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Country Inn & Suites By Carlson-Amritsar, Queens Road
Ranked #16 of 97 Hotels in Amritsar
Delhi
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“NO BE OUR GUEST”
Reviewed 29 April 2012

would like to give a feedback for that stay, it was just not what CIS
tag line says' BE OUR GUEST'.
After Check Inn, I entered the room, and there was some strange sound
coming continuously, since I had changed the temp of AC, so I thought
that the sound is coming bec of that, but when it reached the set temp,
the sound still continued, I got a call from front desk, checking with
me about the room, I asked them about the noise,he sent a engg guy, and
to my surprise he said that the Smoke detector's battery is weak, and
that is making noise. As per my knowledge that the hotel was running on
a full house, the room would have also been made some time back, before
me entering and the noise was also easily heard from outside, it cannot
be that the battery went weak the moment i entered in. The engg guy
brought a shabby ladder in an occupied room and changed the battery
(atleast when a guest is in the room something presentable should have
brought in). Then a big surprise next morning, the BREAKFAST. I just
have one word to say - PATHETIC, we stayed for 3 nights and all 3 days
it was bad, I know you were running on a 100% occupancy, but what I feel
that service standards should not be compromised, I am saying this
because I also work at a hotel and in F&B department only. But nothing
was right at your breakfast restaurant. We entered in, chose our own
seats,which was the least dirty(as all empty tables had soiled dishes on
them,no table was cleared). we took a seat, none of your staff, not even
manager(guy in coat) was even bothered to check if we had cutlery's even
on our tables. I had to ask for cutlery first, we got it, then we had to
ask for water, then sugar, then butter and jam, and in all this a
steward comes to our table, we thought that he will ask for tea/coffee.
But to our surprise he came and told us-Sir, the buffet is closed, do
you want to take anything else.

Instead of asking us the tea/coffee which is essential for any guest's
breakfast experience, he asked about closing the buffet.

This is nothing but a sheer negligence on the part of your team. The
same things were repeated everyday during our three mornings, at your
hotel. The breakfast is the mood maker or a breaker meal for a hotel, as
the guest might or might not have other two meals in the hotel, so
hotels go out of the way, to make this meal experience a valuable one,
but not in your case.

The buffet was not at all replenished and not clean at all. Morning
Bakery not replenished, we had to ask for poori, parantha.

Now, housekeeping, we called them to service our room, before going for
breakfast, as we had to go out for some shopping straightaway after
breakfast, we came back after an hour and half and still our room was
not serviced and guy was doing it, and then after waiting for 15min
outside the room for him to complete the task, we entered in to see that
the toiletries like paper roll were not replenished.
One day we had put on the Clean my room signal and after three hours
when we came back the signal was on, and when we entered in, the room
was not serviced.

If I have to rate my experience, i would rate it 1/10.
I had another booking from 9th Oct, which I got cancelled and stayed in
at the Best western and Ista.

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank U007A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumit G, Online Representative at Country Inn & Suites By Carlson-Amritsar, Queens Road, responded to this review, 5 May 2012
Sir,

Your comments are an act of being vindictive. As per our records no issues as mentioned by you are listed on the specified dates. Also, we are not able to find out the exact details of your stay with us with the help of your tripadvisor id.

Our beautiful clean rooms, hardworking & dedicated staff and immaculate services have made our guests love us.

We are a little perplexed that how is it possible for a single person to stay in two hotels on a single day.

Your comments clearly show malicious intents and march to the beat of a different drum among our other reviews. We need not say more.

Regards
Sumit Goyal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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878 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (149)
Date | Rating
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English first
Gurugram (Gurgaon), India
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 April 2012

Right from the beginning till the end our stay at country inns was fantabulous…..We went to Amritsar to visit Golden temple on our first wedding anniversary .We stayed in Country Inn & Suites for 3 days. Actually we planned to just visit Golden Temple and return back but our plan changed and my husband decided to just off his office for two more days and spend some more quality time with me……….I was so delighted that time…..thanks to the suite in which we stayed :-); as after feeling the tranquility and beauty of the place all of sudden his mind changed. The interior of the suite was so very soothing and the lighting was awesome .Overall the hotel was very beautiful and we both loved our stay there.

The staff was very helpful and courteous and the services immaculate. Thanks to all the members of Country Inns & Suites for making our Amritsar trip as one of the most memorable trip as a couple. I would highly recommend this hotel and would definitely stay again in Country Inn & Suites on my next visit to Amitsar.

Room Tip: Take the room on the upper floors for the better view of the city.........
See more room tips
  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank riya s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumit G, Online Representative at Country Inn & Suites By Carlson-Amritsar, Queens Road, responded to this review, 27 April 2012
Dear Guest,

Greetings from Country Inn & Suites By Carlson, Amritsar!

Thank you for sharing your valuable time to write beautiful lines in appreciation of Country Inn & Suites By Carlson, Amritsar.

