Stayed here for 4 nights deluxe villa. Positives; friendly porter to carry your luggage to and from pier. Big pool and nice sunbeds. Quiet part of island so relaxing. Breakfast ok.
However I had a very negative experience at check in, the happy holiday mood which had grown as I walked from the pier to the hotel quickly vanished when on arrival to the reception desk I was met with a sullen faced young boy who didnt smile or say hello, simply barked "you have reservation?"when I said yes and gave my name (I was still smiling at this stage in my happy holiday vibe) he then again barked at me "show me reservation" At this stage holiday mood quickly sank, I gave him my reservation confirmation and placed our two passports on the desk. He looked at reservation and said "passport" At this stage as I genuinely was almost mute from shock at being shouted at for no reason I pointed to the two passports where he then barked back "only need one" looking at me as if I was the stupidist creature he'd ever seen and waiting for me to hand him the passport even though it was literally at his fingertips. This experience really clouded my stay at the resort. The next day I asked to speak to a manager but was fobbed off and I have in the meantime e-mailed my complaint to the hotel. The other reception staff I found to be ok but this boy seriously needs to go back to training school to learn how to greet guests on arrival to his resort. Also for the money I dont think the deluxe villas are worth it, stay at the cheaper villas. Another negative is the crap air conditioning in our room, even though someone allegedly came to fix it, it didnt improve, nights were unbearably hot
- Official Description (provided by the hotel):
- Phi Phi Villa Resort is a Thai Boutique style resort located on the beautiful island of Koh Phi Phi. The Resort has its own white sandy beach with magnificent views of the Andaman sea and the famous Phi Phi Lay Island. The 62 Rooms, Bungalows and Villas are set in lush tropical gardens. The facilities include a Spa, Gym, Cafe and the largest private swimming pool in the Ton Sai Bay area. Officially 2 star but looks like 4 star, especially the new rooms. ... more less
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- Also Known As:
- Phi Phi Villa Hotel Ko Phi Phi Don
- Phi Ko Don