saw anything similar ...
They treat the guest as victims whom they never see again, so they don't mind about their opinion.... Thanks tripadvisor to give us the opportunity to complaint... Smile and complaint.
By the way ... The are not thais, they are burma inmigrants...

Room Tip: Try to find another place
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  • Stayed: June 2013, travelled with friends
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4  Thank Kiosko P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Big Fish Dive Resort

Address: Chalok Baan Kao Bay, Koh Tao, Thailand
Region: Thailand > Surat Thani Province > Koh Tao
Hotel Style:
Ranked #109 of 148 Speciality Lodging in Koh Tao
Price Range: ₹ 2,314 - ₹ 2,957 (Based on Average Rates for a Standard Room)
Number of rooms: 21
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Also Known As:
Big Fish Hotel Koh Tao

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