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Reviews (51)
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Reviewed 9 October 2015

A wonderful old crumbling palace full of surprises around every corner. Mahal Khas Palace deserves to be renovated and brought back to its former glory. So much potential in this heritage hotel. I could not stop taking photographs!

  • Stayed: September 2015, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Martin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mahalkhas, Manager at Mahal Khas Palace, responded to this reviewResponded 7 November 2017

Dear Guest

Thanks for your feedback. We are very grateful to you for your valuable comments. We would be very pleased to host you again.

With regards
Manager
Mahal Khas
Lohagarh Fort
Bharatpur

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2014

The owner family itself lives in this, with much respect for the historic basic structure of the building, partly restored old maharaja-palace. For logical reasons they first protected the whole huge building - the highest of the Lohagarh Fort-Isle - against humidity from above, monkeys from outside and a possible collapse of the many balconies. Most of the interior decoration and the paintings, which the palace is partly painted with, are still original and spread a lot of its original charm. The day life happens in and around the magnificent, multi-storey courtyard. At every daytime it's an ideal place for meeting, but also for relaxation, especially in the evening with the magic illumination. Because of the limited number of chambers this is fortunately a hotel for the individual tourist. According to that the hosts and their helpers are very attentive and take personal care of all the guests necessities, but also for little niceties. The view from the upper roof terraces is magnificent - not only at sunrise and sunset -, the Forts location inside Bharatpur is unique and central to all sights and, however apart from the loud business areas, surprisingly quiet. We can also recommend the food in the Forts own restaurant and every morning we’d enjoyed the rich breakfast (with best masala tea!) in the shady courtyard, where the cries of the pigeons, swallows and parrots resounded. The only point of criticism is the collapse of voltage some times (always repaired as fast as possible) and perhaps the slowness of the staff. Nevertheless we would choose this heritage-hotel again and prefer it over all the other, bigger and with much more staff perhaps perfectly managed and functioning hotels, because it's absolutely unique, very individual large rooms are offered and all is done as best as they can with a lot of Indian kindness. We can highly recommend this Fort and we would like to wish the owners to be successful in the future with this concept making the guests being comfortable in these wonderful surroundings!

Room Tip: Deluxe Suite with private balcony
  • Stayed: October 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
6  Thank 456frangipani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mahalkhas, Manager at Mahal Khas Palace, responded to this reviewResponded 7 November 2017

Dear Guest

Thanks for your feedback. We are very grateful to you for your valuable comments. We would be very pleased to host you again.

With regards
Manager
Mahal Khas
Lohagarh Fort
Bharatpur

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2014

This is an old indian palace where royal families used to live many-many years before! There is still preserved vintage accessories, furniture, lamps, murals and paintings on walls and ceilings, even on floor. I fall in love with colours and architecture of the palace! I asked to visit whole palace and staff kindly guided me and explained everything i asked. We went upside to the roof and i saw whole town! That was awesome view!
Staff is no so professional but kind and helpful! Food is also nice. No complains))
Few days before i called for booking a room there again, but they told the palace is under renovation and rooms will be available after some time. So i'm waiting))

Room Tip: All rooms are different and beautiful, but we chose the Maharani suit and i was really feeling like a maharani)))
  • Stayed: August 2013, travelled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank Parandzime T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mahalkhas, Manager at Mahal Khas Palace, responded to this reviewResponded 7 November 2017

Dear Guest

Thanks for your feedback. We are very grateful to you for your valuable comments. We would be very pleased to host you again.

With regards
Manager
Mahal Khas
Lohagarh Fort
Bharatpur

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2014 via mobile

Location sucks, right in the middle of a walled locality. Pathetic service. Food quality was worse than a roadside eatery. Dinner for a family of 7 cost us Rs. 4871. When I saw the bill carefully I retaliated that about half of it was just because of the 21 chapatis we had. Rs. 80 per chapati (roti)!!!! Worst hotel stay experience in out travel history. One word for you - BEWARE!!

Stayed: March 2014
6  Thank sdey78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abhayveer S, Owner at Mahal Khas Palace, responded to this reviewResponded 23 April 2014

Dear Guest,

Namaskar!

Thank You for your review. On behalf of the entire team at Mahalkhas Palace, I would like to thank you for choosing to stay with us and your valuable feedback. Your feedback about the customer service and overall quality of stay has been duly noted and discussed with the entire team for immediate corrective action.

Much as we strive to deliver an exceptional quality of service to all our guests, we regret that we have not been able to measure up to your expectations this time. I would like to assure you that this is a one off incidence and may I urge you to not let this be an indelible perception.

We remain firmly committed to the ethos and values of hospitality and customer centricity and in accordance, look forward to regaining faith and confidence in the brand and I hope will grant us an opportunity to serve you with renewed focus and enthusiasm.

Look forward to meet you during your next trip.

Warm Regards

Abhayveer Singh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2014

Very good Stay and hospitality is very good
appreciated and nice. all staff and specially dinner they cook for us its very tasty and decoration on the table is wonderful
i am using this hotel for my next group as well.
thanks

Room Tip: nothing special all room are good
  • Stayed: February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sanjeev_Duggal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abhayveer S, Owner at Mahal Khas Palace, responded to this reviewResponded 24 April 2014

Dear Guest,

Greetings from Mahalkhas Palace!!!!!!

Thank you for your wonderful feedback and ratings on Trip advisor. We are delighted that not only did we live up to your expectations, but exceeded it. Your comments and ratings will help us keep our spirits high and strive harder to provide seamless and intuitive service.

I have discussed your feedback in detail in an appropriate forum. The entire team at Mahalkhas Palace thanking you for your kind words and we look forward to have you staying with us soon.

Warm Regards

Abhayveer Singh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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