This hotel is not at all bad but if you really want to be among clouds as Munnar offer you that, one can select better option. You can see clouds passing and a hill view but I am sure one wants be in clouds apart from view only. The food is Okay the taste can be improved. The service part is 10/10. The staff is supportive and ready to serve. Visit Munnar itself in November or December with best hotel for sublime experience.