We are extremely happy to know that you enjoyed your stay at our place.It is always immensely satisfying for the team when guest like you go back after a relaxed & lovable stay at our hotel.

It was indeed a pleasure having such a beautiful couple with us at our place and we look forward to welcome you again for yet another stay enriched with beautiful memories.

Regards
Sumit Goyal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durham, United Kingdom
Level Contributor
50 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 24 April 2012

A very comfortable hotel in a very central position .Good breakfasts .We returned to the hotel for lunch in the ground floor cafe and were disappointed to be told we couldnt have a beer with our lunch although the hotel was licensed and had a very nice cocktail bar .Good sized rooms Although the views from the front are better the rooms at the back are quieter.

Room Tip: Rooms at the back or side are away from busy front road
See more room tips
  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank susanrobinson190832
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumit G, Online Representative at Country Inn & Suites By Carlson-Amritsar, Queens Road, responded to this review, 27 April 2012
Dear Guest,

Greetings from Country Inn & Suites By Carlson, Amritsar

Thank you for spending your valuable time to share your feedback on Trip Advisor. We are delighted to know that you had a comfortable stay at our hotel.

We do understand your disappointment and would like to clarify that Yes; we do have the bar license but in accordance to the regulations there are some predefined areas only where we can serve liquor .These areas are:

1. Spice - Multi cuisine restaurant
2. Kebab ‘N’ Grills - The Rooftop Restaurant
3. Big Shot – A Pub with an Attitude
4. Rooms

We value your review and have taken up the point with the management and provisions have already made to serve chilled beer in the Coffee Café-Mosaic on our guests’ demand.On your next visit we would be delighted to serve you chilled beer in the Coffee Café-Mosaic

We at Country Inn & Suites by Carlson, Amritsar look forward to welcome you back for yet another memorable stay and this time we will make you say “I love this country”.

Regards
Sumit Goyal
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india
Level Contributor
84 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 23 April 2012

Just off a busy one way street close to the railway station and a few kms away from the golden temple temple / jallianwala bagh, lies the carlson country inn & suites amritsar. the front parking is a bit of a challenge though. We were picked up by the hotel from Guru Ram Dev airport (despite being brand new the luggage belt broke down and the much harried jet airways manager was seen running around requesting to use the international luggage belt instead from the police from the customs officials and AAI staff). A short 20 minutes ride brought us to the hotel. We were upgraded to the deluxe and suite rooms respectively. The suite room can sleep four (two on a sofa with bed) and has two bathrooms (one sans a bathing area) and a jacuzzi in the master bathroom. The dinner buffet was reasonably priced and value for money. The complimentary breakfast was ample and good by 3 star hotel standards. Room sizes are truly awesome with wooden flooring. The bathing area with shower had a thoughtful non slip tiles and design. The view from the rooftop outdoor pool and indoor ac gym (a level lower) was nice. taxi to Golden temple was arranged by the hotel at 4 am for the palki ceremony when the holy book is brought out into the harmandir sahib. room tip - the view from the front (facing main road) is better and take the higher floors only.

Room Tip: the view from the front (facing main road) is better and take the higher floors only.
See more room tips
  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sanket_travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumit G, Online Representative at Country Inn & Suites By Carlson-Amritsar, Queens Road, responded to this review, 25 April 2012
Dear Guest,

Greetings from Country Inn & Suites by Carlson, Amritsar!

Thank you for taking your precious time to share your experience with other travelers in such an elaborated manner. We are delighted to read that you had a great time at hotel along with your family and also our facilities & services are greatly liked by you.

Comments such as these always encourage us in enhancing our efforts to provide the best in hospitality and service. We always endeavor towards delivering a stupendous guest experience.

It was indeed a pleasure having you at our place and we look forward to welcome you back for yet another memorable stay.

Regards
Sumit Goyal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
67 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 17 April 2012

Grest location Just a little beyond walking distance from the Golden Temple. Nice broad road. Room sizes are awesome. Though they can look into the ventilation of the toilets. Food was good except that the location of the egg counter spoils the ambient smell.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dayanidhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISAMRITSAR, Manager at Country Inn & Suites By Carlson-Amritsar, Queens Road, responded to this review, 21 April 2012
Dear Sir,

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations.

On behalf of our entire staff here at Country Inns & Suites we thank you for your business and we hope to see you again when your travels bring you back to the area!

Sincerely,

Varun Gupta
Asst.Manager Front Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson-Amritsar, Queens Road

Property: Country Inn & Suites By Carlson-Amritsar, Queens Road
Address: Queens Road, Amritsar 143001, India
Phone Number:
Region: India > Punjab > Amritsar District > Amritsar
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 97 Hotels in Amritsar
Price range (per night): ₹ 4,001 - ₹ 7,356
Hotel Class:3.5 star — Country Inn & Suites By Carlson-Amritsar, Queens Road 3.5*
Number of rooms: 50
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