The best part of this hotel is its location (about one km from the Amritsar train station) and its friendly staff. I requested a late checkout and they said "no problem." I also requested a transport to the train station and it was promptly arranged.
Rooms are well appointed and have a pleasant ambiance which makes up for "not so pleasant view" from the room window. There are tea/coffee makers in the room and bathroom is quite adequate. Also the complementary wi-fi connection worked very well.
Complementary buffet breakfast was served in the hotel restaurant Motimahal and was excellent. Again the restaurant staff is very friendly and eager to help. Great food and service but it is a bit pricey if you go there for lunch/dinner.
Only nuisance I faced was occasional noise (first night it was from a nearby room which seem to host some kind of party. Second day it was bunch of small kids playing in the hallway....I guess their parents were too busy elsewhere to take care of the kids). But it was not a big problem because I always travel with my earplugs :-)
Overall a very good hotel. The hotel staff seem to have "right attitude and training". They are very polite and eager to help.
I would recommend this hotel to anyone visiting Amritsar and would love to stay there myself when I visit again.More