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Reviewed 15 June 2018 via mobile

The reception area is grand and beautiful with a warm welcome. The rooms are spacious, clean and the setting is amongst a tropical landscape. Quite hilly yet great exercise to and from the pool and restaurant areas. The food at beakfast was good, few improvements like an espresso machine could be nice, however the food on the a la carte menu was great. Super friendly staff especially Kate Kate. A great area to relax overlooking the bay. Whilst there aren’t additional facilities at this resort the island is about exploring the area & diving, which is a must! Overall great value, food is reasonably priced, amazing location & the staff make you feel ‘at home’. We highly recommend this hotel ‘View Point Resort’.

Sent from my iPhone

Stayed: June 2018, travelled as a couple
Thank Gabriella F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2018 via mobile

Yaaasss. I loved this hotel though it may not be for everyone. There are lots of steps to get down to the beach, and many to get back up lol but it was worth it for me. We took flashlights at night and had to wait for crabs crossing the stairs at times and I loved it. Rooms have a mosquito net.
You feel like you're in the jungle.

Breakfast was good, not mind blowing.

Stayed: June 2018, travelled as a couple
Thank Desireh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2018

If you like being a bit outside of noisy parts of Koh Tao, this is wonderful location. The only disadvantage is that it is a bit of a treck, scooter or taxi ride from everything else. Nice coastal path to walk around the beach caffes and restourants.

Stayed: December 2017
Thank Sudevi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 May 2018

We booked this place based on the mostly positive TA reviews yet our experience was more indicative of the two & one star reviews which left us wondering about the validity of some of the positive reviews.

The property is very nice, some of the staff sweet, others very negative. The pick up at the ferry was absolutely chaotic and confusing and started off with us left standing on the side of the road for over twenty minutes with no instructions and not knowing if the driver was returning. The driver was in a very bad mood and very annoyed about something, it is probably good we do not understand Thai.

They explain how the resort works to us very exhausted guests and then talked to us like we were not very bright for not taking it all in the first time. We found the villa and the views very nice but we have stayed in much nicer for a lot less money. They got our breakfast order wrong every single day which is hard to understand. They also gotcha at the resort with expensive massages and a small restaurant with basic food selection served by surly staffs. After two days we found the village we had heard about and the food and massages were a fraction of the resorts price and much better and friendlier service.

The return trip to the ferry was as bad as the pick up. We were taken to the ferry almost four hours before necessary as another couple was catching an earlier ferry and they make you go when it is convenient for them and not the guest. Five stars they are not. Think one star. Just because our review is not positive we did actually stay here!

  • Stayed: March 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
10  Thank mrptravelbug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ViewPointResort, General Manager at View Point Resort, responded to this reviewResponded 24 June 2018

Dear mrptravelbug,

Thank you for your review! We appreciate all customers' reviews and take into consideration all constructive comments and suggestions.

To question the validity of reviews left by View Point Resort customers on Trip Advisor is insulting and disrespectful, this also brings into dispute Trip Advisor as a platform which we’re sure they don’t appreciate. Your statement is totally unfounded and completely untrue.
The reviews on Tripadvisor are from users and customers all around the world, it’s very difficult to falsify reviews and we take exception to this slant on our good reputation. All our reviews are from people who stayed at View Point Resort and, believe it or not, they were impressed with our resort, staff and services which were provided during their holiday and this is clearly validated by the number of positive reviews we have.

Mae Haad Pier on Koh Tao is a very busy place, especially when all boats arrive at the same time.
The taxi drivers are obliged to park their cars minimum 1 hour before ferry arrival times. Sometimes the car is parked a bit further away and customers have to wait for a while to free up the road and drive the car towards them.
We apologise for the lack of communication from our driver, but he doesn’t speak English very well as is the case with most Thai and Burmese service providers on the island. We have a fixed time for our complimentary taxi service to the pier which is 1h before departure. We are unsure how you ended up at the pier 4h before your ferry as this is certainly not the norm.
Our taxis depart the resort at 8.30am and 9.00am for the morning ferries leaving at 9.30am and 10.00am.
For ferries departing in the afternoon, we leave at 1.30 pm for the 2.45pm ferry and at 2.00pm for the 3.00pm ferry.

We provide a full briefing upon arrival regarding the resort itself, our services and explain where we are located on the island in relation to amenities outside the resort. This information is usually well received and appreciated from our guests.
We’re sorry that it was too much information for you. Perhaps you could have mentioned this to the receptionist upon check in.
We’re happy to walk you directly to your room and give you all the information whenever you are ready.

For your information, we are a 3 star hotel and not a 5 star. We do not purport to be a 5 star resort, however, we take pride in our hotel and the services and experience we offer to provide a memorable holiday for our guests.

We do appreciate people’s opinion and comments – negative or positive. So, thank you for sharing your experience with us and taking the time to write your review on Tripadvisor.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2018 via mobile

Excellent hotel, the standard here is very high for a three star hotel. I would say that the staff are some of the most friendly people we have been served by during our travels. There is a good number of English speaking staff especially on reception which really helps!
The rooms are well equipped and the pool/private beach area is truely amazing. The only downside is the number of steps which may be a problem if your not very mobile.

Stayed: May 2018, travelled as a couple
1  Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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