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“Great potential but not a 5 star” 4 of 5 bubbles
Review of Anantara Rasananda Koh Phangan Villas

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Anantara Rasananda Koh Phangan Villas
Ranked #4 of 89 Hotels in Ko Pha Ngan
Certificate of Excellence
Montclair, New Jersey
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Great potential but not a 5 star”
4 of 5 bubbles Reviewed 8 August 2012

My wife and I just completed a 10 night stay at the Anantara on Koh Phangan which overall was a very enjoyable experience...but given the price point and reputation, should have been a little bit better.

First with the good points:

We decided to book the resort's private speedboat transfer from our hotel on Koh Samui directly to the Anantara, which went off flawlessly, and was both unique and enjoyable. Even though it's rather costly (8000 Baht roundtrip) it does save a lot of time and for us it was worth the extra expense. After being warmly greeted at the hotel, we were offered an upgrade to a seaview room complimentary, and also a further upgrade to an Ocean Garden Pool Suite, which we decided to accept at an additional cost of 3000 Baht per night. This turned out to be a good decision for such a long stay, as the room offered a large private outdoor area, private plunge pool, outdoor shower, reserved loungers and fantastic beach view/access. Each night the turndown service offered complimentary sweets, which were very enjoyable, and during the day complmentary neck rubs were offered by the staff on the beach which was a nice touch. The room also included a generous supply of complimentary gin, vodka and rum. The location of the hotel was excellent, directly on a high-quality beach and a short walk to a lovely town filled with good restaurants and massage parlors, both of which we used extensively during our stay.

Service:

This is where I expected more from a hotel of this reputation and cost, but unfortunately the service was at best inconsistent, and at worst totally inept. For example at the daily buffet breakfast, most of the time the staff were standing around doing nothing, while many tables had dirty plates waiting to be collected. The nightly turndown service was also inconsistent; many times used towels were taken but not replaced, and delivery of the local newspaper was completed on some but not all nights. Conditioner in the bathroom ran out and took 2 days to replace. On the day of checkout, as we were finalizing our packing, 2 staff came to check the room and minibar for any missing items. Although we realize this is necessary, this process can be done more discreetly, and if anything is missing that's why a credit card is on file. Guests who are paying the prices commanded at such a resort generally have little use or interest in taking a flashlight or umbrella, and this is the first time we have experienced such a process at any hotel. Finally, during a 10 day stay, not once did any member of management or staff ask about our experience, or what they could do to improve our vacation. I realize that none of these items by themselves are major, however at a resort of this reputation we expected close to perfection, and in the area of Service and Management there is a big gap to close.

  • Stayed August 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank RobS512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Rasananda, General Manager at Anantara Rasananda Koh Phangan Villas, responded to this review, 16 August 2012
Dear RobS512

Thank you for sharing this very balanced review.

Im grateful you acknowledge the many wonderful things about your stay and please know that we take this feedback seriously and will work hard to overcome the points you raise. I'm confident that the shortcomings you note are inconsistencies that have arisen from an exceptionally busy period and we can only apologise for missing the opportunity to achieve the full 5 Stars for you.

We invite all guests to attend our twice weekly cocktail party which is hosted by myself and the management team and Im sorry that we missed the opportunity to adequately engage with you during these events and at other times during your stay.

I hope to have the opportunity to welcome you back and you should feel free to contact me personally if I can help further in any way

Best Regards

Mark Eletr
General Manager
Anantara Rasananda Koh Phangan
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (314)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
London, United Kingdom
Level Contributor
114 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 bubbles Reviewed 6 August 2012

After a terrible stay at the bay lounge, went to stay here, gets everything right, bravo, thanks for a great stay will be back, like the plunge pools, really nice beach, its so nice to stay in a luxury hotel with soul, food is good also, staff very helpful, enjoyed our massages, great get away, after the mess of the first hotel, keep up the good work

  • Stayed July 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jerry123456789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Rasananda, General Manager at Anantara Rasananda Koh Phangan Villas, responded to this review, 16 August 2012
Dear Jerry123456789

Thank you very much for this great review. Rasananda indeed has Soul and this comes from our passionate team and incredible location.

