9 day tour with driver over xmas / new year period 2011 / 2012.
Family of 4 with 2 children aged 12 & 7.
Excellently organised with good suggested itinerary, but flexible enough to change it if we didn't fancy what was on offer on the day.
The hotels booked were all very good. The vehicle used was very clean and tidy.
Our driver was excellent. Quiet and unobtrusive most of the time, but happy to get more involved when prompted. He read us as a family very well, and seemed to guess our likes and dislikes very accurately. Was a pleasure to spend time with, which is quite important on a trip like this !
We had to change our flights and leave a day early, but this was met with efficiency and understanding. Hotels were changed and trips reorganised with no hassle or fuss.
I've never used anyone else in Kerala for this type of service, so couldn't compare with others, but Munnar really were excellent.