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“Management Problems To Put It Lightly”

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Villas del Playa - Luxury Condos
Norwood, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Management Problems To Put It Lightly”
Reviewed 16 January 2012

First the positives:
Villas del Playa is located in paradise. Roatan is a wonderful place to vacation because at very reasonable cost one can do anything from scuba to beach to reading to good food. And a visitor can walk to it all! Additionally there are trips to the Mangroves and other pleasures that transport can be readily arranged. The West End is small, contained, and absolutely delightful. Diving at Till's and fishing with Lonnie Miller (Roatan Anglers) gets no better and it is all a walk away.

Now for the rest:
Billed as a luxury villa, Villas del Playa offers little to go back for and management is not keeping property maintenance up and the facilities look older and are poorly functioning with moisture and sewer issues and a broken elevator. Luxury began and ended with an inventory of pots and pans. Service was minimal and always with an edge and often with hidden fees . All said, the West End is wonderful but unfortunately for this VDP there are just too many other better choices on places to stay. There is not one good reason to recommend this hotel until management owns its problems and addresses them . Blaming victims is never a good idea but even constructive feedback was not welcome and was greeted with defensiveness from management . The place needs immediate attention and management needs to improve!

  • Stayed January 2012, travelled with family
    • Value
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    • Sleep Quality
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Helpful?
4 Thank GStanleyS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Spanish first
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English first
Los Angeles, California
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 7 January 2012

We stayed here between December 16 to December 30th in the penthouse. Since we were the first guests at this condo we had a few start up problems, which the manager (Sue-Ann) fixed very effectively. The penthouse is in great shape and is luxurious even by western standards. But it does not have enough crockery, cutlery and tupperware ( we were just 3 people and just enough)

Do not expect Roatan to be Hawaii or a developed Caribbean Island. The surroundings of the villa are quite dirty and run down. Our biggest disappointment was west end. This is a real crap hole. It was annoying to see how it was portrayed as a quaint Caribbean town. It did not even have a paved road- just a mud path which gets really messy when it rains. What was annoying was how some people from the west did not want this to be developed to retain its "flavor". Well, what about the local Hondurans - do they not deserve the development people in the west demand from tourist dollars ? However, the restaurants at the west end ( Creole Chicken, Splash inn) were all very good and very reasonably priced. This is a great place to pick up snorkeling/diving supplies . Mares is a good store

If you like the beach, West bay is possibly one of the best beaches in the world and a short water taxi from the Villa. The snorkeling just off the shore is just outstanding. If you do not mind doing this everyday ( like I did not) you will have a wonderful trip. Otherwise, you will be bored here.

Sue-Ann is the condo manager and also runs her own concierge business offering a variety of services. She is very helpful, but our suggestion- ask for the prices and compare. This is something we did not do and felt we were overcharged for some basic things like Tortillas and mailing letters at outrageous prices. Further, we had a free water taxi service, but you need to make sure she is available to take you. This did not work out all the time. I am used to renting a car and being independent. The roads and the development around the Condo did not permit this and this made it real annoying at times as we were almost captive to her service. Further, she kept suggesting restaurants and insisting we tell the owners she sent us. I found that very annoying. Finally, she will volunteer to tale you in all tours. That is very kind, but I suggest you ask around and compare prices. I

I have traveled to many tropical islands ( 41 at last count) around the world (Caribbean, Hawaii, French Polynesia, Thailand, Indonesia..) and the snorkeling and beaches in Roatan is amongst the best. It is even better than the great barrier reef ( easy access, warm and clear water and no jelly fishes). However, I would recommend this island only if you are
intensely in to snorkeling and the beach. Otherwise, a cruise stop should do nicely. But if you do stay here for a while, this Villa is an excellent option.

  • Stayed December 2011, travelled with family
    • Value
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Helpful?
5 Thank LosAngelestravelover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Catharines, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 November 2011

We were pleasantly surprised by the Roatan and had a wonderful time at Villas del Playa. The condos are in great shape and provide an excellent view of the sunset. The staff are very friendly! Sue-Anne did a great job of catering to us and adapting to some of the crappy weather we had initially. We were able to hit many parts of the island with her help, and while one should always be wary of connections owners may have to local businesses - we were generally pleased with all her recommended places.