We cannot wait to welcome you back, please contact me personally so I can assist with your return

Best Regards

Mark Eletr
General Manager
Anantara Rasananda Koh Phangan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed 2 August 2012

The only reason I was not able to give an 'Excellent' rating for this hotel is because for the price we paid, it had to be near perfect. But it was close.

Anantara Rasananda is flanked by 2 other premier resorts: Panviman and Santhiya. These two resorts were able to boast much better views as they were perched on cliffs, which was a double-edged sword . But what they lacked was the most beautiful strip of sand one can hope for on a beach holiday. The best part of the Tong Nai Pan Noi beach catered especially to Anantara Rasananda guests.

The room was nicely decorated, and the unique sweets and desserts provided for the turn-down service is especially something to look forward to every night. The breakfast was awesome (the local options only; the eggs benedict my partner ordered were quite horrible), and the coffee machine in the room was also nice. We walked through the sleepy little village behind the resort every day, and it offered a greater variety of dining options.

Here is where the resort fell short. After the second day, we were always greeted by a dank smell when we get back to our room, probably from the aircon system. The pool we had (we stayed in a Garden Pool Suite) was unheated and blocked by trees, meaning that it was always too cold to be enjoyed. And lastly, the small selection of movies on the Apple TV was dated (we spent a night in a Samui hotel which offered a plethora of movies).

All in all, a very nice place to spend your beach holiday. The drawbacks are few and with some fixing, would be a beach resort few can fault.

Room Tip: Don't bother getting a garden suite pool room as the pool would be too cold to be enjoyed (unhe...
See more room tips
  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank raizzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Rasananda, General Manager at Anantara Rasananda Koh Phangan Villas, responded to this review, 16 August 2012
Dear raizzz

Thank you very much for taking the time to share this overall very positive feedback. We certainly take careful note of the constructive points and hope to provide perfection on your next stay.

Please allow me to personally help on your return and we hope to see you back very soon.

Best Regards

Mark Eletr
General Manager
Anantara Rasananda oh Phangan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 31 July 2012 via mobile

We stayed of 5 nights on our honeymoon. We stayed at 3 hotels on our trip. This hotel was so amazing and the best I have ever stayed in. every detail is thought of. We stayed in villa 10 and were so happy with our room. It even had a pool on the balcony. Great turndown service and clean rooms. I dont know what people can complain about this hotel? The only negative if I was being extremely picky is the drinks are expensive, but then I would expect this in a 5* anywhere. All the staff were so happy and remembered you. Mark the manager is alway around and spent time talking to guests. We went to 2 cocktail nights and received cocktails and canapés. Mark spoke to us both times and offered advice about things to see and do and places to eat. He even gave us tips for things to do in Phuket and samui. All the staff were great here. The speed boat transfer was excellent and the staff meet and greet you and also see you off. Rooms and food were great. Eat in the town we had some of the best meals in beach club and jip. Beach is lovely. It's a paradise. I would 100% recommend this hotel and would stay again.

  • Stayed July 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dancing-Suz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Rasananda, General Manager at Anantara Rasananda Koh Phangan Villas, responded to this review, 16 August 2012
Dear Dancing-Suz

Thank you so much for sharing this wonderful review.

We are thrilled to hear that you had such an enjoyable time and by equally engaging with our fantastic team we have been able to personally deliver such a memorable experience.

We love it when guests return a sincere interest in staff, particularly in Thailand, you get back what you give 100 fold!

