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“Dissappointing !!!” 2 of 5 bubbles
Review of Grand Plaza Munnar

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Grand Plaza Munnar
Ranked #16 of 94 Hotels in Munnar
Certificate of Excellence
New Delhi, India
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Dissappointing !!!”
2 of 5 bubbles Reviewed 26 January 2012

We made a 6 day trip to Kerala for a 3 leg journey - Munnar, Allepey and Kumarakom. We visited Grand Plaza as our first destination and we were disappointed.

We booked Grand Plaza as it seemed reasonable from its website but we were in for a surprise from the arrival itself. The staff was average - neither rude nor very attentive. The room turned out be very small and the bathroom was pretty tacky. For a new hotel, this was probably not expected.

The food served in the hotel is average at its best. We had dinner and breakfast for a couple of times and decided to eat outside after that.

I believe it way too expensive for its price - Would not go back again !!!

  • Stayed October 2011, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
9 Thank Parijat_17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
balajiar, Front Office Manager at Grand Plaza Munnar, responded to this review, 1 February 2012
Dear Guest
Team Grand Plaza is thankful for your stay. We respect your valuable comments.We apologise for not meeting your expectations. We would certainly look into the areas to be improved and also assure you a much better experience next time. We are looking forward for an opportunity to serve you and give the best of the standards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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666 reviews from our community

Traveller rating
    326
    237
    59
    26
    18
See reviews for
344
220
4
10
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (175)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Mumbai, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 24 January 2012

my friend circle many time go to kerala munnar but so nice hotel food,staff,service excellent
i suggest honeymoon couple and family food was excellent................................please go one time

  • Stayed October 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Prem_1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
balajiar, Front Office Manager at Grand Plaza Munnar, responded to this review, 1 February 2012
Dear Guest
Team Grand Plaza is thankful for your stay. We appreciate the effort you took to give us such a valuable review. We are looking forward for your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 19 January 2012

Stayed here in Dec 2011 for 2 days with my family (wife and 3 kids). I had booked an Ambience room, but at the reception, even without my asking the room was upgraded to a Suite and also an extra bed was provided (at no extra cost).
The room was quite comfortable and clean. The bathroom was neat but just about functional (no bath tub or fancy fittings).
We ordered room service for dinner on both days. The food was quite tasty with decent enough portions. The complimentary breakfast was also good, with different menus on both days.
The place is walkable from the market area, so even if one does not have a vehicle, its quite convienient.
All considered its a good place (though not a big property) to stay if you are looking for a quiet and relaxing holiday.
The best thing obivously were the staff, who were courteous and I guess went beyond thier brief to serve. Keep it up !!

Room Tip: Rooms at the top floor (e.g 407) gives a good view of the lake as well as the tea gardens.
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Stayed December 2011, travelled with family
Helpful?
2 Thank sunilv06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
balajiar, Front Office Manager at Grand Plaza Munnar, responded to this review, 23 January 2012
Dear Guest
Team Grand Plaza is thankful for your stay. We appreciate your effort of giving such a valuable review. We are inspired by such comments from our guests and it also enhances the motivation of our team. We are happy to see you again at Grand Plaza in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sharjah, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 15 January 2012

Grand Plaza is really the charm of Munnar. The warm welcome whcih we got when we entered the lobby made us believe how respectfully they treat the guest. The smooth check in , welcome drink on arrival and a good room etc were our first impressions. The staff are so courteous that we can feel the eagerness to serve and care. The restaurant serve nice buffet especially the breakfast south indian spread were amazing. Only thing is that they dont have a bar or discothique if this two would be added it could be a happening place. Anyhow nice job guys...cheers

Room Tip: Room with balcony ambience are very good ...worth the money
See more room tips
  • Stayed January 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank nora_sh17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
balajiar, Front Office Manager at Grand Plaza Munnar, responded to this review, 16 January 2012
Dear Guest
Team Grand Plaza is thankful for your stay. We really appreciate the effort you made to write the review. We are inspired by such valuable comments and this drives our team to be more motivated. We welcome you well in advance for your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riyadh, Saudi Arabia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 14 January 2012

I stayed in ambiance room and it was really a pleasant stay with grand plaza munnar i will recommend people to stay in this hotel for the best quality service.
Wish to come back too........

  • Stayed January 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank rizwan k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
balajiar, Front Office Manager at Grand Plaza Munnar, responded to this review, 16 January 2012
Dear Guest
Team Grand Plaza is thankful for your stay.We are happy to receive such a valuable comment from you, We also thankful for your recommendation. Looking forward to have you again at Grand Plaza.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Plaza Munnar

Property: Grand Plaza Munnar
Address: MSA Road, Munnar 685612, India
Phone Number:
Region: India > Kerala > Idukki District > Munnar
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in Munnar
#8 Best Value Hotel in Munnar
#10 Spa Hotel in Munnar
#11 Romantic Hotel in Munnar
Price range (per night): ₹ 2,681 - ₹ 5,229
Hotel Class:3 star — Grand Plaza Munnar 3*
Number of rooms: 39
Reservation Options:
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Also Known As:
Grand Plaza Munnar Hotel Munnar
Grand Plaza Munnar Kerala

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