You definitely have to rough it a little in Roatan, but not inside your condo here. The only real complaints are that the area surrounding the condo are underdeveloped with terrible dirt roads and lots of garbage on the beach on the way to the West End, but really thats a minor complaint and something you should expect going to a less established island like Roatan. The experiences of going to a place like this prior to the heavy development that is yet to come cannot be missed.

The scuba here is also unreal and we would definitely come back again in the future!

  • Stayed November 2011, travelled with friends
    • Value
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Helpful?
4 Thank Greg H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mesa, Arizona
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 September 2011

Villas del Playa was a great place to stay. It was a perfect location to West End and a short water taxi to West Bay. Ron picked us up at the airport, took us to exchange $ and had some refreshments waiting for us. One night we even played craps on his rooftop. He was very hospitable. There was no need for a rental car. We walked into West End several times a day and felt completely safe the entire stay. We walked the beach to West Bay and did a water taxi back a couple times as well. I think the condo is a perfect location to stay in Roatan. The rooms were great and had very cold AC. The condo had a pool which we only used once, because the water was steps from our front door. Some of the best snorkeling I've ever done was right in front of the condo. We paddeled to the reef in front of the condo and spent hours in the water.
We can't wait to make it back!!!
Preston
Mesa, AZ

  • Stayed March 2011, travelled with friends
    • Value
    • Sleep Quality
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Helpful?
3 Thank Preston13_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Salvador, El Salvador
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 September 2011

We take a family vacation for our first time in Roatan, and we found Villas del Playa after a several search on the Internet, but we cannot regret of anything!!! it was a wonderful place to spend our time there!!!! Ron and Sue Ann are great people, they are really kind and careful everything is right for you, the apartment is beautiful, comfortable and clean everything as you can see it on the pictures, it is well located, we took a walk everyday to the town of West End to explore all the restaurants in the area, the water taxi stop is just a few steps from the house and you can take one to go and explore the beaches in West Bay, we went with kids and the apartment is really kid friendly, they had a great time in the beach as well as in the pool, Sue Ann has a dog named Bo who is a really nice dog!!!! he walk with us every time we went for a walk and he was aware all the time who was getting near the kids, he was watching them!!! it was awesome :).......but what else can I tell you, you can go and have your own experience at Villas del Playa, you will never regret it at all!!!!! Have a wonderful vacation!!!!!

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank vga60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Villas del Playa - Luxury Condos

Property: Villas del Playa - Luxury Condos
Address: Carretera Pavimentada Principal, West End, Roatan IB3108, Honduras
Region: Honduras > Bay Islands > Roatan > West End
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 13 Speciality Lodging in West End
Price range (per night): ₹ 17,820
Number of rooms: 3
Official Description (provided by the hotel):
Luxury villas right on the beach. Two 2BR/2BA, two 3BR/3BA, two penthouse 3BR/3BA with roof top pool deck. All villas come complete with central A/C, gourmet kitchen, full size washer/dryer, cable TV, DVD in living room, beachside pool, wheelchair accessible doorways, free wi-fi, airport transfers*, snorkel gear, two 2-person clear bottom kayaks free to use for our guests, loaner cell phone. The 3BR/3BA penthouse has full access to the rooftop oasis with 10'x10' private pool, bbq pit, lounging and tanning area, rinse off shower, bathroom, full gourmet kitchen, granite bar and magnificent views of the sunset. The 3BR/3BA Penthouse villa can be done as a 1BR, 2BR or 3BR. We are a 5 minute walk on the beach to West End where all the restaurants, night life, gift shops & grocery stores are. We have easy access to water taxi services from our dock to West Bay Beach and to one of the Dive Shops we have teamed up with to take great care of our guests. We offer on site management to answer questions about the island and assist you with any needs you may have. *Prices do not include the 19% Honduran TAX. These rates are effective with all new reservations as of 1 January 2014. ... more   less 
Also Known As:
Villas Del Playa - Luxury Condos Roatan/West End

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