We hope to see you Dancing back soon, please let me help you personally when the time comes

Best Regards

Mark Eletr
General Manager
Anantara Rasananda Koh Phangan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 29 July 2012

Originally my boyfriend and I were looking to stay at phangan, and made the mistake of booking in koh phangan instead, we were not disappointed with this mistake because the Anantara was an amazing experience. The staff was great, and the attention to detail was exceptional. We loved it so much we extended our stay 2 more nights and forfeited 2 nights that we already paid for in Phuket. The staff even helped us changed our flight and also called the other hotel to see if we could cancel Although in the end we did not receive anything back from the other hotel, we did not regret staying the extra 2 days. The breakfast was always great, and the staff always warm and friendly. Turndown service was always met with a traditional in house thai dessert which was always very good. We can't wait to go back! Oh wait! the beach was also very nice, Like a dream.

The food is good, a little pricier than the shops outside of the resort but you do get what you pay for, the ambience,service, quality, and just worth the experience for a few extra baht. We also ate a lot off the resort, an experience you should not miss out on. We tried Jibs restaurant which is great and the owners, Jib and her husband Phu are great host! They definitely made our trip just that much better. Give them a try, you won't regret it. Another must try if you love hamburgers is Handsome burgers.

The Spa is also a must, we both got body wraps and the experience was just as good as a 4 diamond resort we go to in Ontario,Canada.

All in all, we loved koh phangan and the Anantara, we will be going back for sure!

  • Stayed July 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank jvongsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM-Rasananda, General Manager at Anantara Rasananda Koh Phangan Villas, responded to this review, 16 August 2012
Dear jvongsa

Thank you very much for this fantastic review. If only all mistakes had such a fortunate outcome!

The Rasananda is a truly unique experience, offering boutique luxury and service but beyond the well trodden path of much more developed destinations, its pure escapism here.

Koh Phangan is a paradise of incredible contrast and its very evident from reviews how important is our very authentic and raw local environment, the beach and the village only further enhancing the experience.

Thank you again and I hope to be able to personally assist with your next stay

Best Regards

Mark Eletr
General Manager
Anantara Rasananda Koh Phangan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Anantara Rasananda Koh Phangan Villas

Property: Anantara Rasananda Koh Phangan Villas
Address: 5/5 Moo 5, Tong Nai Pan Noi Beach, Ko Pha Ngan 84280, Thailand (Formerly Anantara Rasananda Koh Phangan Villa Resort & Spa)
Phone Number:
Region: Thailand > Surat Thani Province > Ko Pha Ngan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Romantic Hotel in Ko Pha Ngan
#2 Spa Hotel in Ko Pha Ngan
#2 Family Hotel in Ko Pha Ngan
#3 On the Beach Hotel in Ko Pha Ngan
#3 Top resorts Hotel in Ko Pha Ngan
#3 Luxury Hotel in Ko Pha Ngan
Price range (per night): ₹ 14,280 - ₹ 43,954
Hotel Class:5 star — Anantara Rasananda Koh Phangan Villas 5*
Number of rooms: 64
Official Description (provided by the hotel):
Tucked discreetly at the base of a lush mountain, amongst towering coconut palms and just steps from the powdery sands of Thong Nai Pan Noi beach, 64 private pool suites and villas in seven distinctive layouts face the turquoise sea. Comprising indoor and outdoor living spaces ranging from 100 to 250 square metres, each sanctuary reflects its own charming character. In natural harmony with the exotic surrounds, wood and stone features provide a striking backdrop to rich hand woven silks. Luxury comforts inside range from a “blissful dreams” mattress adorned with 500 thread count linens, to a 32 inch flat screen TV with home theatre entertainment, and outside to an indulgent private plunge pool.Guests keep in touch with complimentary WiFi throughout the resort, accompanied by an extensive library with PCs alongside international magazines and newspapers ... more   less 
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Also Known As:
Anantara Rasananda Koh Phangan Villa Hotel Koh Phangan
Anantara Rasananda Koh Phangan Villa Resort And Spa
Rasananda Hotel Ko Phangan
Rasananda Resort Ko Phangan

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