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Afshaan K
Mumbai, India

Luxurious Property

Review of Elixir Hills
4.0 of 5 bubblesReviewed 25 Feb 2020
We opted to stay here for our honeymoon and we had the most amazing time. The hotel is a gorgeous property set in a valley of rainforests (which you can trek into behind the hotel).

The rooms were spacious and comfortable. The four-poster beds were just lovely. Our room also had a balcony that faced the forest. It was so quiet and peaceful. Our room also had a jacuzzi which was fun to use. The swimming pool was gorgeous but in winter the water was always super cold! We still swam one afternoon. It was worth it.

The best part about the hotel is that there is free wifi throughout the property. The drawback is that there is hardly any cellphone signal in the rooms.

The staff here is also very polite and helpful. The only concerns we noticed were that sometimes some food in the buffet was not super fresh (breads, especially) and we found that they did a much better job preparing food of local cuisine than say Chinese or Continental food.

One other weird issue was that the Tata Sky in our room was disconnected and we called the reception 2-3 times to ask them to recharge it, but they didn't. Thanks to the wifi, we were able to watch Netflix on our tab so we didn't ask for it again.

Overall, we had a lovely stay here.
Date of stay: January 2020
Room Tip: Rooms facing the swimming pool have the best view
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
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Reviewed 25 February 2020 via mobile

Our Experience with Elixr Hills was just awesome. The ambience of the resort is great. We loved the food. The staff was friendly, we got an update to a bigger suite which was a nice surprise and a cherry on the cake.

Date of stay: February 2020
Trip type: Travelled with family
Thank diksha3007
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 February 2020

First of all it's covered by nature from all sides. Beautiful Hotel. Nice food. Will visit again someday. We had opted for suite, awesome experience. it has clean swimming pool too. Located around 18-20 KMs away from Munnar, very quiet place, all the day you get to listen to the chirping sound of birds.

Room tip: We had opted for suite.
Date of stay: March 2019
    • Sleep Quality
    • Cleanliness
    • Service
Thank KanwarSumeet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
guestrelationselixir, Manager at Elixir Hills, responded to this reviewResponded 25 February 2020

Dear Mr. Kanwar Sumeet,
Namasthe! It was so kind of you to have reviewed us with such fabulous words. We are indeed so happy to hear that you enjoyed your stay with us. As you rightly noted, we are blessed with the nature and herbally rich environment. We are always at your service with the same vigil and enthusiasm. Hope to see you back with us again soon with your valuable friends, kith and kin... Best regards..

Team Elixirhills

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2020

Great location. Environmentally fantastic, clean atmosphere, excellent staff with good customer care, super food. Rooms are very clean. Will recommend to everybody. Particularly SPA is the best by Manu and nature morning walk too

Date of stay: February 2020
Trip type: Travelled as a couple
Thank Madhupillai20
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
guestrelationselixir, Manager at Elixir Hills, responded to this reviewResponded 25 February 2020

Thank you so much for your great review on us.It was a great pleasure for us having you around here with us. Looking forward to see you and your friends back with us again sooner than later for yet another chance to serve you better. Wish you great success in all your endeavors... Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2020

Elixir Hills, the name sounded exotic, the location 12 kms away from the town centre, didn't seem far but the winding road with blind turns and bad condition made the journey longer than expected. Also as it gets pitch dark in the evening, we had to rush back to the hotel before evening.

The reception staff on arrival made us wait for half an hour as the room was not ready, at 4 pm, whereas the check in time is 1 pm. We were exhausted from a long drive from Kovalam but had to endure the wait.

The digital buttons outside the door to request for room cleaning was not functioning ( room 2002 ) so the next day again had to wait for the housekeeping staff to clean it after returning tired from sightseeing the whole day.

The only compensation for all the unnecessary waiting and irritation was the excellent service from the restaurant staff, they more than made up for all the drawbacks.

I hope they iron out the glitches as soon as possible to give a good experience to the tourists.

Date of stay: February 2020
Trip type: Travelled as a couple
Thank yashodhara
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
guestrelationselixir, Manager at Elixir Hills, responded to this reviewResponded 26 February 2020

Dear Ms. Yashodhara,
Namasthe!
We extend our warm gratitude for your kind review on us. We are extremely sorry for the delay occurred. It’s in fact due to back to back turn around that happens at times that we are forced to keep our guests waiting before the rooms are made ready for them, especially during seasons when all rooms are occupied for days together. However, we do understand that we can’t raise it as an excuse and the black patches you mentioned in the review need to be addressed with immediate effect. And we do regret the inconvenience caused. We have taken corrective measures for sure and see that such errors are not repeated again.
Further, we are delighted to hear such fabulous words about our restaurant and production team... Looking forward to see you soon again and serve you better...

Best regards.. Team Elixirhills..

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Reviewed 21 February 2020 via mobile

My 3 children and I stayed here a few nights in the first week of jan. it is quite out of the way but ideal if you want to be one with the nature. It does take about 30 mins to get through the roads damaged by the flood.
We had a fabulous room but a few things were very disappointing. When we stayed at the resort, it wasn’t sufficiently staffed during this very busy holiday period and the service didn’t live up to our expectations. For example, we couldn’t even get a coffee without being sent to several places from cafe to restaurant and finally to cafe again and still no coffee.
Food was the most disappointing part - evening meals was always buffet and very expensive and not of the best quality nor was it refreshed when food ran out. Meat dishes especially were of poor quality with barely any meat but full of bones. Although a la carte was available, kids meals took far too long to arrive.
And finally as the hotel pool is shaded by the vegetation, which is great, the pool was always full of leaves which wasn’t cleaned up regularly and the pool was too cold for the kids to use which was one of the reasons for electing to stay here. Maybe should consider heating it during certain periods?

I am sure during less busy periods it would be a great place to stay.

Date of stay: January 2020
Trip type: Travelled with family
1  Thank SStraveller1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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